Please check if weight and service correspond with the information on your awb
Contact our Customer Financial Service department at 0031 20 5005644
Or send an email to nethbil@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
At time of pick-up, you can contact our Customer Service department at our toll free number 0800 0222 333 and an account will be created for you immediately.
An email/ fax/ letter can be send to our Customer Financial Services at the following
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Netherlands customs to have your shipment declared.
If this is not the case you can contact our Customer Financial Services at 0031 20 5005644 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 0031 20 5005623
Email: nethbil@fedex.com
Address information :
FedEx Revenue Services
Invoice Adjustement department
Breguetlaan 20-22
1438 BC Oude Meer
You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 0222 333
You can contact our Telesales Department at 0031 20 5005665. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can call the general number 0031 20 5005644 or send an email to nethbil@fedex.com
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length, height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
------------------------
6000
Dim weight in Pounds = Length X width X height ( in inches )
-----------------------
166
On packages smaller than 30 cm X 30 cm X 30 cm ( 12 in X 12 in X 12 in ), no dimensional weight will be calculated.
If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents needs to be returned to FedEx to be able to file a dispute at the Dutch customs.
Address information: (Netherlands)
FedEx – Revenue Services
Invoicing Department
Breguetlaan 20-22
1438 BC Oude Meer
You can pay your FedEx invoice with the giroslip attached to your invoice.
You can pay by credit card at time of pick-up. Please check your “expire date”, as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call our Collection services at 0031 20 5005604.
You can also fax your request at 0031 20 5005623
You can pay by domiciliation.
The needed documents can be obtained by our collection department at 0031 20 5005604.
You can also fax your request at 0031 20 5005623
