Printer-Friendly FedExShip Manager at fedex.com - Domestic and International Shipping FAQs

FedEx Express Freight Skid (US Shipping Only) Questions

What is an Express Freight Shipment?

FedEx considers Express Freight a single handling unit or package, typically attached to a skid (a forkliftable base used to support/elevate an object. Typical types of skids are made of hardwood or plastic, at least four inches high, and can vary in length and width), weighing 151 lb to 2,200 lb.
Maximum skid dimensions are 119 inches long, 70 inches high, with a maximum length and girth of 300 inches. All freight must be forkliftable, stackable, banded, and shrink-wrapped.
Note: Special handling arrangements must be made for single skids weighing over 2,200 lb. Please call Freight Customer Service at (800) 332-0807 to schedule the shipment.
Space must be booked for all FedEx 1DaySM Freight and International Priority Freight. FedEx FedEx Ship Manager can prepare your shipment and generate a booking confirmation number for it or call Freight Customer Service at (800) 332-0807 to schedule a shipment, then use FedEx Ship Manager to prepare the label.
Single or combined shipments of 20,000 lb or more from one origin, moving on FedEx 2Day FreightSM and FedEx 3DaySM Freight, require a booking confirmation. Please contact Express Freight Customer Service at (800) 332-0807.

How do I fill out the online shipping label for Express Freight Shipping?

If you are shipping a package within the US, you use the Ship tab to complete the shipment information. Select FedEx 1Day Freight, FedEx 2Day Freight, or FedEx 3Day Freight as the FedEx Service. FedEx Ship Manager guides you through the steps to complete this task. For details, see Shipping a Package or Freight Skid.
When all required information for the shipping label is complete, you can request a Courtesy Rate Quote to preview shipping charges, cancel the shipment, or generate the shipping label, which is printed, from your browser on an inkjet or laser printer.

How do I produce a FedEx Express Freight label?

Fill out a domestic or international FedEx shipping label online, use a laser or inkjet printer to print the shipping label on plain paper. FedEx scanners cannot presently read shipping labels printed by other printers. FedEx now has self-adhesive labels that can be prepared using a laser or ink jet printer (Logos number 146525).

What if I am shipping from a different address than my billing address?

If shipping from a different address, you must click on the Change sender address button at the bottom of the Ship screen. The Ship screen will re-display showing the Sender Information. You can then make any necessary changes to the Sender Information screen.

Can I find out how much my shipment will cost?

You can get a quote online. Click on the Get courtesy rate button at the bottom of the Ship screen. You can also view or print the Shipment Details screen to obtain a Courtesy Rate Quote for shipments that you have already shipped. The Shipment Details screen can be accessed from the label screen and from the Track/History tab.
For FedEx Express Freight shipments, your quote is based on rates associated with your FedEx Account number. The rate you receive may be different from the actual charges for your shipment. Differences may be based on actual weight, dimensions, and other factors. For details on how shipping charges are calculated, consult the FedEx Service Guide.

Can I print a label for a FedEx Freight skid that will be shipped tomorrow?

Yes. You can request a FedEx Freight shipment for up to five days in advance.
For FedEx Express Freight shipments inside the US, freight pickup is available for the current day only. Freight pickup for future day shipments beyond next day is not available online through FedEx Ship Manager. To schedule a freight pickup you must call (800) 332-0807 on the day your shipment is to be picked up.

What is Booking Confirmation Number and when is it required?

Booking - Refers to an advance "reservation" or confirmation made in the FedEx Key Information Air Cargo (KIAC) system for shipment being tendered to FedEx by a shipper. Express Freight services which require booking are: FedEx 1Day Freight (F1), FedEx International Priority Freight (IPF and IPF-BSO), and FedEx International Economy Freight (IEF and IEF-BSO).
Booking Confirmation Number (BCN) - A booking request number will be assigned for all shipments that have been assigned space on a plane. This number is proof that a "reservation" has been made for the shipment in the FedEx Key Information Air Cargo (KIAC) system.

Space must be booked for all FedEx 1DaySM Freight and International Priority Freight shipments. FedEx Ship Manager can prepare your shipment and generate a booking number or you may call Freight Customer Service at (800) 332-0807 to book a shipment, then use FedEx Ship Manager to prepare the label.
Booking confirmation is required for FedEx 2Day FreightSM and FedEx 3DaySM Freight shipments, if the total from one origin location exceed 20,000 lb. Please call Freight Customer Service at (800) 332-0807 to schedule a shipment.

How do I request a freight pickup?

Contact Freight Services at 1.800.332.0807 to schedule a pickup or to obtain a booking confirmation. An Express Freight pickup can also be scheduled by clicking on the Schedule pickup button on the Ship screen.

