FedEx® Global Returns for businesses
FedEx® Global Returns for businesses
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Create a return label and print or email it to your customer.
Here's how to create a positive returns experience:
Get set for smooth international returns
No matter how great your product is, returns happen. And when your customer is in another country, there are certain steps you need to follow.
We want international returns to be a straightforward solution for your business and an easy process for your customers. We designed FedEx Global Returns to provide clear guidance on creating labels, preparing shipments, and clearing customs.
Here’s what you can do with FedEx Global Returns:
Link your returns to the original shipment for convenience
Get expert guidance every step of the way
Manage your returns across 200+ countries and territories
Follow our easy global returns process
1. You create a return label
It’s simple to create a return label for your customer. You can include it in the original shipment or email them a label to print.
It’s simple to create a return label for your customer. You can include it in the original shipment or email them a label to print.
You’ll need to log in to your FedEx account to create a return label. If you don’t have one, open an account now.
You’ll need to log in to your FedEx account to create a return label. If you don’t have one, open an account now.
- Log in to FedEx Ship Manager®. If you're using the new FedEx Ship Manager tool, select "Return to old view". Currently, you can only create return labels in the legacy tool.
- Click "Create a Shipment" under the Ship tab.
- Enter the recipient’s information and shipment details.
- In the Package and Shipment Details section, select "Include a return label".
- Select the reason for the return from the drop-down menu. See our tips on providing correct reasons for customs clearance.
- Under Complete your shipment, click "Continue to return shipment".
- Complete the To and From sections.
- You can choose to include a printed return label with a shipment or email a return label to your customer.
- Under Billing details, enter your Return Material Authorization (RMA) number if applicable. This also helps with customs clearance. Your RMA number is printed on the FedEx label and on the reference section of your FedEx invoice.
- Click "Ship" to finalize your shipment and get your tracking number.
- Log in to FedEx Ship Manager. If you're using the new FedEx Ship Manager tool, select "Return to old view". Currently, you can only create return labels in the legacy tool.
- Click "Create Return Shipment" under the Ship tab. Complete the required shipping information.
- Under Package & Shipment Details, you can choose to:
- Include a printed return label with a shipment. The return instructions will be automatically created.
- Email a return label to your customer. You'll need to complete the Returns Optioons section.
- Select the reason for the return from the drop-down menu. See our tips on providing correct reasons for customs clearance.*
- Under Billing Details, enter your Return Material Authorization (RMA) number if applicable. This number is printed on the FedEx label and on the reference section of your FedEx invoice.
- Click "Ship" to finalize your shipment and get your tracking number.
- Log in to FedEx Ship Manager. If you're using the new FedEx Ship Manager tool, select "Return to old view". Currently, you can only create return labels in the legacy tool.
- Click "Create Return Shipment" under the Ship tab. Complete the required shipping information.
- Under Package & Shipment Details, you can choose to:
- Include a printed return label with a shipment. The return instructions will be automatically created.
- Email a return label to your customer. You'll need to complete the Returns Optioons section.
- Select the reason for the return from the drop-down menu. See our tips on providing correct reasons for customs clearance.*
- Under Billing Details, enter your Return Material Authorization (RMA) number if applicable. This number is printed on the FedEx label and on the reference section of your FedEx invoice.
- Click "Ship" to finalize your shipment and get your tracking number.
*Return shipments may be subject to customs and other regulatory requirements in order to clear customs. Depending on the country, additional documentation may be necessary in order to meet the regulatory requirements for clearance or duty and tax relief at the time of import.
2. You choose how to send your customer the label
2. You choose how to send your customer
the label
Add flexibility and control to your returns process. Plan ahead by including a label in the original shipment. You can also email your customer a label to print, or send them a link to an
editable label.
Add flexibility and control to your returns process. Plan ahead by including a label in the original shipment. You can also email your customer a label to print, or send them a link to an editable label.
