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About FedEx
FedEx Archives: 1997 Press Releases
( BW)(FEDERAL-EXPRESS)(FDX) FedEx Takes Steps to Maintain Reliable Service; Current Customers Remain Top PriorityBusiness Editors MEMPHIS, Tenn.--(BUSINESS WIRE)--July 31, 1997--Federal Express Corporation (NYSE:FDX) today implemented additional measures to maintain the reliability of the company's service during the uncertainty of a potential labor disruption at United Parcel Service. The company has experienced a dramatic increase in volume with customers trying to avoid service disruptions with UPS. The following temporary measures have been implemented to help FedEx maintain the excellent service its customers have come to expect: -- Current FedEx customers will remain the company's first priority. The company is limiting current customers to their normal shipping volumes to maintain service. -- FedEx will accept packages from customers who bring them to FedEx drop-off locations but the company will limit the quantity of packages it accepts. -- Cut-off times at all drop-off locations are now two hours earlier than usual. We encourage customers to double-check the latest drop-off times where they normally leave their packages for any further changes. -- As provided in our Service Guide and until further notice, we will not offer money-back guarantees. -- FedEx will not open new accounts until the UPS situation is resolved. -- FedEx will continue to make regularly-scheduled stops, but will not schedule any new regular pick-up stops. Customers may visit our website at http://www.fedex.com for the latest FedEx service updates. --30--KH/na* CONTACT: Federal Express Corp., Memphis Media Relations, 901/395-5007 KEYWORD: TENNESSEE INDUSTRY KEYWORD: TRANSPORTATION URL: http://www.fedex.com Today's News On The Net - Business Wire's full file on the Internet with Hyperlinks to your home page. URL: http://www.businesswire.com |
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