FedEx Ground (US and Canada Only) Questions

I thought FedEx now offered a ground service. Why do I not see this service on my screen?: If you do not see FedEx Ground services listed in the Type of service drop-down selection on the shipping screen, please call 1.800.Go.FedEx® (1.800.463.3339) to request that your account be set up for Ground shipping.
What is FedEx Ground?: The fastest-growing small-package ground carrier in history and the second largest in North America. FedEx Ground, formerly RPS, delivers approximately 1.8 million ground packages each business day to customers throughout the U.S. and Canada via 35,000 employees and independent contractors and a network of 369 facilities. Living up to the FedEx name, deliveries in the continental U.S. are backed by a Money-Back Guarantee. The company is part of FedEx Corporation, the global transportation and logistics leader. For more information on all aspects of FedEx Ground service, reference our website at /us/about/today/companies/ground.
How is FedEx Ground different from FedEx Express?: FedEx Express offers time-definite express delivery to 210 countries in 24 to 48 hours. From the U.S., FedEx Ground offers cost-effective 1 to 5 day ground delivery to businesses in the continental United States, and 3-7 days to Alaska, Hawaii, Canada, and Puerto Rico. From Canada, FedEx Ground offers cost-effective 1 to 7 day ground delivery to businesses in the continental United States and Canada.
Why is Ground Shipping information included in the License Agreement for all shippers?: While this section does not apply to all FedEx Shippers, we believe having all the information in one document ensures our customers have the most consistent, updated information. If you do not currently ship packages with FedEx Ground, this section does not apply to you. However, when you open a FedEx Ground account, please review these terms of shipping.
Where can I ship a FedEx Ground package?: From the U.S., FedEx Ground offers cost-effective 1 to 5 day ground delivery to businesses in the continental United States, and 3-7 days to Alaska, Hawaii, Canada, and Puerto Rico. From Canada, FedEx Ground offers cost-effective 1 to 7 day ground delivery to businesses in the continental United States and Canada.
How can I get a FedEx Ground account?: You can contact 1.800.Go.FedEx® (1.800.463.3339) from the US and Canada. Alternatively for US shippers, open an account online.
How long will it take for my FedEx Ground package to arrive?: Typically, FedEx Ground packages are delivered within one to five business days, depending upon point of origin and final destination. Packages traveling through Customs may take longer to arrive. You can determine standard transit times for your FedEx Ground shipments within the United States by going to www.fedex.com/us/, clicking on Select More Online Services and selecting Ground Transit schedules.
From Canada, FedEx Ground packages are typically delivered within one to seven business days, depending upon point of origin and final destination. Packages traveling through Customs may take longer to arrive. To determine transit times from Canada call 1·800·Go·FedEx®.
Are there any package weight and size restrictions for FedEx Ground shipments?: Yes. A package may weigh up to 150 lb and have a combined length and girth of no more than 130 inches.
How much does it cost to ship a package using FedEx Ground?: Shipping charges depend on each package's weight and size as well as the distance it is being shipped.
Can I ship residential packages with FedEx Ground?: Yes, through our residential-only ground service, FedEx Home Delivery. The service includes many requested extras such as deliveries until 8:00 p.m.. and on Saturdays, as well as scheduled appointment deliveries. FedEx Home Delivery is available only within the US. A FedEx Home Delivery package may weigh up to 70 pounds and have a combined length and girth of no more than 130 inches.
Are there additional fees for shipping my FedEx Ground package to a residential address?: For rates on U.S. Domestic FedEx Ground packages shipped to a residence, please click on the following URL: /ratefinder/home?cc=US&language=en. For rates on Canadian FedEx Ground packages shipped to a residence, please click on the following URL: /ratefinder/home?cc=CA&language=en.
What documentation requirements are necessary in order for my FedEx Ground agent to pick up my FedEx Ground packages?: FedEx Ground drivers will not pick up Ground packages without a copy of the FedEx Ground Manifest Report. This report is generated after the End of Day Close for FedEx Ground shipments. The Manifest Report will include all FedEx Ground shipments generated in the previous 24 hours, and will include shipments that span over multiple closes if applicable.
How do I print an additional copy of my FedEx Ground Manifest report after I have already proceeded with the End of Day close for FedEx Ground?: The FedEx Ground Manifest report can be printed or re-printed at any time immediately after the End of Day Close or at a later time if there has been more than one close for the day. The Manifest report will include all FedEx Ground shipments generated over the last 24 hours, and is necessary to print off a complete copy of the Manifest Report in order for the FedEx Ground agent to pick up the Ground shipments.
You can print an additional copy of the manifest log by clicking on the Track/History tab, and then clicking the Print additional manifest button at the bottom of the screen.
The FedEx Ground Manifest report can be printed or re-printed at any time immediately after the End of Day Close or at a later time if there has been more than one close for the day. The Manifest report will include all FedEx Ground shipments generated over the last 24 hours, and is necessary to pri: It is necessary to close all FedEx Ground shipping transactions for the current day. The End of Day Close will send all transactions processed since the last close to FedEx Ground. You can have multiple closes over one 24-hour period however FedEx Ground will not re-transmit transactions that have already been closed.

