Conditions that may impact shipping and delivery services
Sometimes events and conditions beyond our control can disrupt our services. Here you'll find any active Service Alerts, along with tips on what you can do when faced with a service disruption.
Local, Europe and Worldwide service impacts
Customers may experience delays on shipments. Please check our Service Update pdf for the latest information.
In light of recent regulatory developments, the money-back guarantee has been suspended for shipments to the U.S. with a ship date from January 29 to February 10, 2025 for the following FedEx services:
- FedEx International First®
- FedEx International Priority®
- FedEx International Priority® Express
- FedEx International Priority® Freight
- FedEx International Priority Direct Distribution
- FedEx International Priority Direct Distribution Freight
For specific shipment status information, track your shipment at fedex.com.
Money-back guarantee reinstated as of February 11, 2025:
Money-back guarantee was reinstated for international shipments with ship date of Tuesday, February 11, 2025 and after.
Consistent with the FedEx Express Terms and Conditions of Carriage for Europe, shipments delayed due to regulatory changes are not eligible for a refund or credit under the money-back guarantee policy.
As of 4 September 2023, Peak Surcharge will be called Demand Surcharge.
During times of elevated shipping volumes, heightened demand for capacity, increased operating costs, and other strains on our network, we may assess a Demand Surcharge.
Go to fedex.com/demand-surcharges for information on Demand Surcharges in effect, including applicable services, surcharge amounts, and effective dates.
As of June 1st 2023, FedEx reinstates its Money-Back Guarantee applicable to payors based in Europe shipping from/to Europe (Export/Import) using any of the following services: FedEx International First®, FedEx International Priority® Express, FedEx International Priority®, FedEx International Priority® Freight, FedEx International Priority DirectDistribution® and FedEx International Priority DirectDistribution®Freight.
FedEx Money-Back Guarantee remains suspended for other FedEx Express services until further notice:
FedEx Express Domestic services in Europe, FedEx International Economy®, FedEx International Economy® Freight, FedEx International Economy DirectDistribution® and FedEx International Economy DirectDistribution® Freight.
Please note that FedEx Money-Back Guarantee is not available for local payers based in Bulgaria, Cyprus, Portugal, Slovakia, Turkey and Ukraine. For more information, visit our Conditions of Carriage.
New regulations in the Kingdom of Saudi Arabia require all customers shipping to and within Saudi Arabia to enter a ‘Short Address code/National Address’ of the receiver/consignee to ensure faster delivery of shipments. This requirement impacts anyone shipping to Saudi Arabia from, within and outside Saudi Arabia.
The national address is mandatory for all residents, citizens and companies operating inside Saudi Arabia.
Please request the receiver/consignee of your shipment based in Saudi Arabia for their ‘Short Address code/National Address’. Then input the eight-digit ‘Short Address code’ into the address line 3 field of your shipping tool when creating a FedEx or TNT shipment. This is in addition to the information you normally provide.
In order to avoid possible delays or return of shipments, please adhere to the new requirements and help ensure your package(s) reach their destination.
More information on the ‘Short Address code/National Address’ is available at https://splonline.com.sa/en/national-address-1/.
Potential causes for delivery delays
Technology and network updates
Occasionally, technology and operational issues can cause service disruptions or impact our customers. When such situations arise, we work vigorously to assess those issues and take any necessary actions.
Weather and other service disruptions
Seasonal weather events (such as severe winter storms or wildfires) and other disruptions (such as power outages, special events, industrial actions and national emergencies) may occur and cause delays for inbound and outbound shipments. Our top priorities are the safety and well-being of our team members and providing the best service to our customers.
Latest regulatory updates
Learn about the latest updates to international trade regulations and how they could affect your business.
What you can do when faced with service disruptions
If you’re shipping or receiving a package that could be affected by a FedEx weather delay or other cause, there are some actions you can take before—or even after—it’s shipped.
If a package hasn’t shipped...
- Check our active service alerts to see if any impact the package’s origin or destination area.
- Contact the recipient to make sure they’re able to receive a package in the event there is a shipping delay.
- Have the shipper send their package to an alternate address that’s unaffected by the service disruption.
- Allow for extra shipping time to compensate for delays.
If a package has already been shipped...
