Printable Version Billing / Invoice FAQ's

General Questions

The package arrived damaged / late and I wish to file a claim. How/what should I do?

You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.

Fax: 02/21887750

Email information:
ittrace@mail.fedex.com

How do I receive a refund or adjustment to my invoice?

Refund: Please contact our Collection department at 02/21887304 or fax 02/21887331
Adjustment: Please contact our Customer Financial Service Department at 02/21887230 or email to BILLIT@FEDEX.COM

How can I open an account with FedEx?

An email/ fax/ letter can be send to our Customer Financial Services at the following
- email address: BILLIT@FEDEX.COM,
- Tel: 02/21887230
- Fax: 02/21887200
- Address information:
  Federal Express Europe, Inc.
  Ufficio Fatturazione - Anagrafica
  Centro Direzionale Milano Oltre Pal. Tintoretto
  Via Cassanese 224
  20090 Segrate MI

How do I fill in my awb?

You can find all details on the html: www.fedex.com/it
*FedEx service guide
You can always contact our customer services at our toll free number 800 123 800

Why do I receive 2 invoices for the same shipment?

On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Italian customs to have your shipment declared.
If this is not the case you can contact our Customer Financial Services to get more info and to request eventually a credit.
Email: BILLIT@FEDEX.COM
Telephone: 02/21887230
Fax: 02/21887200

Can I get the price / rate for a shipment I would like to send?

You can contact our Customer Service department if you already have your shipping details at our toll free number 800 123 800

Can my invoice be sent to an additional address?

Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can fax 02/21887200 or send an email to BILLIT@FEDEX.COM

What is a dimensional weight and how do you calculate this?

The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.

Dim weight in Kilos =	Length X width X height ( in CM ) 5000
Dim weight in Pounds =	Length X width X height ( in inches ) 139

How is the fuel surcharge calculated?

The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked on www.fedex.com/it and click on ' Informazioni sul Supplemento Carburante FedEx'.

How are the duty / tax calculated?

To get the exact calculation or information on duty and tax charges you should contact our Customs services at 800 123 800
An email can be send to dispute@mail.fedex.com

The duty /tax charge is incorrect. How do I dispute these charges?

If your customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Italian customs.
Address information:

Federal Express Europe, Inc.
Ufficio Fatturazione – Rettifica Oneri Doganali
Centro Direzionale Milano Oltre Pal. Tintoretto
Via Cassanese 224
20090 Segrate MI
Email dispute@mail.fedex.com
Fax 0331/663405

Can I have a statement of my account?

This is handled by the credit and collection department.
You can send an call / fax / email the Collection services at 02/21887260
Fax: 02/21887250
Email: BILLIT@FEDEX.COM

Address information :

Federal Express Europe, Inc.
Ufficio Recupero Crediti
Centro Direzionale Milano Oltre Pal. Tintoretto
Via Cassanese 224
20090 Segrate MI

What methods of payments may I use for my FedEx shipment?

You can pay your FedEx invoice with the giroslip attached to your invoice.
You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call our Collection services at 0032 2 752 7332 or 0032 2 752 7477.
You can also fax your request at 0032 2 752 7920 or send an email to BILLIT@FEDEX.COM

You can pay by domiciliation.
The needed documents can be obtained by our collection department at 0032 2 752 7332 or 0032 2 752 7477.
You can also fax your request at 0032 2 752 7920 or send an email to BILLIT@FEDEX.COM

Bank Name:	Banca Popolare di Milano Agenzia n. 364 – Viale delle Regioni 40 , 20090 Segrate (MI) ABI 05584 – CAB 20601 – CONTO CORRENTE n° 000000000800 BIC Code BPM IIT M1364 IBAN Code IT82 J 05584 20601 000000000800
Address:	Federal Express Europe Inc, Filiale Italiana Via Cassanese 224, Milano Oltre – Pal. Tintoretto 20090 Segrate (MI)
C/C Postal payment number:	n° 37711207

What is the mailing/email address to reach the invoicing department?

BILLIT@FEDEX.COM

Printable Version Billing / Invoice FAQ's

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General Questions