Where Can I Ship Using FedEx Ship Manager Questions

What countries can I ship FedEx Express shipments to using FedEx Ship Manager?

FedEx offers express delivery of virtually any size shipment to more than 211 countries around the world. Currently, over 180 countries accept FedEx Ship Manager shipping documentation. These include:

Albania	American Samoa	Andorra	Angola
Anguilla	Antigua	Argentina	Armenia
Aruba	Australia	Austria	Azerbaijan

Bahamas	Bahrain	Bangladesh	Barbados
Belarus	Belgium	Belize	Benin
Bermuda	Bolivia	Bosnia - Herzegovina	Botswana
Brazil	British Virgin Islands	Brunei	Bulgaria
Burkina faso	Burundi

Cambodia	Cameroon	Canada	Cape Verde
Cayman Islands	Chad	Chile	China
Colombia	Congo	Congo, Democratic Republic of	Cook Islands
Costa Rica	Croatia	Cyprus	Czech Republic

Denmark	Djibouti	Dominican Republic	Dominica
Ecuador	Egypt	El Salvador	Equitorial Guinea
Eritrea	Estonia	Ethiopia
Faeroe Islands	Fiji	Finland	France
French Guiana	French Polynesia

Gabon	Gambia	Georgia	Germany
Ghana	Gibraltar	Greece	Greenland
Grenada	Guadeloupe	Guam	Guatemala

Guinea	Guinea - Bissau	Guyana

Haiti	Honduras	Hong Kong	Hungary
Iceland	India	Indonesia	Ireland
Israel	Italy	Ivory Coast
Jamaica	Japan	Jordan

Kazakhstan	Kenya	Kuwait	Kyrgyztan
Laos	Latvia	Lebanon	Lesotho
Liberia	Liechtenstein	Lithuania	Luxembourg

Macau	Macedonia	Madagascar	Malawi
Malaysia	Maldives	Mali	Malta
Marshall Islands	Martinique	Mauritania	Mauritius
Mexico	Micronesia	Moldova	Monaco
Montserrat	Morocco	Mozambique	Myanmar/Burma

Namibia	Netherlands, The	Netherlands Antilles	New Caledonia
New Zealand	Nicaragua	Niger	Nigeria
Norway
Oman

Pakistan	Palestine Autonomous	Palau	Panama
Papua New Guinea	Peru	Philippines	Poland
Portugal	Puerto Rico
Qatar
Reunion	Romania	Russian Federation	Rwanda

Saipan	Saudi Arabia	Senegal	Seychelles
Singapore	Slovak Republic	Slovenia	South Africa
South Korea	Spain	Sri Lanka	St. Kitts/Nevis
St. Lucia	St. Vincent	Sudan	Suriname
Swaziland	Sweden	Switzerland	Syria

Taiwan	Tanzania	Thailand	Togo
Trinidad & Tobago	Tunisia	Turkey	Turkmenistan
Turks & Caicos
U.S. Virgin Islands	Uganda	Ukraine	United Arab Emirates
United Kingdom	United States	Uruguay	Uzbekistan

Vanatu	Vativan City	Venezuela	Vietnam
Wallis & Futuna
Yemen	Yugoslavia
Zambia	Zimbabwe

What if the country I want is not on the drop-down menu for my international shipment?

Either the country is not served by FedEx, or it does not accept FedEx Ship Manager documentation. Currently, over 180 countries accept the FedEx Ship Manager shipping document.

Why can't I select FedEx International Economy® from my shipping country or to all my international destinations?

FedEx International Economy service only ships to and from the US and selected countries. Contact your local FedEx office for more details.

FedEx International Economy service only ships to and from the US and selected countries. Contact your local FedEx office for more details.

FedEx International First service ships to the US from Canada, and Europe and to Europe from the US, Canada, and Puerto Rico. FedEx Ship Manager does not necessarily allow shipping to or from all locations. Contact your local FedEx office for more details.

International Document Questions

What is the difference between "document" and "non-document" shipments for international shipping?

A "document" shipment includes paper of little or no commercial value and generally doesn't require a Commercial Invoice, such as business correspondence. A "non-document" shipment defines all other shipments, including printed materials of value. Examples include books and large quantities of magazines.

What is a Shipper's Export Declaration (SED)?

An SED is used by the US Census Bureau to compile official US export statistics. It's also used for export control. Exports originating from the US, Puerto Rico or the US Virgin Islands require an SED if any commodity in the shipment fits any of these criteria:

Customs value of more than US $2,500.
Requires Commerce (formally validated) export license
Destined to a Proscribed Country.