- Request to redirect the package to a FedEx location to be held for pickup.
Request to reroute their package to a different address.
- To request to reroute a package, recipients should track their package, then use FedEx Delivery Manager to request an address change.
- Recipients can also call the shipper and ask them to request to reroute the package to a different address.
How to manage your shipment
You may not be able to control the weather, but you can take more control of your shipments. With FedEx Delivery Manager, you can track packages, receive notifications, alerts and request package redirects.
Put custom tracking on full display
If you frequently ship or receive multiple packages at once, service delays are sure to be a concern. Use your customised tracking dashboard to get visibility of up to 20,000 active shipments.
Important Notifications
Please be advised that from July 1, 2021, the recipient of the shipment can submit a customs declaration on his own or select another customs representative as per article 143a of the Commission Delegated Regulation (EU) 2015/2446 of July 28th, 2015. Failure to notify the intention to use this option will result in treating FedEx Express Poland Sp. z o.o. as the entity authorized to make a customs declaration, as per article 77a of the Customs Law of March 19th, 2004.
Polish VAT regulations (article 138i, section 4 of the Goods and Services Tax Act of March 11th, 2004), under the CVT procedure, do not allow to apply for a reduced VAT rate on import. Therefore, if a product sent by a legal entity to a consumer (B2C) with a value of up to EUR 150 is subject to a reduced VAT rate and you apply for it - it is necessary to immediately report such an instruction, even before the shipment arrives in Poland. Only then will the reduced VAT rate be applied under the standard procedure.
Effective July 1, 2020, FedEx and TNT joined forces in Poland. What has changed, and what remains the same?
See our short guide.
Unauthorized use of FedEx® Business Names, Service Marks and Logos
FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as representatives of FedEx.
Millions of fraudulent e-mails and sms messages are deployed daily. They claim to come from a wide variety of sources, and some claim to be from FedEx or representing FedEx. Fraudulent e-mail and sms messages, often referred to as "phishing" or brand "spoofing," are becoming increasingly common. These types of messages often use corporate logos, colors and legal disclaimers to make it appear as though they are real. They are sent in an attempt to trick people into sending money and providing personal information such as usernames, passwords and/or credit card details, and for the purpose of committing theft, identity theft and/or other crimes.
Recognizing Phishing Scam E-mails and sms messages
Recognizing phishing scam e-mails and sms messages is key to protecting yourself against such theft and other crimes. Indicators that an e-mail or sms message might be fraudulent include:
- Unexpected requests for money in return for delivery of a package or other item, personal and/or financial information, such as your Social Security number, bank account number, or other identification.
- Links to misspelled or slightly altered Web-site addresses. For example, variations on the correct Web-site address fedex.com, such as fedx.com or fed-ex.com.
- Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
- Spelling and grammatical errors and excessive use of exclamation points (!).
FedEx does not request, via unsolicited mail, e-mail or sms messages, payment or personal information in return for goods in transit or in FedEx custody. If you have received a fraudulent e-mail or sms message that claims to be from FedEx, you can report it by forwarding it to abuse@fedex.com.
If you have any questions or concerns about services provided by FedEx, please review our services at FedEx Services or contact FedEx Customer Service.
The Internet is an important channel connecting FedEx to its customers. While there is no foolproof method to prevent the unauthorized use of the FedEx name, we continuously watch for such activity in order to help safeguard our customers' interests.
Thank you for helping us identify and take action against e-mail & sms fraud.
NOTE: FedEx is not responsible for any charges or costs incurred as a result of fraudulent activity that abuses the FedEx name, service marks and logos.
FedEx does not require money transfers through third-party escrow services or online payment services prior to shipment delivery.
The use of the FedEx logo and name on these websites is unauthorized and our legal department will address this matter with the relevant authorities.
FedEx is committed to protecting the security and integrity of our network.
While there is no foolproof method to prevent the respected FedEx name from being used in spam emails or potential scams, we are constantly monitoring for such activity and work cooperatively with law enforcement agencies around the world.
We urge customers to be suspicious of any request not coming directly from a FedEx employee or domain name, especially if it contains an attachment which the customer is asked to open.
Customers should not hesitate to contact us if they have questions regarding the legitimacy of an email soliciting payment in advance or requests to provide additional or personal information.