New Customer Center

To begin shipping your products to any destination, you just need to follow these steps:

1. Log in to your fedex.com account
2. Complete all required fields
3. Print the airbill
4. Prepare your shipment and, if you need FedEx packaging materials, contact us
5. Schedule a pickup or find our nearest location to drop off your shipment

When you log in to fedex.com, you will be able to estimate your packages' shipping cost with applicable discounts and calculate transit times. You may also get a quick quote or a detailed quote by clicking here.

After getting your desired estimate, simply click on Ship, and your information will be added to the FedEx Ship Manager form. Using our services is that easy.

We know you are looking for the best cost-benefit ratio. That's why we offer you free online tools that allow you to estimate shipping costs, without problems or restrictions, to practically any destination. Click here to calculate your shipment cost.

Use FedEx Billing Online to access all your invoices. Simply log in, click on “Account,” and then select the option “View and Pay Bills Online.” Payments can be made by check on all markets, and with credit card, where applicable. 

Log in to your fedex.com account to schedule your shipment's drop-off or generate a label. Similarly, you may schedule a pickup from your office or drop the package off at any FedEx location. Regardless of your choice, we are here to help you.

Easily calculate duties and tax costs for international shipments before sending them with our calculator. Click here.

Global Trade Manager is a free online shipping assistant available to all FedEx customers. It helps you find and prepare the proper documents required for international shipping, calculate duties and taxes, and view advisories on export details. It also helps you find country profiles and use product profiles to manage commodity information. It is the right tool to help you simplify the export process by lowering your costs and increasing efficiency.

Electronic Trade Documents are for any international shipments that do not correspond to documents or commodities, and that allow you to use the ETD functionality without the need to print and attach a label to the package; thus simplifying and automating the shipping process and document flow to save you time and bring you greater peace of mind.

FedEx Administration offers visibility and efficiency by allowing customers to manage and monitor online any shipments made by multiple people within their company. For example, you will be able to manage access control to the Address Book, define user privileges for services and features, and generate administrative reports for the entire company.

Registering with FedEx offers many advantages. Among other things, you will be able to track the history of all your shipments; create different profiles for frequent shipping addresses; access the Address Book with up to 2,500 names; review shipping times; estimate costs with discounted rates; complete up to 25 shipments at once with FedEx Ship Manager, and get harmonized identification codes for the type of commodity being shipped. All of this with just a click.

To track and get all the information on the shipments you are expecting, simply follow these instructions:

• When making a purchase, make sure the invoice is issued to the recipient of your shipment.
• Make sure the sender includes your FedEx account number as recipient.
• To estimate the cost or track a shipment, log in to your fedex.com account
• Make sure you have all customs documentation, or if you need a customs broker or not.
• If for any reason you are not able to receive the package at the scheduled time, you may request to have it held at a FedEx location.
• Your billing history will be available on fedex.com whenever you need it.

You can use one of the many tools that we offer to know exactly where your shipments are. For example, you can locate a specific package using the tracking number or the package information, or see all packages sent to your address thanks to FedEx Advanced Tracking, and FedEx^® Mobile.

When you ship with us, you will receive an invoice 30 days later. Use FedEx Billing Online to access all your invoices: simply log in, click on “Account,” and then select the option “View and Pay Bills Online.” Payments can be made by check on all markets, and with credit card, where applicable. 

Click here to find all the documentation you need before shipping and estimate taxes, such as any duties that other countries may charge you.

If you know you will be unable to receive a package, you can call FedEx to store it for you at a location for up to 5 days, or request that it be held for a longer period. This service is not available online. Contact one of our Customer Service representatives.

The FedEx® Mobile app allows you to access FedEx services and key information for your exports, wherever you are. Manage, estimate costs, schedule pickups, or find FedEx locations from your cell phone.