To determine whether or not your shipment requires an SED, call toll-free: (888) 333-3976, weekdays, 8:00 AM to 5:00 PM, Central Time.

Which Proscribed Countries require a Shipper's Export Declaration (SED)?

All export shipments from the US, Puerto Rico or the US Virgin Islands (except Personal, Interoffice and Business documents) and destined to any of the countries listed below, require an SED.
For help, please contact International Shipping Assistance at 1.800.247.4747.

AL - Albania	KZ - Kazakhstan	RU - Russia
AM - Armenia	KG - Kyrgyztan	RW - Rwanda
AZ - Azerbaijan	LA - Laos	SD - Sudan
BY - Belarus	LV - Latvia	SY - Syria
BG - Bulgaria	LT - Lithuania	TM - Turkmenistan
KH - Cambodia	MD - Moldova	UA - Ukraine
EE - Estonia	MN - Mongolia	UZ - Uzbekistan
GE - Georgia	RO - Romania	VN - Vietnam

Shipping Default Questions

How do I set up my shipping defaults?: During FedEx Ship Manager registration you can fill out an optional area that reflects your shipping preferences. You can also fill out this information or make changes to it at any time using the Preferences tab. For details, see Defining Preferences.

Remind Me to Enter Reference Option Questions

What is the Remind me to enter reference option?: This option allows you to receive a warning message if you are shipping a package and have not entered information in the selected Reference fields. This feature can be useful if your company needs to have specific information (e.g., invoice number, case number, etc.) associated with each shipment. For FedEx Express and FedEx Express Freight shipments, information entered in the Your Reference field will print on your invoice. For FedEx Ground shipments, information entered in the Your Reference and P.O Number fields will print on your invoice.
How do I use the Remind me to enter reference option?: To use this option, select the Preferences tab and select the Set up reference options button in the Default shipping information section. A pop up window will display. This window will allow you to enter default information for each reference field and/or select the Remind me to enter reference checkbox. Once you select the Done button at the bottom of the Preferences screen, you will receive a warning message any time you attempt to create a shipping label with no information entered in the selected reference field. The warning message screen will allow you to either return to the Ship screen to enter reference information or continue to the shipping label. For details, see Defining Preferences.
How do I turn off the Remind me to enter reference option?: To turn off this option, select the Preferences tab and select the Set up reference options button in the Default shipping information section. Deselect the Remind me to enter reference box(es) in the popup window. For details, see Defining Preferences.

Address Checker Questions

What is FedEx Address Checker?

FedEx Address Checker is an application that provides street level address matches. This application is currently only available for checking US and Puerto Rico addresses. Its database is updated on a monthly basis. The following are some of the functions of FedEx Address Checker:

Checks to see if the street exists in the city and state, or zip code entered.
Checks to see if the street number is within a valid range for the street entered.
Provides possible alternatives when an exact match cannot be found based upon the street number, city, state, and zip code entered.
Contains a database of company listings to improve your results (not all companies are listed).

FedEx Address Checker does not currently match an address based upon an individual's personal name and does not verify suite or apartment numbers.

How do I use Address Checker?

Complete the address information section on the Ship screen (or select a recipient from the drop-down menu). Select Check recipient address at the bottom of this screen. You will receive one of three responses.

Match Found - If a match was found for the address you entered, the Match Found screen will display and no changes will be made to the address you have entered. To close this screen, click on the 'x' in the top right hand corner of the screen. Note: If you click outside of the screen, it will be minimized at the bottom of your screen and it will not automatically display future Address Checker results. You will need to select the open screen from your task bar to redisplay the screen.
Match Not Found - If no match was found for the address you entered, the Match Not Found screen will display and no changes will be made to the address you have entered. To close this screen, click on the 'x' in the top right hand corner of the screen. Please see How can I get better address matches? below.

Note: If you click outside of the screen, it will be minimized at the bottom of your screen and it will not automatically display future Address Checker results. You will need to select the open screen from your task bar to redisplay the screen.

Address Checker Results - The address matching database did not find an exact match for the address you entered, and is supplying possible alternatives. The Address Checker Results screen will display. Results are ordered by rank; the more likely matches will have a lower numbered rank. To choose one of the addresses displayed, click on the select button next to that address. The selected address will replace the address you had entered on the previous screen. If the address selected contains an 'Address Line 2', this will replace the Address2 line on the previous screen. If the address selected does not contain an 'Address Line 2', any information that you had entered in the Address2 line on the previous screen will remain.

Note: You should confirm any alternate address results for accuracy before using.

Why don't the results have the individual's name?

FedEx Address Checker is unable to match an address based upon an individual's personal name.

Why did I get multiple addresses?

