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FedEx Archives: 1997 Press Releases

( BW)(FEDERAL-EXPRESS)(FDX) FedEx Announces Return to Normal Services; Most Services Restored by Friday, August 22nd

Business Editors

MEMPHIS, Tenn.--(BUSINESS WIRE)--Aug. 21, 1997--Federal Express Corp. ("FedEx") (NYSE:FDX) will begin to restore services this week that were temporarily suspended as a result of the Teamsters strike against UPS. These service adjustments will take effect nationally, though local modifications are expected to be necessary for handling above-average levels of volume, including locations such as in Chicago where the Teamsters and UPS have not yet resolved their differences: -- FedEx will restore its money-back guarantees, beginning with packages shipped on Monday, August 25th; -- FedEx World Service Centers and FedEx drop boxes will return to full-service and normal operating hours on Friday August 22nd; -- Restrictions on the number of packages customers may ship will generally be removed on Friday; -- Normal C.O.D. service will resume on Friday; -- Normal Saturday service, including pickup service, will be restored effective this Saturday, August 23rd; -- FedEx will open new customer accounts beginning immediately. "We want to thank our customers for their continued patience and loyalty as we gradually restore the services they expect from FedEx," said Theodore L. Weise, executive vice president, worldwide operations. "We also want to recognize all FedEx employees who went above and beyond the call of duty to handle the dramatic increase in packages. Without their extra efforts, we simply could not have provided the high level of service we delivered during the strike." FedEx implemented temporary service adjustments on July 31 to provide its regular customers the best service possible by managing the dramatic volume increase resulting from the UPS strike. "FedEx committed to a high level of service, and they exceeded that level every day since the UPS strike began," said Brenda Carter, Senior Transportation Analyst of Thomas & Betts in Memphis, Tenn. Many FedEx employees worked overtime and thousands of other employees volunteered to help the company manage the additional packages and deliver its customers' goods quickly and reliably. The employees' extra effort enabled the company to focus on its core business during the Teamsters strike: fast, time-certain and information-intensive delivery of high-value shipments. "FedEx service levels during the UPS strike far exceed the quality of service we have ever received from UPS," said Matthew Sweetwood, chief executive officer of Unique Photo Inc., in Florham Park, N.J. Federal Express is the world's largest express transportation company, providing fast and reliable services to 212 countries each working day. The company employs approximately 130,000 people, has nearly 43,000 drop-off locations, and operates more than 580 aircraft and 38,000 vehicles in its integrated global network. FedEx maintains electronic connections with more than 650,000 users via FedEx Powership(R), FedEx Ship(R) and FedEx interNetShip(SM). Federal Express reported revenues of $11.5 billion for its fiscal year ended May 31, 1997. --30--KH/na* CONTACT: FedEx Media Relations, 901/395-5007 KEYWORD: TENNESSEE NEW JERSEY INDUSTRY KEYWORD: TRANSPORTATION URL: http://www.fedex.com Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: http://www.businesswire.com