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Printer-Friendly Tracking FAQs
To find a quick answer to one of the Frequently Asked Questions listed below, click on that question. For other, more specific tracking questions, e-mail us.
General Questions
- How do I reroute a FedEx Express package within the US or correct an address?
- FedEx can accommodate reroute requests within the US. For details on what's required plus information about address corrections, click here.
- Is it possible to reroute an international FedEx Express package in transit or correct an address?
- Yes, you can reroute an international shipment (or change an address) if it's within the same country as the original destination address. To initiate a reroute or address change, please call International Customer Service at 1.800.247.4747.
- How do I determine what address my package was delivered to?
- For proof of delivery information on shipments within the US and to Canada and Puerto Rico, click here. Delivery address information for shipments to other countries is not available at this time.
- How do I track (check the status of) a FedEx Express or FedEx Ground package/shipment without the airbill tracking number?
- Yes. Just use our simple Alternate Reference Tracking application. You can track FedEx Express shipments by reference number. You can track FedEx Ground shipments by reference, purchase order or invoice number.
- Can I get a copy of the delivery signature?
- This is available for US shipments when you click here. You can get a copy of the recipient's signature on your FedEx Express or FedEx Ground shipment by using our Signature Proof tool. Proof of delivery is offered for most packages shipped to the US, Canada and Puerto Rico. Shipment delivery signatures from other international locations are not available at this time.
- Can I leave instructions to have a FedEx Express package left without a signature, if I am the recipient?
- For your security, FedEx couriers will not leave packages without a signature unless you or the shipper have an agreement on file with FedEx. If you wish to establish a permanent signature release on file, you may submit a Signature Release Form, available at any FedEx shipping center near you.
If you miss a normal package delivery, FedEx couriers will automatically reattempt delivery three times before returning your package to the shipper. On each delivery attempt, if you are not available to sign for the package, the courier will leave a Delivery Notice, usually on your front door. You have several options at this time, as follows:- Sign the Delivery Notice on the space provided and leave it where the FedEx courier can find it. The courier will then leave your package on the next delivery attempt.
- Complete the signature release form on the back of the Delivery Notice, and either leave it where the courier can find it, or place it in a nearby FedEx Drop Box. You will then be signed up for permanent signature release.
- Call 1.800.GoFedEx 1.800.463.3339 to arrange to pick up your package at a convenient FedEx World Service Center near you.
Exceptions:- Some authorized shippers may ship packages with the "Signature Release" section of the airbill or shipping label checked off. In this case, packages will be delivered without the need for your signature whether or not you are available to sign for the package.
- Some shippers will not allow FedEx couriers to leave packages without a signature regardless of permanent signature release status.
- Packages with a declared value over $500 US$ are ineligible for signature release. In these cases, FedEx must receive a valid signature. This is also true for several service options, like COD (Collect On Delivery), Dangerous Goods, etc.
- When will the package arrive?
- Our Tracking page provides timely package status information, but we cannot predict the exact delivery time for a particular package along our courier's route. However, you can expect it to arrive by the scheduled delivery commitment for the service chosen.
- What does the "status exception code" mean?
- This is information noting that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.
- When I track my international FedEx Express package, I sometimes get information on a package going to a different location, or for one that has already been delivered, Why?
- FedEx can accommodate reroute requests within the US. For details on what's required plus information about address corrections, click here. You can reroute an international shipment (or change an address) if it's within the same country as the original destination address. To initiate a reroute or address change, please call International Customer Service at 1.800.247.4747.