The address matching database did not find an exact match for the address you entered, and is supplying possible alternatives. You should confirm any alternate address results for accuracy before using.

When I get equally ranked results, which one should I use?

Equally ranked results indicate insufficient address information to identify the better match. Additional address information may produce better results. See How can I get better address matches? below.

What does the "rank" mean?

Rank is a confidence indicator based upon matches with your input and information in the database. Matches are ordered by rank, the more likely matches will have a lower numbered rank, for example:

A rank of 1 would indicate that a match was found. In this case, the Match Found screen will display.
A rank of 2 or higher indicates some of the information submitted did not fully match the information in the database.
Equally ranked results indicate insufficient address information to identify the better match. Additional address information may improve your results.

How can I get better address matches?

Simple changes can improve your results, some of these changes include:

Spacing - Make sure spaces are placed correctly and avoid unnecessary spaces.
Spelling - Eliminate spelling and typographical errors. Make sure you have the correct usage of the number 0 and letter O.
Avoid special characters - Refrain from using special characters not absolutely required for the address, such as commas between street names and suites, or periods after abbreviations (use Ave instead of Ave.)
Additional address information - Providing additional address information can improve your search results such as:
- Building or House number - "1", "1A", "1 ½"
- Street names - "Main", "George Washington", or "42nd."
- Street Suffix - "Road", "Avenue", or "Rd", "Ave"
- Sometimes the standard elements of an address are not included, for example, 157 S Parkway E Memphis TN, includes a street number (157), a pre-directional (S), a name (Parkway), and a post-directional (E), but no street suffix, such as "Ave", or "Rd"
Order of street and address entries - Street address elements usually follow a format starting with the building or house number, followed by a pre-directional, a street name, street type/suffix, post-directional, apartment designation, apartment number, and/or private mail box designation and number. Different orders as well as language differences apply to addresses in Puerto Rico (see How are Puerto Rico addresses different?).
Standard abbreviations - The United States Postal Service designates abbreviation standards for state, street suffix, and apartment/unit designations. A non-standard abbreviation may cause poor search results. If you are unsure about the abbreviation, do not use it.

How are Puerto Rico addresses different?

The Spanish representation of an address can differ significantly from English in the spelling and order, and additional information may be required. Other considerations for addresses in Puerto Rico include:
English Translation. English language addresses can often be translated when displayed in the Address Checker Results screen, for example, 651 Roosevelt St Apt 1A San Juan PR can be translated/displayed as:

651 Callejon Roosevelt Apt 1A San Juan PR or
Apt 1A 651 Callejon Roosevelt San Juan PR.

Common Spanish Street Abbreviations. Street abbreviations include:

Calle = Street
Avenida = Avenue
Cond = Condominium

FedEx Ground Return Label (US Only) Questions

What is FedEx Ground Return Label?

FedEx Ground Return Label can be printed directly from your automation solution to be placed in the outbound package. This functionality helps to monitor the returns process from package pickup through delivery back to the desired return location (a.k.a. shipping in reverse).
FedEx Ground Return Label automates the process providing merchants with the ability to:

Print the return shipping label with the outbound shipping label from the same printer
Be billed for transportation, only if the label is used
Track a return package by a reference number or by the tracking ID
Have inbound visibility by enrolling in FedEx InSightSM
Generate return package reports on the automation device.

How is a return shipment different from a regular shipment?

A return shipment is initiated by the merchant's customer and allows for the return package to enter the system at any location. Tracking and visibility of the package starts at the point where the first scan is received into the FedEx system.
A regular outbound label cannot be used for return purposes since the package origin is always the origin location. Tracking of the package will not be accurate since the system will have conflicting information from where the package originated and where it is delivered.

Are there any package weight and size restrictions?

Yes, a package may weigh up to 150 lb and have a combined length and girth of no more than 130 inches. Please refer to the FedEx Ground Service Guide for additional details.

How much does it cost to ship a package using FedEx Ground Return Label?

Review the FedEx Ground Service Guide for additional details at /us/services/terms/index.html

How are claims filed?

Review the FedEx Ground Service Guide for additional details at /us/services/terms/index.html

What services are offered through FedEx Ground Return Label on FedEx Ship Manager?

You can ship an outbound FedEx Ground or FedEx Express US domestic shipment with a return label. The return label must always be FedEx Ground or FedEx Home Delivery service.
The following services are NOT available using FedEx Ground Return Label:

Dangerous Goods
Declared value (unless approved)
Auto P.O.D.
AOD (Acknowledgement of Delivery)
C.O.D.
FedEx ShipAlert
Saturday Pickup
Sunday Delivery.

Is there a difference between residential and commercial return services?

Pickup service is available for commercial locations only.
Residential return shippers have access to any of FedEx World Service Centers or FedEx Authorized Ship Center locations for convenient drop off.

