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Printable Version Billing / Invoice FAQ's
Top Three Questions
- How can I request a copy of my Invoice / Air Waybill / Credit Note?
- Please contact Customer Service on 1800 535 800 or submit your request here.
- I would like to send a package, can you arrange to have it picked-up?
- Please contact Customer Service on 1800 535 800
- What Payment Methods do FedEx Express accept?
- You can pay your FedEx Express invoice with the Giro Slip attached to the invoice, at your local Bank or at a branch of the Ulster Bank.
- You can pay by credit card at the time of pick-up.
- You can pay by credit card, linked to your FedEx Express account number.
- You can call Customer Service on 1800 535 800 upon receipt of your invoice to pay by credit card.
- You can pay by BACS transfer
Account No: 34022074
Sort Code: 98-50-80
Account Name: Federal Express Europe Inc
Bank: Ulster Bank Ltd
Walkinstown Cross
Dublin 12
It is important to remember to submit a Remittance Advice with your payment, please send these to:
Email: cashintl@fedex.com
Fax: + 44 2476 835850- You can send a cheque or Postal Order made payable to “Federal Express Europe Inc” accompanied with your Remittance Advice to:
Federal Express Europe Inc
Customer Financial Services
Sutherland House
Matlock Road
Coventry
ENGLAND
CV1 4JQ
Please note: We currently cannot process payments online, so please choose from one of the options above.
FedEx Express Payment Terms:- Transportation Charges: 15 Days
- Duty and Tax Charges are payable immediately upon receipt of invoice
- You can pay your FedEx Express invoice with the Giro Slip attached to the invoice, at your local Bank or at a branch of the Ulster Bank.
General Questions
- I received an invoice, but it does not show my discount?
- Please contact Customer Service on 1800 535 800 or submit your enquiry here.
- The package arrived damaged / late and I wish to file a claim. What should I do?
- Please contact Customer Service on 1800 535 800 or submit your enquiry here.
- Note: A claim must be submitted within 21 days after the ship date if your shipment is damaged and within 45 days if your shipment is lost.
- How do I receive a refund or adjustment to my invoice?
- Please contact Customer Service on 1800 535 800 or submit your request here..
- How can I open an account with FedEx?
- At the time of pick-up, you can contact Customer Service on 1800 535 800 and an account will be created for you in accordance with the FedEx Credit Policy.
- Or a fax or letter can be sent:
Federal Express Europe Inc
Credit & Collections Department
Sutherland House
Matlock Road
Coventry
ENGLAND
CV1 4JQ
Fax: + 44 2476 702737
- At the time of pick-up, you can contact Customer Service on 1800 535 800 and an account will be created for you in accordance with the FedEx Credit Policy.
- How do I fill in my International Air Waybill?
- Visit www.fedex.com/ie/shippingguide or follow the information in the FedEx Service Guide. Alternatively you can contact Customer Service on 1800 535 800.
- Why do I receive 2 Invoices for the same shipment?
- On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are always billed on a separate invoice.
Transportation Charges: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and Tax Invoice: This invoice represents the import charges levied by the local Customs Authorities in the destination Country. - For further clarification please contact Customer Service on 1800 535 800, submit your request here or write/fax to:
Federal Express Europe Inc
Customer Financial Services
Sutherland House
Matlock Road
Coventry
ENGLAND, CV1 4JQFax: + 44 2476 702739
- On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are always billed on a separate invoice.
- Can I get the price / rate for a shipment I would like to send?
- Please contact Customer Service on 1 800 535 800.
- Can I get the price / rate for a shipment I have sent but not invoiced yet?
- Please contact Customer Service on 1 800 535 800.
- Can my invoice be sent to an additional address?
- Yes, this is possible, please contact Customer Service on 1 800 535 800 or email your details to ukdatabase@fedex.com.
- What is a Dimensional weight and how do you calculate this?
- The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, then this will be charged.
- The charges only apply on your own packaging, not the FedEx packaging.
- How is this calculated:
The calculation is based on the length , height and width of your package.Dim weight in Kilos = Length X width X height ( in CM ) ------------------------ 6000 Dim weight in Pounds = Length X width X height ( in inches ) ----------------------- 166
- On packages smaller than 30cm x 30cm x 30cx (12in x 12in x 12in ), no dimensional weight will be calculated.
- The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, then this will be charged.
- How is the fuel surcharge calculated?
- The fuel surcharge is not a fixed charge, but rated on a monthly basis and can be checked here.
- How is the Duty/Tax calculated?
- To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 1800 535 800 or submit your request here.
- The Duty/Tax charge is incorrect. How do I dispute these charges?
- Please send a detailed explanation of your query to our Customer Financial Services department using the following methods:
Email: invhelp@fedex.com.
Write to: Federal Express Europe Inc
Customer Financial Services
Sutherland House
Matlock Road
Coventry
ENGLAND
CV1 4JQ
Fax: + 44 2476 702739
Alternatively register your enquiry here.
- Please send a detailed explanation of your query to our Customer Financial Services department using the following methods:
- Can I have a statement of my account?
- Please contact Customer Service on 1800 535 800 or submit your request here.
- What is the postal / email address for the Invoicing department?
- Email: invhelp@fedex.com
Post: Federal Express Europe Inc
Customer Financial Services
Sutherland House
Matlock Road
Coventry
ENGLAND
CV1 4JQ
Alternatively you can register your enquiry here.