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Printer-Friendly General Questions
To find a quick answer to one of the Frequently Asked Questions listed below, click on that question. For other, more specific questions, email us.
Opening an Account Online
- How do I open a FedEx Express or FedEx Ground account online?
- It's easy to open a FedEx account online. Answer just a few questions and you'll have a FedEx account number in minutes.
FedEx Ground FAQs
- What is FedEx Ground?
- FedEx Ground is the FedEx answer for reliable, cost-effective delivery of your ground packages - with the consistent handling and professional attention you expect from FedEx. FedEx Ground delivers packages to 100% of businesses addresses in the US, Canada and Puerto Rico, and to every residential address in the US with FedEx Home Delivery service. Living up to the FedEx name, FedEx Ground offers a money-back guarantee on deliveries within the continental US.
- How long does it take for a package to arrive?
- We commit to delivery in one to five business days within the 48 states, depending on the distance from origin to destination. Packages to Alaska, Hawaii, Canada and Puerto Rico arrive in three to seven business days. Ground services are described in our Service Guide.
- Can I ship heavy boxes with FedEx Ground?
- Yes. FedEx Ground packages can weigh up to 150 lbs each and up to 130 inches in length plus girth. The limit for FedEx Home Delivery packages is 70 lbs.
- What else should I know about using FedEx Home Delivery?
- FedEx Home Delivery is the only service of its kind dedicated to residential customers. It gives you the flexibility to tailor delivery to when it's most convenient for your recipient, by choosing delivery in the evening, on a specific day, or even by appointment. Plus, extended hours (9:00 am-8:00 pm) and Saturday delivery are standard features of service.
- How much does it cost to ship a ground package?
- Transportation charges depend on package weight, as well as the distance it is being shipped (the destination zone). Additional charges will apply if you choose additional services such as COD (Collect on Delivery), or have other special needs. To easily determine a rate, visit Rates.
- Do I need anything special to start shipping FedEx Ground or FedEx Home Delivery?
- If you register to add Ground service to your FedEx account, you will have the convenience of using our online shipping tools to ship (or receiving your own labels to use). But you can always ship with FedEx Ground and FedEx Home Delivery without registering by taking your package to a FedEx World Service Center to ship. (A FedEx account number is needed if you're dropping off an international ground package.)
- How do I schedule a pickup?
- It's easy if you are registered to ship FedEx Ground and are qualified for regular pickups. Just go to Pickup or call 1.800.GoFedEx 1.800.463.3339. Otherwise, you can drop off your package a FedEx World Service Center.
- How do I track my package en route and verify delivery?
- Simply visit our Tracking page. Then go to Signature Proof to see proof of delivery. Ground delivery signatures are available by midnight on the day of delivery.
- I've heard FedEx Ground and FedEx Home Delivery use independent contractors to deliver packages. How are they different from drivers at other carriers?
- Unlike drivers who are employed directly, our independent contractors are entrepreneurial business people -- men and women who own their own vehicles, place the highest emphasis on safety, and are paid based on service performance. Their commitment to delivering your packages on schedule is an important reason that FedEx Ground is the industry's on-time service leader.
- How do I find out about jobs at FedEx Ground?
- It's easy. Click on our Careers link.
- How do I open a FedEx Express or FedEx Ground account online?
- To open a FedEx account online, please visit the Online Account Registration.
- Where can I ship a FedEx Ground package?
- FedEx Ground is the FedEx answer for reliable, cost-effective delivery of your ground packages - with the consistent handling and professional attention you expect from FedEx. FedEx Ground delivers packages to 100% of businesses addresses in the US, Canada and Puerto Rico, and to every residential address in the US with FedEx Home Delivery service. Living up to the FedEx name, FedEx Ground offers a money-back guarantee on deliveries within the continental US.
- Are there any package weight and size restrictions?
- FedEx Ground packages can weigh up to 150 lbs each and up to 165 inches in length plus girth. The limit for FedEx Home Delivery packages is 70 lbs.
- Can I ship residential packages with FedEx Ground?
- It's easy if you are registered to ship FedEx Ground and are qualified for regular pickups. Just go to Pickup or call 1.800.GoFedEx 1.800.463.3339. Otherwise, you can drop off your package a FedEx World Service Center.
Claims
- How do I file a claim for a domestic (US) FedEx Express or FedEx Ground package/shipment?
- Follow these three easy steps to file your claim.
Step 1: Choose one of the following options: - Complete and submit a claim form online at https://www.fedex.com/us/claimsonline.
- Call 1.800.GoFedEx 1.800-463-3339 to obtain a control number for your claim, then complete a printed copy of the claim form.
Step 2: Gather the following documentation: - Photocopy of FedEx® Airbill/FedEx Ship Manager printout and/or FedEx Ground Pick-up Record.
- All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation).
- Serial number(s) of merchandise.
Step 3: Fax or mail your supporting documentation and completed claim form to:
FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766
(If you fax your claim, you will receive a confirmation letter by return fax.) - How do I file a claim for an international FedEx Express package/shipment?
- Call 1.800.247.4747 for assistance with international rules and regulations. International claims must be filed by mail or fax.
- When should I file my claim for a US FedEx Express package/shipment?
- Concealed loss, damage, delay, and COD (Collect on Delivery) payment claims must be filed within 15 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within 45 days of the shipment date.
- When should I file my claim for a US FedEx Ground package/shipment?
- Concealed loss and damaged packages must be reported within 15 calendar days from the delivery date. Call 1.800.GoFedEx 1.800.463.3339 and request a damaged call tag. Claims can be filed up to nine months from the delivery date.
- How long will the claim-resolution process take?
- Most cases will typically be resolved in five to seven days after we receive your claim form and additional claim documentation, unless additional research time is needed.
Employment
- How can I learn about career opportunities at FedEx Express or FedEx Ground?
- For a detailed list of job openings and to apply online, please visit the Careers page.
Supplies and fedex.com
- How do I order FedEx Express supplies?
- You can order supplies online, or call 1.800.GoFedEx 1.800.463.3339.
- What is the phone number for technical support regarding functions residing on fedex.com (i.e. Tracking, Rates, etc.)?
- For technical support regarding fedex.com applications, call 1.877.FDX ASSIST 1.877.339.2774.