How do I activate the FedEx Return Manager option?

To use FedEx Ground Return Label, select the Preferences tab from the top of any FedEx Ship Manager screen. To activate this option, select Enable processing of return shipments.

How do I process a return shipment with my outbound shipment?

If you have activated the Return Shipment option, a box labeled Process return label with outbound shipment appears in the More shipment details section of the Ship screen. Select this box. Complete all other shipping information as you normally would. You may choose a Ground or Express service for your outbound shipment.
When you click the Continue button, the return shipment screen will display. The information on the return shipment screen will mirror the applicable information entered for the outbound shipment you have just completed. The sender information and recipient information will be displayed as the reverse of what was entered on the previous screen. The Address Book drop-down list will be available for alternate selections for the Return Address. You will also have the option of editing the Sender and Return Address fields.
Since you may not know the exact ship date or weight for the return shipment, these fields are displayed as Create Date and Estimated Weight. The Create Date will be displayed as the ship date you indicated for the outbound shipment. You should enter the expected weight of the return shipment in the Estimated Weight field. Once the return package is actually shipped, this information will be updated based on the scans.
When you select the Continue button on this screen, the label screen will display. The outbound shipment label, return shipment label, and Return Shipment Instructions can be printed from this screen.

How do I process only a return shipment?

If you have activated the Return Shipment option, a Return Shipment label appears on the secondary navigation row at the top of the Ship screen. Click on this label to display the Return Shipment screen. Your address (the address you entered when you registered) will be displayed in the Return Address section. You will need to complete the Shipper Information section with the name and address of the person/company who will be shipping the return package. The Address Book drop-down list will be available for the Return Address. You will also have the option of editing the Return Address fields.
Since you may not know the exact ship date or weight for the return shipment, these fields are displayed as Create Date and Estimated Weight. The Create Date will be displayed as the current date. You should enter the expected weight of the return shipment in the Estimated Weight field. Once the return package is actually shipped, this information will be updated based on the scans.
When you select the Continue button on this screen, the label screen will display. The return shipment label and Return Shipment Instructions can be printed from this screen.

What are the payment options for return shipments?

A return shipment can be billed to your FedEx account number or to a third party FedEx account number. The account number entered for third party billing must be the customer's nine digit FedEx Express Account number. Bill Recipient and Bill COLLECT are not valid payment options for a return shipment

How can I monitor my FedEx Ground Return Label shipments?

Your outbound shipments will display in your Shipping History in the same manner as they do today. Your return shipments will also be displayed in your Shipping History. The letter "R" will display after the Create Date for each shipment.
To view all of your return shipments, you can select Return Shipment from the Sort drop-down list on the Shipping History screen. You can select these shipments and choose the Track shipment button to determine the status of these shipments.

Can I run reports on my Return Shipments?

If you have activated the FedEx Ground Return Label option, Return Shipment will be one of the items that you can select on the Report Manager screen. This will allow you to run reports showing only these shipments.

Will I be billed for Return Shipments that are not shipped?

No, you will not be invoiced for the return shipment if it is not actually shipped.

Will Return Shipments be manifested?

No, return shipments will not display on the Shipping Manifest. The End of Day Close should be performed for outbound shipments in the same manner as today.

How will my customer know what to do with the Return Shipment Label?

When you print the return shipment label, you will also have the option of printing a Return Shipment Instruction sheet to include with the label.

How do I cancel FedEx Ground Return Label shipments?

You can cancel outbound and return shipments in the same way as you would cancel any other shipment. The shipment can be cancelled by selecting the Cancel Shipment button during the shipping process. You can also select the shipment from the Shipping History screen and select the Cancel shipment button.

How do I turn off the FedEx Ground Return Label option?

To turn off this option, click the Preferences tab and deselect the Enable processing of return shipments option.

