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FedEx Archives: 2001 Press Releases

( BW)(TN-FEDEX)(FDX) FedEx Express Will Honor Money-Back Guarantee Through Busy Holiday Season; FedEx Express, FedEx Ground and FedEx Home Delivery Announce Holiday Schedule

    Business Editors

    MEMPHIS, Tenn.--(BUSINESS WIRE)--Oct. 23, 2001--FedEx Corp. (NYSE:FDX) today outlined service changes and schedules for the peak holiday season to help its customers prepare for the busiest shipping time of the year. FedEx is gearing up to help its customers meet the challenges of the holidays through its extensive air, ground and information networks that include FedEx Express, FedEx Ground, as well as its residential-ground service, FedEx(R) Home Delivery.

    The FedEx Money-Back Guarantees

    The money-back guarantees for all FedEx Express services will remain in effect throughout the holidays. In recent years, FedEx Express and its competition suspended the money-back guarantee on deferred, more economical services, such as FedEx 2Day and FedEx Express Saver, beginning in mid-December. This year, FedEx Express money-back guarantees will remain in place. FedEx Express offers two money-back guarantees; if a package is more than 60 seconds late or if the customer cannot receive the status of their package within 30 minutes of inquiry, customers may request a refund of transportation charges.
    For FedEx Ground and FedEx Home Delivery packages tendered from Dec. 17 - 28, the FedEx money-back guarantee for delivery will temporarily be suspended.

    Get it there for Christmas - Last Days to Ship FedEx Express

    FedEx Express also released its shipping schedule in order to help customers plan for holiday transportation of gifts and packages.


--	FedEx First Overnight(R), FedEx Priority Overnight(R), and FedEx Standard Overnight(R): Ship as late as Saturday, Dec. 22 for delivery on Monday, Dec. 24.
--	FedEx 2Day(R): Ship Thursday, Dec. 20 for delivery by Monday, Dec. 24.
--	FedEx SameDay(R): Delivery is available 365 days a year, including Christmas Day.



Holiday Schedule

Thanksgiving

DATE                 FEDEX EXPRESS     FEDEX GROUND  FEDEX HOME DELIVERY
-------------------- ----------------- ------------- --------------------
Thursday, Nov. 22    Closed            Closed        Closed
Friday, Nov. 23      Open              Closed        Closed
Saturday, Nov. 24    Open              Closed        Open
Sunday, Nov. 25      Closed            Closed        Closed
Monday, Nov. 26      Normal Operations Normal        Normal

Christmas
-------------------- ----------------- ------------- --------------------
DATE                 FEDEX EXPRESS     FEDEX GROUND  FEDEX HOME DELIVERY
-------------------- ----------------- ------------- --------------------
Monday, Dec. 24      Open              Closed        Closed
Tuesday, Dec. 25     Closed            Closed        Closed
Wednesday, Dec. 26   Normal Operations Normal        Normal

New Year's
-------------------- ----------------- ------------- --------------------
DATE                 FEDEX EXPRESS     FEDEX GROUND  FEDEX HOME DELIVERY
-------------------- ----------------- ------------- --------------------
Monday, Dec. 31      Open              Open          Closed
Tuesday, Jan. 1      Closed            Closed        Closed
Wednesday, Jan. 2    Normal Operations Normal        Normal
-------------------- ----------------- ------------- --------------------

Other Service Changes

In response to the economic challenges facing all businesses and shippers and as part of its continuing cost-control measures, FedEx Express will discontinue FedEx Extra Hours(SM) service effective Nov. 23, 2001. This will be the last day packages may be tendered for this service. FedEx will continue to offer a number of service options that help customers extend their workday, including:


--	Many FedEx World Service Centers(R) are open until 8 p.m. and some even later. Customers can visit www.fedex.com or call 800/Go-FedEx for local times and locations.
--	FedEx airport ramp facilities in many markets give customers the option to drop off shipments several hours after the nearest FedEx World Service Center has closed for the evening.
--	FedEx SameDay is available seven days a week, 24-hours a day. It is an excellent option for shippers who need the greatest flexibility on deadlines and the fastest possible delivery once a shipment is tendered. Customers can call 800/Go-FedEx(R) for details.

    About FedEx

    With annual revenues of $20 billion, FedEx Corp. is the premier global provider of transportation, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, a leading provider of regional less-than-truckload freight services; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions.

    NOTE TO EDITORS: FedEx press releases are available on the World
    Wide Web at http://www.fedex.com.

    --30--AS/na*

    CONTACT: FedEx Media Relations, Memphis
             Carla Boyd Richards, 949/248-2406
             cbrichards@fedex.com

    KEYWORD: TENNESSEE
    INDUSTRY KEYWORD: TRANSPORTATION AIRLINES E-COMMERCE
    SOURCE: FedEx