You will need to complete and submit a claim via one of the three methods below:

Method 1:

Submit claims online at https://www.fedex.com/en-us/customer-support/claims.html.

Method 2:

Send written claims, including the completed claim form and supporting documentation, via the U.S. Postal Service or fax to:

FedEx Cargo Claims Department
P.O. Box 256
Pittsburgh, PA 15230
Fax: 1.877.229.4766

If you fax your completed claim form and supporting documentation, FedEx will send you a confirmation letter by return fax.
 

Method 3:

Please call customer support (say “claims”) to obtain a case number for your  claim, and then complete a print copy of the claim form. You may have to submit supporting documentation using FedEx Claims Online or the mailing address or fax number listed above.

• Please keep all original receipts from your FedEx Office transaction for both packing and shipping, as these may be required.
• The recipient must retain the box, packaging materials, and the contents, as these may be required for inspection during the claims process.
• We must receive notice of a claim due to damage (visible or concealed) within 60 calendar days after delivery of the shipment.

The FedEx Office Packing Pledge can be suspended, modified, or revoked at our sole discretion without prior notice to you.

No. There is no additional charge beyond the packing and shipping charges to receive the FedEx Office Packing Pledge, provided that you do not want to declare a value higher than $100 for the contents of your shipment as may be allowed under the FedEx Service Guide.

Yes. Any additional fee you pay for declared value will be reimbursed as part of any refund for transportation charges.

Yes. You can request a refund or credit of your transportation charges if your shipment is not delivered by the applicable delivery commitment for the service selected. For more information, please visit the Money-Back Guarantee section of the Terms and Conditions.