Conditions of Carriage
Conditions of Carriage
IMPORTANT NOTICE
These Conditions of Carriage EXCLUDE LIABILITY on the part of FedEx and its employees or agents for loss, damage and delay in certain circumstances; LIMIT LIABILITY to stated amounts where liability is accepted and REQUIRE NOTICE OF CLAIMS within strict time limits. Senders should note these Conditions carefully and where necessary obtain insurance cover in order to protect their interests.
Shipments are subject to local tariffs and the conditions of the FedEx subsidiary, branch or the independent contractor which accepted the Shipment.
FEDEX EXPRESS CONDITIONS OF CARRIAGE FOR THE MIDDLE EAST, THE INDIAN SUBCONTINENT AND AFRICA EFFECTIVE FROM AUGUST 6, 2012 (updated in November 2023)
1.1 These Conditions apply to the carriage of Shipments from and between selected countries in the Middle East, the Indian Subcontinent and Africa (“MEISA”) and from and between specified locations within selected countries in MEISA, utilizing the following services or service options of FedEx (if and where available): FedEx International First, FedEx International Priority, FedEx International Priority Freight, FedEx International Priority Plus, FedEx International Priority Express, FedEx International Priority DirectDistribution, FedEx International Economy DirectDistribution, FedEx International DirectDistribution Freight, FedEx International Economy, FedEx International Economy Freight, FedEx Regional Economy, FedEx Regional Economy Freight, FedEx Priority Overnight, FedEx Standard Overnight, FedEx 1Day Freight, FedEx Express Saver and FedEx International Connect Plus. These services may be modified by FedEx from time to time. Upon request, customers can be informed about the areas that are served by FedEx. Shipments originating outside MEISA for MEISA or other international destinations are subject to local tariffs and the terms and conditions of the FedEx subsidiary, branch or the independent contractor that accepted the Shipment. Shipments returned using FedEx Global Returns are governed by the terms and conditions applicable to the country from which the Shipment is returned. Those terms and conditions of service may vary from country to country. Consult fedex.com/globalreturns or contact Customer Service for details.
1.2 The carriage by air of a Shipment may be subject to the Warsaw Convention of October 12, 1929, as amended by the Hague Protocol of September 28, 1955, and all subsequent applicable Protocols or the Montreal Convention of May 28, 1999 and all subsequent applicable Protocols, as well as the Guadalajara Convention of September 18, 1961. Shipments transported partly or solely by road – by explicit agreement or otherwise – in, to or from a country which is party to the Convention on the Contract for the International Carriage of Goods by Road 1956 (CMR), as amended, are subject to the terms and conditions thereof. If we carry your shipment by road within a country that is not party to the CMR or between two countries neither of which is a party to the CMR, the shipment shall be deemed to be governed by the CMR. Shipments carried from and between specified locations within one country are subject to the mandatory rules provided by the laws of that country.
1.3 These Conditions supersede all previous published terms and conditions of FedEx service to which these Conditions apply. FedEx reserves the right to unilaterally modify, amend, change, or supplement these Conditions without notice. These Conditions are published in printed form and electronically at fedex.com. The electronic version at fedex.com is controlling. These Conditions supplement and detail the general terms and conditions on the back of the (Air) Waybill. In case of conflict between these Conditions and the terms and conditions on any FedEx (Air) Waybill, manifest, shipping label or other transit documentation, these Conditions control to the extent that they do not conflict with the mandatory rules relating to liability for international carriage provided by the Warsaw or Montreal Conventions and their respective subsequent Protocols, other applicable conventions or any applicable tariff; or, for Shipments carried from and between specified locations within one country, with the mandatory rules relating to liability for carriage provided by the laws of that country.
1.4 These Conditions (which term includes those agreements and conventions expressly referred to herein) represent the entire agreement between the parties and, subject to Section 1.3., shall prevail over, exclude and supersede any other terms or conditions, oral or written, wheresoever appearing or made and, in particular, any terms or conditions sought to be incorporated by the Sender or any other written or oral statements concerning these Conditions. The Sender confirms that it does not rely upon or claim any other terms, warranties, conditions, or representations relating to the use of the services under this Agreement.
1.5 These Conditions shall not be overridden or varied or added to except by express agreement in writing between the Sender and a representative of FedEx having the express written authority to do so.
The Sender will be bound by the signature of any of its employees, servants, and agents on the (Air) Waybill.
“B2C Shipments” means Shipments pursuant to a commercial transaction between a business-Sender (acting for professional purposes) and an individual consumer-Recipient (acting outside of their professional purposes), and Shipments for which no details were completed in the ‘business name’ field of the (Air) Waybill.
