Printer-Friendly FedEx Ship Manager at fedex.com - Tracking/History

Tracking Questions

How do I track a package/shipment using FedEx Ship Manager?

Select the Track/History tab from the top of any FedEx Ship Manager screen. Then select the shipment you want to track and click on Track shipment. You can select up to 25 shipments at one time by holding down the Ctrl key while selecting each shipment.

How do I track shipments that were not shipped on FedEx Ship Manager at fedex.com?

Select the Track/History tab. In the Track another shipment section at the bottom of the screen, enter up to 25 tracking numbers (one per line) and click Track. You can also choose to track by any one of the following reference numbers: your reference, PO number, Invoice number, and Department number. Choose the type of reference number from the drop-down list, enter the number(s), and click Track.

How do I track by date, reference information, recipient, or exception?

Select the Track/History tab. In the Additional Tracking Options section at the bottom of the screen enter a start date and end date for the shipments you want to track. You can also choose to track by any one of the following options: reference information, recipient, or exception.

How do I use FedEx ShipAlert®-Express to track packages/shipments?

The ShipAlert®-Express feature of FedEx Ship Manager allows you to send notification to others and to yourself when your FedEx Express package / freight has been sent. The alert message includes a link you can click for tracking information about the shipment.

Shipping History Questions

How do I view previous shipments?

Select the Track/History tab from the top of any FedEx Ship Manager screen. You can review or print information for any shipment you have processed using FedEx Ship Manager in the last 45 days. Your shipping history automatically displays by date. You can use the Sort By drop-down menu to view by Recipient Name, Tracking Number, Address, City, State/Province, ZIP/Postal code, Country, Service Name, Weight, COD Amount, and References. Just select an option and click Sort.

How do I download my Shipping History?

Select the Track/History tab from the top of any FedEx Ship Manager screen. To download your shipping history, click Download. Your browser will display a standard download message asking if you want to open or save. Choose Save. Your browser allows you to specify a format and destination of file. Then you can download the shipping history file.

How do I track the status of previous shipments?

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select the shipment you want to track and click on Track shipment.
Tracking information is available for FedEx Express shipments within 120 days of shipment. To find the status of a shipment older than 120 days, please call 1.800.GoFedEx® 1.800.463.3339 in the US or Canada, or see the Contact Information screen for your local customer service number. For FedEx Express freight shipments please call 1.800.332.0807.

How do I cancel a shipment from my Shipping History?

You can use FedEx Ship Manager to cancel a shipment on the ship date, provided it has not been picked up by one of our couriers.
 
Select the Track/History tab from the top of any FedEx Ship Manager screen. Select a shipment from the Shipping History list, then select Cancel shipment. To cancel multiple shipments, hold down the Ctrl key while selecting each shipment. When canceling multiple shipments, please select ground, express and Express Freight and express shipments separately. An asterisk (*) next to a Ground shipment indicates that it has already been closed and may not be cancelled.

How do I request a Signature Proof of Delivery? (for US, Canada, and Puerto Rico destinations only)

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select the shipment you want to view and click on Track shipment. If a signature is unavailable for this shipment, it will be noted on the Results screen.

How can I generate a Shipping Report?

Shipping Reports can be accessed by selecting the Reports tab from the top of any FedEx Ship Manager screen. For more information, see Generating Reports.

Signature Proof of Delivery Questions

What is Signature Proof of Delivery?

To confirm a shipment has been received and signed for, you can use our Signature Proof of Delivery (SPOD) feature. With this feature, you can see a picture of the recipient's signature. Signature Proof is available for shipments from anywhere delivered to destinations within the US, Puerto Rico, and Canada.

How do I request a Signature Proof of Delivery? (for US, Canada, and Puerto Rico destinations only)

Select the Track/History tab from the top of any FedEx Ship Manager screen. Select the shipment you want to view and click on Track shipment. If a signature is unavailable for this shipment, it will be noted on the Results screen.

What is the difference between Track and Signature Proof of Delivery?

Track is available for all shipments. Signature Proof of Delivery is currently only available for shipments delivered in the US, Puerto Rico, and Canada. You can use Track to check the status of your shipment at any time during and within 120 days after the ship date. You can use Signature Proof of Delivery to get a picture of the recipient's signature (if the signature is available) after the shipment has been delivered.

What does 'No signature found' mean?

'No signature found' may mean that the signature has not been processed yet or that no signature was received at the time of delivery. Signatures can take approximately two to five days to process. Even if no signature is available, you can still view and print proof of delivery information by selecting Track. You can also check again later for the signature. If no signature is available after seven business days, please call 1.800.GoFedEx 1.800.463.3339 in the US and Canada. Please note that the signature may be unavailable if it was released (the sender indicated that no signature was required). For FedEx Express freight shipments call 1.800.332.0807.

When is a Signature Proof of Delivery available?

Signatures can take approximately two to five days to process after the package has been delivered.