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About FedEx
FedEx Archives: 1999 Press Releases
( BW)(CA-VIKING-FREIGHT)(FDX) Viking Freight Picks Up Eighth Quest for Quality AwardBusiness Editors SAN JOSE, Calif.--(BUSINESS WIRE)--Oct. 13, 1999--For the eighth time Viking Freight Inc., the leading LTL (less-than-truckload) carrier providing western regional transportation service and a subsidiary of FDX Corp. (NYSE:FDX), was selected to receive a Quest for Quality award by the readers of Logistics Management & Distribution Report. The magazine's readers chose Viking as 1999's top performer in the Western Regional LTL Carriers category in the annual survey. "Winning this prestigious award for the eighth time demonstrates our commitment to satisfying and exceeding shippers' expectations," said Viking's Vice President of Marketing Keith E. Lovetro after accepting the award on Viking's behalf at the Sept. 30 awards dinner in Chicago. "Our employees work very hard to provide 98 percent or better on-time service while also being Easy-To-Do-Business-With. "What was considered excellent service in the past is now the accepted standard in our industry," continued Lovetro. "At Viking we'll continue to raise the quality performance bar in our on-going quest to provide superior service for our customers and our customers' customers." The survey polled buyers of transportation services and asked them to score carriers on five quality criteria: on-time performance, value, customer service, information technology, and equipment and operations. Ballots from the more than 3,000 readers who responded to the survey showed that the top three attributes shippers value most from their LTL carriers are on-time performance, value, and customer service. Viking Freight wasn't the only FDX company to receive a 1999 Quest for Quality award. Sister company FedEx won a Quest for Quality award as the top performer in the Air-Express Carrier category. Additionally, FedEx and Caliber Logistics, a division of FDX Logistics, were among the readers' top choices in the Third Party/Outsourcing Companies category. As part of FDX Corp. and its family of companies, Viking Freight Inc., headquartered in San Jose, Calif., specializes in award-winning next-day and second-day regional freight service. Viking provides services in eleven western states, including intermodal service to Alaska and Hawaii. Synonymous with an EZTDBW(R) (Easy-To-Do-Business-With) operating philosophy, Viking has a tradition of posting an on-time service record that is consistently among the best in the industry. In addition to a full range of electronic information services, Viking also offers its customers value-added services, such as assembly and distribution. More information about Viking can be found at the company's web site at www.vikingfreight.com. FDX Corp., a $17 billion holding company, provides comprehensive transportation, logistics, e-commerce and supply chain management solutions. Its principal operating subsidiaries are Federal Express Corp., the world's largest express transportation company; RPS Inc., North America's second largest business-to-business ground small-package carrier; Viking Freight Inc., a less-than-truckload carrier operating principally in the western U.S.; Roberts Express Inc., a critical-shipment carrier; and FDX Logistics Inc., a contract logistics provider. NOTE TO EDITORS: FDX press releases are available on the World Wide Web at www.fdxcorp.com. EZTDBW(R) is a registered trademark of Viking Freight Inc.
--30--azs/sf*
CONTACT: Viking Freight Inc.
Kathy Keller, 408/323-4238
Keller-Kathy@vikingfreight.com
or
Just Marketing
Jean E. McClymonds, 831/438-4800 ext. 2
justmktng@aol.com
KEYWORD: CALIFORNIA
INDUSTRY KEYWORD: TRANSPORTATION
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