“Business Delivery” means delivery made to a commercial or business premises, excluding homes, private residences, and B2C Shipments.
Conditions shall mean these Conditions of Carriage which term shall also include those agreements, laws and conventions expressly referred to herein and as updated by FedEx from time to time.
“FedEx” means, FedEx Corporation, its subsidiaries and branches, their respective employees and agents and independent contractors. The contract of carriage is with the FedEx subsidiary, branch or independent contractor which accepts the Shipment from the Sender.
FedEx 1Day Freight, FedEx Priority Overnight and FedEx Standard Overnight Shipments mean intra-country Shipments within selected countries in MEISA where both the Shipper and the Recipient are within the same country.
FedEx Regional Economy and FedEx Regional Economy Freight shipments mean shipments within selected countries in MEISA where both shipper and recipient are within MEISA and are moved via the FedEx road network.
The Sender or "The Shipper" means the person (natural or legal) whose name is listed on the (Air) Waybill as the sender.
The Recipient or "The Consignee" means the person whose name is listed on the (Air) Waybill as the recipient.
Package means any single parcel or piece that is accepted by FedEx, including any such items tendered by the Sender utilizing FedEx automated systems, meters, manifests or (Air) Waybills.
Shipment means one or more pieces, either Packages or freight, moving on a single (Air) Waybill.
(Air) Waybill means any shipping document, manifest, label, stamp, electronic entry, or similar item used in the FedEx transportation system.
“Residential Delivery” means a delivery made to a home or private residence, including locations where a business is operated from the home, and/or a delivery in which the Sender has designated the delivery address as residential.
Transportation Charges means the fees, charges and amounts assessed or levied for movement of a Shipment by FedEx in accordance with these Conditions or any conditions or fees subsequently imposed, but not including other fees or charges which may be assessed, such as (but not limited to) declared value charges, special handling fees, customs duties and taxes and surcharges.
Business Day means any day on which businesses in the country or region of shipment or in the country or region of destination are open for business. Business days and holidays may vary by country or region of destination. Customers should contact FedEx for delivery commitments which may be affected.
Charges means Transportation Charges and any other charges or surcharges assessed for or levied in respect of transportation of a Shipment pursuant to these Conditions, including but not limited to Ancillary Charges, declared value charges, special handling fees and other surcharges detailed in these Conditions or any updated Conditions and, if and where applicable, customs duties and taxes and other costs reasonably incurred by FedEx relating to transport of a Shipment.
Declared Value for Carriage means that value, if any, indicated by the Sender on the (Air) Waybill, constituting the maximum amount FedEx liability in connection with the Shipment of the Package.
Declared Value for Customs means the selling price or replacement cost of the Shipment’s contents as required for customs clearance purposes.
"Delivery Commitment Time" means the published delivery commitment for the FedEx service or the delivery commitment quoted by Customer Service for that Shipment which takes into account the commodity being shipped, date of shipment, destination, weight of the Shipment and value of the Shipment.
"FedEx Account Number" or "FedEx Account" means the number issued by FedEx to a customer ensuring account activity is summarized by the FedEx system and the payer is billed appropriately.
“Prohibited Items” means the items and types of Shipments set out in Section 8 (Prohibited Items) of these Conditions.
Rates applicable to the Shipment are as set out in the FedEx standard list rates on fedex.com, or as expressly agreed otherwise in the relevant FedEx transportation services agreement. FedEx rates do not include duties, taxes, customs clearance Charges, or any other import or export Charges applicable to the Shipment. Rates and service quotations by employees and agents of FedEx will be based upon information provided by the Sender but final rates and service may vary based upon the Shipment actually tendered and the application of these Conditions. FedEx is not liable for, nor will any adjustment, refund or credit of any kind be made, as a result of any discrepancy in any rate or service quotation made prior to the tender of the Shipment and the rates, and other Charges invoiced to the customer. FedEx will only provide estimates of customs duties and taxes through the Estimate Duties and Taxes feature on FedEx Global Trade Manager at fedex.com but final duties and taxes may vary.
Rates applied shall be those rates applicable and in force at the time that the contract of carriage is made. FedEx reserves the right to revise Charges set out in the FedEx standard list rates or elsewhere on fedex.com from time to time and without notice.
4.1 Notwithstanding that FedEx reserves the right to require payment of any Charges in advance as provided for in accordance with the Conditions, Invoices for any unpaid Charges are payable without discount within 15 days of the invoice date. Invoices for duties and taxes are payable upon receipt. FedEx reserves the right to increase any amount unpaid at due date, as of right and without prior notice of remedy, by 15 % (or such amount as applied by FedEx per the local applicable payment terms and conditions) as liquidated damages for administrative costs, and a yearly interest of 6 % above the European Central Bank Rate (or such rate as applied by FedEx per the local applicable payment terms and conditions), to be calculated per commenced month or the maximum allowed interest rate under the applicable legislation, if lower.
