We anticipate heavy traffic on local roads and highways during the year-end and New Year’s holiday period. To provide you with prompt pick-up, we would like to ask for your cooperation in preparing your packages and making pick-up requests earlier than usual. Our operating schedule during this period is as follows.

- For details about the cut-off time at FedEx drop-off locations, please call our Customer Service hotline. Please also note that World Service Centers are open according to the above “Pick-up and Delivery Schedule”.

^(*1) Saturday operations are limited to certain FedEx locations. For more details, please refer to the operating hours at each location.

^(*2) Regarding shipments from areas outside our designated service pickup regions, please note that loading onto the aircraft will take place after the New Year. For urgent shipments, please ensure the shipment is dispatched no later than Friday, December 27th.

We recommend scheduling shipment pickups online.

To schedule pickups, we recommend using “Schedule Pickups Online” at fedex.com.

For other inquiries, please contact our Customer Service team.

Your kind understanding and cooperation would be highly appreciated.

During year-end period, congestion and traffic jams are expected on expressways and general roads. Fukuoka World Service Center (WSC) will move up pickup on-call cut off time and drop-off cargoes at Fukuoka WSC loaded on the same day flight by 30 minutes from the regular pickup on-call cut off time.

Details are showing below:

* There will be no change in the pickup on-call cut off time for next-day uplift.

Your kind understanding and cooperation would be highly appreciated.

If you have any inquiries, please contact customer service.

Effective November 4, 2024, Air Freight Premier Care is available in Japan, Hong Kong, Korea and Taiwan.

Air Freight Premier Care supports our customers for a one-stop shop shipping experience with below offering provided:

1. Create air waybill on behalf of customers

2. Proactive monitoring & intervention – working hours

3. Proactive monitoring & intervention – 24/7

4. Customized reporting

5. Customized post-sales support

More ancillary services will be available through Air Freight Premier Care in the upcoming months, and we are planning to expand our service to more Asia Pacific markets in 2025. Please stay tuned for updates at fedex.com.

For more information, please click here for support. 

Effective October 30, 2024, FedEx Surround® monitoring and intervention (M&I) suite will be available in Japan.

FedEx Surround® M&I suite leverages advanced shipment technologies to monitor shipments in near real-time, and intervene when necessary with 24x7 expert support. With three levels of service - Select, Preferred and Premium, the dashboard tools would provide additional customized visibility and special handling for critical shipments.

Contact your Sales Representative to subscribe to FedEx Surround® M&I suite to unlock next generation of predictive logistic solutions.

Please click here to learn more about FedEx Surround® M&I suite.

In anticipation of severe traffic congestion on the Tomei Expressway during its planned construction work, we will temporarily adjust our normal cut-off time from October 21, 2024 (Monday) to November 8, 2024 (Friday).

During this period, the call-in cut-off time as well as the package drop-off time for shipments planned to be loaded onto a same-day flight will be brought forward by one hour in locations served by our Shizuoka station. 

The cut-off time adjustment listed above is a temporary measure in response to the anticipated traffic conditions on the Tomei Expressway. The drop-off cut-off time for the next-day flight at FedEx Shizuoka station will remain unchanged at 18:00 on a normal business day. We appreciate your kind understanding and cooperation. 

With regard to export shipment, an increase in the number of requests from customers to return the packages and replace related documents after pickup may hinder our ability to provide prompt transportation services.

We appreciate your cooperation in confirming that there are no deficiencies in the packages and related documents before pickup.

If you have any inquiries, please contact customer service.

Please note that in some areas of Japan or depending on the type of shipment, FedEx may use partners for pickup and delivery.

If we are unable to transfer your package by air within Japan, or if there are delays in air or ocean shipping due to weather conditions, it may take longer to transfer your package within Japan. In some cases, packages may not be delivered by the scheduled delivery date shown on our website and shipping tools.

For more details, please contact our customer service.

With the B2C e-commerce market growing steadily and residential deliveries on the rise, consumers are not always home to receive their deliveries.

Starting May 7, 2024, in Japan, shipments to residential addresses may be left at the recipient’s doorstep or other suitable locations without a signature, accompanied by a Picture Proof of Delivery if the recipient is unavailable and has given us permission to do so by telephone. With Picture Proof of Delivery, e-commerce merchants and consumers can feel reassured about the delivery of their shipments.

This enhancement marks another step in our ongoing digital innovation, aimed at enhancing customer experience and reducing our carbon footprint.

The change will apply to International Priority Express (IPE), International Priority (IP), International Economy (IE) and all FedEx International Connect Plus (FICP) services with declared customs value less than USD500 and declared value for carriage less than USD1 delivered to residential addresses.

For residential shipments that need a signature, customers need to select one of the following signature options during shipment creation: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR). The DSR and ASR signature options require an additional surcharge.

Effective April 29, 2024, transit times for all export shipments originating from Fukuchiyama city and some parts of Kyoto Prefecture and delivery shipments to some parts of areas*¹ will be changed.

Please refer to following table for the exact transit time for your shipments.

Note: *¹ Transit times for delivery shipments will be changed to the postal codes.

Your kind understanding and cooperation would be highly appreciated.

If you have any inquiries, please contact customer service.

As part of our continual enhancement commitment, we are pleased to inform you that we will be enhance our deliver service for shipment to Mitaka city, Musashino city and Nishitokyo city, effective April, 2024.

Shipments that arrive in Japan on a flight from Monday through Friday, except holidays, will be customs-cleared and delivered to you on the same day, improving the transit time from all over the world by one business day* for FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF).

* If NO delay of freight and clearance.

If you have any inquiries, please contact customer service.

Effective January 22, 2024, we will add an additional page with your invoice. This concise one pager will showcase detailed information about FedEx billing and invoicing information, such as transportation charges, duties and taxes and related charges, fuel, and other surcharges, and so on. You can easily access any billing information you want through this. The one pager is only applicable on the soft copy of FedEx invoice (PDF). 

To get the copy of the One Pager, you can click here.