Customer Service
For online help, Write To FedEx.
Automated Hotline | Technical Support | Import Clearance Hotline
FedEx Automated Customer Service Hotline
Simply dial 1800 88 6363 and choose the option* that you need with our new automated customer service hotline.
* Options include schedule document and package pickups, track shipments, check freight charges, billing enquiries, order supplies, receive custom declaration forms, transit time enquiries and obtain information about FedEx services.
If you can't access the toll free number call: (603) 7721 1388
Customer Service Hours:
Monday through Friday from 0800 to 2200
Saturday from 0800 to 1500
Sunday: No Service
Public Holidays other than Sat/Sun from 0900 to 1800
Public Holidays on Saturdays from 0900 to 1500
For enquiries or assistance on FedEx automation products and applications, you can call us at 1800 88 5363.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week
- Inbound clearance enquiries
- Fast and accurate import information
- First-hand information by clearance staff
| Kuala Lumpur | (603) 8778 1888 |
| Penang | (604) 643 8822 |
Import Clearance Hotline Service Hours:
Monday through Friday from 0800 to 1800
Saturday from 0800 to 1200
Sunday and public holidays: No service
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
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