4.2 "Bill Sender" or "Bill Shipper" means Charges will be billed to the Sender.
4.3 "Bill Recipient" or "Bill Consignee" means Charges will be billed to the Recipient. To bill Charges to the Recipient, the Recipient must have a valid FedEx Account Number and this number must be entered in the appropriate section of the (Air) Waybill. Bill Recipient Shipments are acceptable for carriage to specified locations only. If the Recipient refuses to pay, the Charges will automatically be billed to the Sender.
4.4 "Bill Third Party" means Charges will be billed to someone other than the Sender or Recipient. The third party's valid FedEx Account Number must be entered in the appropriate section of the (Air) Waybill. If not so entered, or if the third party does not make payment, the Transportation Charges will automatically be billed to the Sender and duties and taxes, if any, to the Recipient.
4.5 For "Bill Sender", "Bill Recipient" or "Bill Third Party" transactions (see below), Packages will not be accepted unless a valid FedEx Account Number is entered on the (Air) Waybill. FedEx Account Numbers are non-transferable. Misuse, including unauthorized consolidation of Shipments owned by different parties, may result in a loss of all discounts and denial of service. The customer to whom a FedEx Account is issued is liable for all Charges to the account, including those resulting from unauthorized use. The account holder is responsible for the safekeeping of the account number. The FedEx Account Number should be disclosed only to persons authorized to ship on the account. Failure to keep the FedEx Account current, may result in the account being placed on a "cash only" status. Placement of an account on "cash only" status may result in Packages being delayed, rejected or returned until arrangements for payment are completed.
4.6 If applicable, duties and taxes may be assessed on the contents of Shipments. FedEx is not required to make advance payment of duties and taxes and may require the Sender, Recipient or liable third party to pay FedEx prior to FedEx discharging any liability for duties and taxes. The Recipient will be charged for such duties and taxes unless the "Bill Sender Duties and Taxes" or "Bill Third Party Duties and Taxes" box is marked on the (Air) Waybill and a valid FedEx Account Number is indicated on the (Air) Waybill. Such options are available for specified locations only. Further details on the locations are available upon request.
4.7 REGARDLESS OF ANY PAYMENT INSTRUCTIONS OR PROVISIONS TO THE CONTRARY, THE SENDER SHALL ALWAYS REMAIN ULTIMATELY LIABLE FOR THE CHARGES INCLUDING ANY DUTIES AND TAXES, IF ANY.
4.8 Charges requiring conversion from a currency other than the currency in which the Payer is billed, will be calculated daily using the median bid price obtained from OANDA, an Internet exchange-rate service. The median bid price is the average price at which buyers offer to buy currencies from sellers during the given period. These currency conversion rates can be accessed at oanda.com. The currencies of participating European Union countries will have statutory conversion rates to the EURO. There is an additional exchange fee of 1.75%for conversion from any non-U.S. currency to USD, 2.3% for USD to any currency and 2.0% between all non-U.S. currency conversions. There is no exchange fee between currencies related to the EURO. Charges in currencies other than the U.S. dollars that are not freely convertible will be converted to U.S. dollars and billed to Payer’s account, either at the free market rate or at the official rate at which FedEx was permitted to purchase U.S. dollars in the relevant currency, at our sole option. The rate corresponding to the ship date will be used for conversions to non-hyperinflationary currencies. However, we reserve the right to use the exchange rate at invoice date, as opposed to shipment date, in countries where the currency is volatile.
For Shipments initiated with the ‘Create Import Shipment’ feature on FedEx Ship Manager™ at fedex.com, notwithstanding any payment instructions that are given to FedEx, the party that initiates the import shipment transaction with FedEx is liable for, will be billed for, and agrees to pay, all charges and fees including any special handling fees and any duties or taxes for such Shipments.
4.9 Shipments initiated via the Create Import Shipment feature on fedex.com are governed by the terms and conditions applicable to the country from which the shipment originates. Those terms and conditions of service may vary from country to country. Consult our local office in the origin country for details.
4.10 Where permitted by law, FedEx may provide electronic invoices as standard, unless the payer expressly requests otherwise.
5.1 FedEx may audit each (Air) Waybill to verify service selected and Package/Shipment weight. If the service selected or weight entered is incorrect, FedEx may make appropriate corrections to the (Air) Waybill and appropriate adjustments to the invoice at any time and will be entitled to charge a special handling fee for having to make such corrections and amendments.