Include a pre-printed return label and the Commercial Invoices in the box with your outbound shipment. If they aren’t used, you won’t be charged. Here’s how it works:
- You include a return label, three return Commercial Invoices, and three copies of the Airway Bill (AWB) in the outbound shipment.
- The recipient requests a return.
- The recipient places the label and three Commercial Invoices in the plastic pouch.
- The recipient schedules a pickup or drops off their package at a FedEx location.*
- The package is returned to you.
*Certain FedEx locations are operated by independent third parties in cooperation with FedEx. Label printing is not available in all locations.
When the recipient requests a return, you can email the label to them.
- The recipient requests a return.
- You generate a PDF label and email it to them.
- The recipient prints the label at home or at a FedEx location.*
- The recipient schedules a pickup or drops off their package at a FedEx location.*
- The package is returned to you.
*Certain FedEx locations are operated by independent third parties in cooperation with FedEx. Label printing is not available in all locations.
3. Your customer ships their return with FedEx
3. Your customer ships their return
with FedEx
Your customer can choose the most convenient way to send a return to you.
Your customer can choose the most convenient way to send a return to you.
They can drop it off at a FedEx location
Many customers have FedEx drop off locations near them. They pack their shipment and attach a shipping label. We send the package on its way.
We can go to your customer
If your customer doesn’t want to drop off a return, they can arrange a one-time pickup online using their FedEx account. We’ll send a FedEx team member to their home or business to pick up their return.
Need some help with an international return? Contact your FedEx account representative or call customer service at St. Kitts: 869.465.1305 / 869.465.4155
Nevis: 869.469.5351.
Find international forms and documents
Depending on where the return is from, you may need specific documents. Help prevent delays or problems by filling out forms online and getting familiar with customs requirements.
International shipping guide
Get information on clearance, brokerage, packing, and more.
Return clearance country guide
Find country customs requirements for imports and exports.
Guide to reasons for return
Help ensure your return clears customs by providing the correct reason.
Terms and conditions
See country and territory specific terms and conditions for global returns.
Ship globally and sustainably
Use our free reusable envelopes and paks to send your products to customers. They can even reuse the same sustainable packaging to ship a return back to you.
Answer frequently asked questions (FAQs)
FedEx Global Returns is available anywhere FedEx currently offers automated outbound service, except for U.S.- Puerto Rico, Puerto Rico-U.S., and intra-Puerto Rico return shipments. For these returns, please contact the U.S. Principal Party in Interest (USPPI) for assistance and requirements.
No, FedEx Global Returns is currently not available for this service.
No, imports and returns require different types of clearance. You can talk to your FedEx account representative for additional information about importing goods.
No, multiple-piece shipments are not available with international returns. However, you do have the ability to print multiple identical labels and customs documents.
A return label charge will be applied once FedEx receives the return shipment. Please see the FedEx Email Return Label and FedEx Print Return Label details in the FedEx Service Guide for what the exact fees will be. If the return label isn't used, no charge is applied.
Discounts are given on a case-by-case basis. Talk to your FedEx account representative for more information.
Existing billing restrictions apply. Talk to your FedEx account representative for more information about your account.
Commercial Invoice, Pro Forma, and up to five additional documents can be attached.
Yes, all return shipments to another country and territory require a Commercial Invoice.
All international shipments, regardless of value, require a Commercial Invoice. The Commercial Invoice is the basic statement of the seller to the buyer for goods shipped. It’s the main document used by customs officials for control, valuation, and duty determination. The Commercial Invoice must fully identify the shipment and serves as the basis in preparing all other documents covering your shipment.
You can learn more about Commercial Invoices and other documents in our international shipping resources.
If you’re not sure if you need a Commercial Invoice, go to Find International Documents on FedEx® Global Trade Manager or call St. Kitts: 869.465.1305 / 869.465.4155
Nevis: 869.469.5351 and say "international services."
Yes, both the label and the international documents can be saved as PDFs and emailed to your customer.
No, electronic trade documents are not supported for international return shipments.
