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FedEx Archives: 2001 Press Releases

( BW)(TN-FEDEX-FREIGHT)(FDX) FedEx Freight Companies Honored With Quest for Quality Awards; American Freightways, Viking Freight Also Recognized by Customers for Superior Performance

    Business Editors

    MEMPHIS, Tenn.--(BUSINESS WIRE)--Sept. 26, 2001--In recognition of their dedication to exceptional service, reliability and on-time performance, FedEx Freight operating companies American Freightways (AF) and Viking Freight have been chosen by the readers of Logistics Management & Distribution Report as Medal of Excellence winners in the publication's 18th annual Quest for Quality survey.
    Nearly 3,000 buyers of transportation services across the nation rated carriers on five quality criteria in the Quest for Quality survey: on-time performance, value, customer service, information technology and equipment and operations.
    AF was the only multiregional less-than-truckload (LTL) carrier that scored high enough in its category to win a Quest for Quality award this year, marking the sixteenth consecutive year that the company has achieved the honor. Viking Freight earned its tenth award in the Western Regional LTL Carrier category.
    "We feel especially proud that shippers singled out AF as the only multiregional LTL carrier that exceeds their expectations," said Tom Garrison, president and CEO of American Freightways. "Service excellence is a major focus of everything we do, and this award is proof that we're accomplishing our mission of continuously striving for the highest levels of performance."
    "Viking surpassed its 2000 scores for all five Quest for Quality criteria, which I attribute to our collective dedication to constantly raising the bar on service," said Tilton Gore, president and CEO of Viking Freight. "This honor recognizes the efforts of all Vikings to be Easy To Do Business With."
    Both AF and Viking also recently earned additional accolades from their respective customers. Long-time customer Pacific Bell Directory (PBD) bestowed its Supplier Quality Alliance (SQA) Program's Gold Level Award on Viking based on criteria including organizational leadership, strategic planning, information and analysis, process management, and customer satisfaction and accomplishments. Viking is the only transportation provider to ever win PBD's Gold Award and has now achieved that honor two years in a row. The carrier attained 100% rating and billing accuracy for the third consecutive year and posted its third year-over-year improvement in delivery timeliness.
    For the third consecutive year, Michelin North America recognized American Freightways with its LTL Interregional Quality Carrier of the Year Award for achieving top performance in the areas of on-time service, error-free deliveries, customer satisfaction, and accuracy in billing and EDI transmissions. The recognition is part of Michelin's Partners in Transportation nationwide program.
    As a member of the FedEx Corp. family of companies, FedEx Freight is a $1.9 billion leading provider of next-day and second-day regional LTL freight services. FedEx Freight is composed of two operating companies, American Freightways and Viking Freight, both known for exceptional service, reliability and on-time performance. Through a comprehensive network of service centers and real-time information systems, the two companies provide service to virtually all U.S. ZIP codes, including Alaska, Hawaii and Puerto Rico. Internationally, American and Viking provide service to North, Central and South America and the Caribbean. More information about AF, which is based in Harrison, Ark., can be found at www.af.com, and about Viking, based in San Jose, Calif., at www.vikingfreight.com.
    With annual revenues of $20 billion, FedEx Corp. (NYSE:FDX) is the premier global provider of transportation, e-commerce and supply-chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, a leading provider of regional less-than-truckload freight services; FedEx Custom Critical, the world's largest provider of expedited, time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions.

    NOTE TO EDITORS: FedEx Corp. press releases are available on the World Wide Web at www.fedex.com.

    --30--nj/sf*

    CONTACT: FedEx Freight
             Kathy Keller, 408/323-4238
             kathy.keller@fedex.com
                 or
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    KEYWORD: TENNESSEE CALIFORNIA ARKANSAS
    INDUSTRY KEYWORD: TRANSPORTATION
    SOURCE:  FedEx Freight