|
Printer-Friendly FedEx Ship Manager at fedex.com - General Information
To find a quick answer to one of the Frequently Asked Questions listed below, click on that question or go back to the other categories to view more questions. For other, more specific FedEx Ship Manager at fedex.com questions, email us.
Registration Questions
- How do I register for FedEx Ship Manager?
- If you already have a FedEx Account Number, registration is a quick and easy process. Fill out the fedex.com Registration Form and select your User ID and Password. If you don't have a FedEx Account Number, see below for details on how to obtain one.
When you register for FedEx Ship Manager, be sure to use the same address and ZIP/Postal code that you used for your FedEx Account Number. If you do not plan to ship from that address, you can enter the correct shipping address later when you customize FedEx Ship Manager for your individual needs. - How do I get a FedEx Account Number?
- Applying for a FedEx Account Number is just one click away with FedEx online account registration. (Online account registration is not available in all countries. Contact your local customer service for more information.)
Tip: If you already have an account number, but are unfamiliar with FedEx and the many services we provide, get a quick overview at About FedEx on fedex.com.
Logging In, User ID, and Password Questions
- How do I use Remember my User ID?
- FedEx Ship Manager gives you the option of saving your User ID so you don't have to enter it each time you login. Choose the Remember my User ID option on the Login screen.
- What if I have forgotten my Password?
- Click on the Forgot Your Password link on the FedEx Ship Manager login screen. You will be asked for your User ID, you will then be presented with your reminder question. Once you answer your reminder question you can either have your password emailed to you or reset your password online.
- How do I change my Password?
- If you would like to change your password, just log in to FedEx Ship Manager with your current password, click the Preferences tab and then click the Go to My Profile button at the bottom of the screen. Simply change your password, confirm your new password, and click Save/Update.
- Can I change My FedEx ID?
- If you would like to change your fedex.com User ID, just log in to My FedEx with your current password and click the My Profile link. Change your User ID, and click Submit.
- Can there be more than one FedEx Ship Manager user/User ID per FedEx account number?
- Yes. Each new user must register for an individual FedEx Ship Manager User ID.
- How do I update my user information: account number, addresses, or phone number?
- Select the Preferences tab from the top of any FedEx Ship Manager screen. Click Go to My Profile at the bottom of the screen. Make your changes to this form then click Save/Update. If your FedEx account number information has changed, you will need to contact FedEx to update your records.
Secure Transaction Questions
- How do I prevent ex-employees from using my company's account number?
- It is your company's responsibility to entrust the usage of its account number to those individuals it feels will use it properly. FedEx is not responsible for unauthorized use of account numbers. If you experience any problems in this regard, please contact us to inquire about potential solutions.
- How do I know that FedEx is protecting the information about my shipments that I'm transferring electronically?
- At FedEx, we are as committed to securing the information about your shipments and protecting your privacy as we are to delivering your packages and envelopes safely and reliability. To learn more, visit the Customer Protection Center.
Reports Questions
- How do I create a report?
- To create reports, select the Report tab from the top of any FedEx Ship Manager screen. On the Report screen, you must first specify a Shipment Date Range for the report by selecting a Beginning Date and Ending Date from the drop-down lists. The report will include only those shipments that fall within the date range you selected.
Note: Reports can only contain shipments for hte last 45 days.
The Report tab allows you to create a report containing one or more of a number of shipment data elements. These include Recipient Informaiton, Tracking Number, Ship Date, Service Type, Weight and others. When you select Create report, the report will be displayed containing the data elements you have selected. You can view the report online, print the report from your browser or download it and save it to a file. For details, see Generating Reports. - How do I sort my report?
- When you create a report, it will automatically be sorted by the Ship Date. If you would like to have the report sorted by different criteria, you can select up to three different sort criteria. Select these from the "Sort 1," "Sort 2," and "Sort 3" drop-down lists. For details, see Generating Reports.
- What does it mean if "N/A" is displayed on the report?
- If you have selected a field for the customized report and did not populate the field when shipping, "N/A" will be displayed in the report. For example, if you have selected "Express Reference Information" as one of the report data elements, but did not complete this field for these shipments, "N/A" will appear.