Please check if weight and service correspond with the information on your awb
Contact our Customer Service department at 1600 22 6161
Or send an email to ind-cis@mail.fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Indian customs to have your shipment declared.
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
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6000
Dim weight in Pounds = Length X width X height ( in inches )
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166
Yes, you can have the invoice billed back to your consignees or third party’s
a/c no.
You need to send an email to ind-cis@mail.fedex.com or ind-cis@mail.fedex.com providing the Awb no and the A/c no to which it is to be billed back.
If the invoice has crossed 90 Days ( from the invoice date ) you need provide the approval in writing ( email or letter ) from the Consignee or Third party or the invoice will stand as payable by you.