Dry Ice, Dangerous Goods, and Dimensional Weight Questions

What special requirements are needed to ship Dry Ice?: Dry Ice shipments must be prepared in accordance with International Air Transport Association ("IATA") Dangerous Goods Regulations. Dry Ice shipments require special packaging, marking, labeling, and airbill entries.
If you have any questions regarding your dry ice shipment, please call 1.800.Go.FedEx (463-3339) and press "81" to reach the Dangerous Goods/Hazardous Materials Hot line.
How do I ship a dry ice shipment?: After entering your shipment information on the Ship screen, click the Go to options button. On the Options screen, click the Dry Ice box to display the Dry Ice popup. For US Domestic shipments, enter the weight of the dry ice only, then click Ok. For US Export shipments, enter the number of packages/skids containing dry ice and the weight of the dry ice only, then click OK. Complete all other fields.
Where can I ship dangerous goods?: Our dangerous goods service is currently available via FedEx Ship Manager at fedex.com for US domestic and US export FedEx Express shipments only.
What special requirements are needed to ship dangerous goods?: Dangerous goods/hazardous materials require special packaging, marking, labeling, and documentation. These shipments must comply with government regulations and FedEx Policies.
More than 3,000 commonly shipped materials, such as aerosol cans or flammable paint, are regulated as "dangerous" by the US Department of Transportation (DOT). Penalties could result in substantial fines or imprisonment.
FedEx can help you determine if the commodity you are shipping is a dangerous good, and we offer a Dangerous Goods Hot line and Dangerous Goods shippers' seminar.
If you have any questions regarding your dangerous goods shipment, please call 1.800.Go.FedEx (1.800.463.3339) and press "81" to reach the Dangerous Goods/Hazardous Materials hot line.
How do I ship a dangerous goods shipment?: After entering your shipment information on the Ship screen, click the Go to options button. On the Options screen, click the Dangerous Goods box to display the Dangerous Goods popup. Select the type/class of the dangerous goods you are shipping, then click OK. Complete all other fields.
How can I obtain more information on Dangerous Goods shipping?: FedEx provides information on Dangerous goods shipping at the following URL: www.fedex.com/us/services/options/dangerousgoods/. This site includes links to sections on Special Handling fees, Regulatory Updates, Seminars, Resources, Declaration Forms, and other information. The Declaration Forms section provides Shipper's Declaration for Dangerous Goods form templates. The Resources section offers helpful aids to check procedures for shipping dangerous goods.
When do my package/Express Freight dimensions determine my rates?: Currently, dimensional weight pricing is applicable on all packages larger than one cubic foot in customer packaging for FedEx Express packages and FedEx Express Freight skids.
FedEx Ground packages weighing less than 30 pounds and measuring between 84 inches and 130 inches in combined length and girth are billed at the 30-pound rate. From Canada, 1) A package weighing less than 30 pounds (14 kg) and measuring between 84" (213 cm) and less than 108" (274 cm) in combined length and girth will be classified by FedEx Ground as an "Oversize 1" package. The transportation charges for an "Oversize 1" package will be the same as a 30-pound (14 kg) package being transported under the same circumstances. 2) A package weighing less than 50 pounds (23 kg) and measuring greater than 108" (274 cm) in combined length and girth will be classified by FedEx Ground as an "Oversize 2" package. The transportation charges for an "Oversize 2" package will be the same as a 50-pound (23 kg) package being transported under the same circumstances. The "length plus girth" of a package is length plus twice the height plus twice the width. Shipments in FedEx provided packaging are not currently subject to dimensional weight pricing. Dimensional weight is optional when using your own packaging. FedEx reserves the right to assess transportation charges based on volumetric standards for all shipments. This includes using the International Air Transport Association (IATA) volumetric standard for international shipments.
How do I calculate dimensional weight?: For US domestic shipments, multiply the length by width by height (in inches) and divide by 194. (L x W x H) /194.
For US export shipments or any Canadian shipments, multiply the length by width by height (in inches) and divide by 166. (L x W x H)/166.
For international shipments or any Canadian shipments, multiply the length by width by height (in centimeters) and divide by 6,000. (L x W x H)/6000.
If the dimensional weight exceeds the actual weight, charges may be assessed based on the dimensional weight. Contact your local FedEx office for more details.

Printing a Label Questions

How do I print the FedEx Ship Manager label?

Once you have completed your online Shipping Information form, click the appropriate button at the bottom of the screen. (For FedEx Express international non-document shipments, additional screens will be displayed for customs information.) Once the label screen is displayed, use the Print button in your Web browser to print the label on 81/2 x11" paper on your laser or inkjet printer. Only a laser or inkjet printer can be used to print FedEx shipping labels. FedEx scanners cannot presently read shipping labels printed by other printers.

How should I fold and insert the label into a package?

Fold the printed label where indicated and place it in the clear plastic pouch on your package so that the barcode portion can be read and scanned. Make sure you include the required number of printed label page copies in the clear plastic pouch (varies according to the country of origin and which FedEx service you select).

How should I attach the clear plastic pouch to a skid for freight shipments?

Customers sometimes place orientation markings, in words or symbols, on their shipments. Place labels and markings on the same side of the shipment.
Place the labels on an even surface (bar code surface must be smooth for scanning)
Do not wrap label around corner of packaging.
Remove old or incorrect labels.

Note: Orientation instructions on a shipment other than a FedEx standard exception sticker are interpreted by FedEx to imply preferred orientation and FedEx does not offer to comply with such instructions. Freight shipments that need to maintain a specific orientation should be pre-approved by FedEx Packaging Design and Development.

What if my shipment requires a Commercial Invoice document?

Prepare and print the required number of copies. Sign each one and place all of them behind the shipping label in the clear plastic pouch.