Yes. For FedEx Express international shipments, the brokerage service is automatically included. For FedEx International Ground shipments, a clearance entry fee will apply.
Yes, you can choose the FedEx International Broker Select® option when creating global print and email return labels.
International returns terms and conditions
Argentina
Argentina — English
Belize
Bolivia
Bolivia — English
Brazil
Brazil — English
Chile
Chile — English
Colombia
Colombia — English
Costa Rica
Costa Rica — English
Ecuador
Ecuador — English
El Salvador
El Salvador — English
French Guiana
Guatemala
Guatemala — English
Guyana
Honduras
Honduras — English
Nicaragua
Nicaragua — English
Panama
Panama — English
Paraguay
Paraguay — English
Peru
Peru — English
Suriname
Uruguay
Uruguay — English
Venezuela
Venezuela — English
Anguilla
Antigua
Aruba
Bahamas
Barbados
Bermuda
British Virgin Islands
Cayman Islands
Dominica
Dominican Republic
Dominican Republic — English
Grenada
Guadeloupe
Guadeloupe — English
Haiti
Haiti — English
Jamaica
Martinique
Martinique — English
Montserrat
Puerto Rico
Puerto Rico — English
Saba
St. Kitts and Nevis
St. Lucia
St. Martin
St. Vincent
Trinidad and Tobago
Turks and Caicos Islands
U.S. Virgin Islands
Albania
Armenia
Austria
Austria — English
Azerbaijan
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Cyprus
Czech Republic
Czech Republic — English
Denmark
Estonia
Finland
France
France — English
Georgia
Germany
Germany — English
Gibraltar
Greece
Greenland
Hungary
Hungary — English
Iceland
Ireland
Italy
Italy — English
Kazakhstan
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malta
Moldova
Monaco
Netherlands
Netherlands — English
Norway
Poland
Poland — English
Portugal
Romania
Russia
Russia — English
San Marino
San Marino — English
Serbia and Montenegro
Slovak Republic
Slovenia
Spain
Spain — English
Sweden
Sweden — English
Switzerland
Switzerland — English
Turkey
Ukraine
Uzbekistan
Vatican City State
Vatican City State — English
Afghanistan
Bangladesh
Bhutan
Brunei
Cambodia
China
China — English
Hong Kong SAR, China
Hong Kong SAR, China — English
India
Indonesia
Japan
Japan — English
Kyrgyzstan
Laos
Macau SAR, China
Malaysia
Maldives
Mongolia
Nepal
Pakistan
Philippines
Singapore
South Korea
South Korea — English
Sri Lanka
Taiwan, China
Taiwan, China — English
Thailand
Vietnam
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Return types
When processing your international return package with a FedEx electronic shipping solution, you’ll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment. Select the correct return reason from the table below. Choosing one of these options in the drop-down menu will aid customs in processing paperwork and will help you reclaim duties and taxes.
| Outbound Shipment: What’s the reason for including a return label? | Associated Return Shipment: What’s the reason for the return? | When is this used? |
|---|---|---|
| Courtesy Return Label | Rejected Merchandise | When you're including a return label for your customer, but don't expect returns. |
| For Exhibition/Trade Show | Exhibition/Trade Show Returns | When the goods you’re shipping are for a show, exhibition, trade show, or event. |
| Item for Loan | Return of Loaned Item | When the goods you’re shipping are for temporary use and will be returned to you in an unaltered state. |
| Items for Use in a Trial | Trial Returns | When the goods you’re shipping are for a trial and will be returned to you. |
| Replacement | Faulty Item Being Sent | When you’re shipping a replacement item in advance and receiving a faulty item back. |
| Temporary Export — Other | Return - Other | When none of the other reasons listed apply. You will have the ability to state your exact reasons for the return. |
| For Repair/Processing | Repair/Processing | When the goods you’re shipping will be either repaired or otherwise processed before being returned to you. Processing may include modification, incorporation, or treatment of some kind. |