How many copies of the label do I need?

The customs authorities in each destination country determine how many copies of the shipping document, including the Legal Terms and Conditions, are required. The number also varies by origin country. A pop up message will be displayed on the label screen indicating the number of copies required.

Why are so many copies required for an international shipment?

The number of copies required is determined by the Customs authorities at each destination country for your shipment.

What if a label doesn't print?

If you have trouble printing a FedEx Ship Manager label from your browser, first verify that a local or network printer is correctly installed and configured on your PC.
Shipping labels can only be printed immediately after the shipment has been processed and the shipping label appears on your screen. Additional copies can be printed directly from this screen. However, once shipping has resumed, you will not be able to edit your shipment or reprint the Shipping label. The original shipment must first be deleted from your Shipping History and reprocessed to produce another shipping label. This will ensure you will not be billed in duplicate for the same shipment.

How do I adjust the printer settings on my Web browser?

The printer settings on your Web browser can be used to ensure consistent sizing of the shipping label you print. To confirm the printer settings are accurate select File at the top of the screen. In the menu that appears select Print. In the print options select Portrait as the page orientation and 8-1/2 x 11" as the page/sheet size.

What if my FedEx Ship Manager shipping document has gray lines across the bottom portion or prints without a bar code?

Check the DPI setting for your inkjet or laser printer in your Printer Setup/Printer Control Files. If it's 600 or higher, reset to 300 and set Print Quality to low. Try printing again. If you produce a shipping document with a different tracking number than the misprint, you must cancel the shipment. Use the tracking number from the misprinted document to cancel it.

Pending Shipments (US and Canada Only) Questions

What is the Pending Shipment Option?

This option allows you to save completed shipping transactions and process them later. This allows you to enter all shipment information ahead of time and print the labels when your packages are ready to be shipped.

How do I activate the Pending Shipment Option?

To use the Pending Shipment Option, click on the Preferences tab, then select the box labeled Enable processing of pending shipments. Click the Done button.
Once you select this checkbox, a Create as Pending Shipment box appears on your Ship screen. Once you begin creating Pending Shipments, a Pending Shipment Log log will appear in the secondary navigation bar of the Ship screen.

Can I create Pending Shipments for a future date and print them today?

Yes, you can create Pending Shipments for a future date in the same manner as you would create a future day label. You can print Pending Shipment labels at any time.

Will I be billed for Pending Shipments if I never create the labels?

No, the shipment is not actually 'processed' until you create the label. Once you create the label, the shipment will be billed according to the normal process.

What is the Pending Shipment Log?

The Pending Shipment Log is a list of your pending shipments. These shipments will be displayed in a similar manner to your Shipping History display. They will be listed by ship date. There will be no tracking number displayed, since these shipments have not been processed yet.
You can print labels at any time for any shipment in the Pending Shipment Log. You can save up to 100 shipments in your Pending Shipment Log, and you can ship up to 10 shipments at a time.

How long do Pending Shipments stay in the Pending Shipment Log?

Shipments remain in the Pending Shipment Log for 10 days from the Ship Date entered for the shipment. If you created a Pending Shipment for a future ship date, it will remain in the Pending Log for 10 days after that ship date.

How do I print Pending Shipment labels?

On the Shipping History screen, click on the Pending Shipments label at the top of the screen.

To print a label for a pending shipment, select the shipment and click Print selected labels. A label is created for the shipment. Follow the steps provided to print the label.
To print labels for all of today's pending shipments, click Print today's labels. A label is created for each shipment. Follow the steps provided to print the labels.

How do I cancel Pending Shipments?

To cancel labels, select the shipments from the Pending Shipment Log and click on the Cancel Labels button. All selected shipments will be cancelled.

How long do Pending Shipments stay in the Pending Shipment Log?

What is the Pending Shipments Reminder?

If you have shipments in the Pending Shipment Log for the current ship date or a future date, you will receive a message advising you that you have Pending Shipments each time you login to FedEx Ship Manager. This screen gives you two options: You can select Continue to login; or you can choose the Shipping History button. On the Shipping History screen, you can print your labels from the Pending Shipment Log.
If you do not wish to receive this message, you can click on the Don't show me this again box on the Reminder screen. If you later decide that you would like to receive the Reminder message, you can select the Remind me to print pending shipments box on the Preferences tab.

How do I turn off the Pending Shipment Option?

To turn off this option, de-select the Pending Shipment checkbox on the Preferences screen.

Getting My Package to FedEx Questions

How do I get my package to FedEx?

You can choose from three options:

Use a scheduled FedEx pickup
Arrange for a pickup online (not available in all countries)
Drop your package off at a FedEx location.

You can arrange for a pickup or find a dropoff location by selecting the appropriate choices on either the Options or the Next Steps screens on FedEx Ship Manager.