5.2 When (Air) Waybills are produced by the Sender through any automated shipping device, any omission or incorrect entry on the (Air) Waybill concerning the weight or number of Packages will result in a billing based on FedEx’s estimate of the number of Packages transported and FedEx Conditions of Carriage either the dimensional weight at the time of billing or a standard default weight per Package estimate, as determined by FedEx and which will be available upon request.
5.3 Charges may be assessed based on dimensional weight. Dimensional weight is determined by multiplying a Package’s length x height x width (all in centimeters) and dividing by 5000 and for Shipments moved on FedEx Regional Economy and FedEx Regional Economy Freight via FedEx Road Network, dimensional weight is determined by multiplying a Package’s length x height x width (all in centimeters) and dividing by 4000 or such other number as specified by FedEx from time to time on fedex.com. If the result exceeds the actual weight, additional Charges may be assessed based on the dimensional weight. The rates of such additional Charges are available upon request and may be amended, without notice, by FedEx.
FedEx reserves the right to refuse, hold, cancel, postpone or return any Shipment at any time if such Shipment would in the opinion of FedEx be likely to cause damage or delay to other Shipments, goods or persons, or the carriage of which is prohibited by law or is in violation of any of these Conditions, or the FedEx Account of the person or entity responsible for payment is not in good credit standing. The fact that FedEx accepts a Shipment does not mean that such Shipment conforms to applicable laws and regulations or to the present Conditions.
7.1 Package size and weight restrictions vary by country or FedEx services. Details are available upon request.
7.2 There is no limit on the aggregate weight of a multiple piece Shipment provided each individual Package within the Shipment does not exceed the per Package weight limit specified for the destination. Shipments exceeding 225 kg require advance arrangement with FedEx. Details are available upon request.
7.3 Extra-large Packages are pieces weighing less than 68 kg (or destination country limit) that exceed 330 cm (or destination country limit) in length and girth combined. These pieces may be refused, or at FedEx’ sole discretion may be considered as FedEx International Priority Freight or FedEx International Economy Freight shipments if accepted by FedEx, and a minimum chargeable weight of 68 kg may be applied regardless of actual weight.
7.4 FedEx Envelope and FedEx Pak Shipments must be tendered in the appropriate FedEx packaging.
7.5 No more than one type of service may be indicated on a single (Air) Waybill and no more than one FedEx Envelope, FedEx 10kg Box or FedEx 25kg Box may be shipped on a single (Air) Waybill.
7.6 The Sender is allowed to ship up to ten different commodities on a single (Air) Waybill.
7.7 The Shipper is allowed to ship up to 9,998 Packages on a single (Air) Waybill.
8.1 FedEx prohibits the following items for shipment to any destination and Sender agrees not to ship the same, unless expressly agreed otherwise by FedEx (additional restrictions may apply depending on origin and destination):
a. Firearms, weaponry, ammunition and their parts;
b. 3-D printing machines designed, or that function exclusively, to manufacture firearms;
c. Explosives (class 1.4 explosives may be acceptable to and from some locations; further information available upon request), fireworks and other items of an incendiary or flammable nature;
d. Items resembling a bomb, hand grenade, or other explosive device. This includes but is not limited to inert products such as replicas, novelty items, training aids and works of art;
e. Military items originating from any country in which an export control license is required;
f. Human corpses, human organs or body parts, human or animal embryos, cremated or disinterred human remains;
g. Live animals, including insects and pets;
h. Animal carcasses, dead animals, or animals that have been mounted;
i. Plants and plant material, including cut flowers (cut flowers are acceptable to and from certain markets including the Netherlands to the US, and all of Latin America; further information available upon request);
j. Perishable foodstuffs, and foods and beverages requiring refrigeration or other environmental control;
k. Pornography and/or obscene material;
l. Money, including but not limited to cash and cash equivalents (e.g. negotiable instruments, endorsed stocks, bonds and cash letters), collectible coins and stamps;
m. Waste as defined by any law or regulation. This includes, but is not limited to, medical waste (such as hypodermic needles or syringes, contaminated medical equipment, or articles being sent for sterilization, recycling, or disposal), batteries that are capable of posing a safety hazard (such as used or damaged batteries), or items that pose an environmental hazard (such as used fluorescent bulbs);
n. Wet ice (frozen water);
o. Counterfeit goods, including, but not limited to, goods under a trademark that is identical to or substantially indistinguishable from a registered trademark, without the approval or oversight of the registered trademark owner (also commonly referred to as “fake goods” or “knock-offs”);
p. Marijuana, including marijuana intended for recreational or medicinal use, and marijuana-derived cannabidiol (CBD), any product with a delta-9-tetrahydrocannabinol (THC) concentration of more than 0.3 percent on a dry weight basis, and synthetic cannabinoids
q. Raw or unrefined hemp plants, or their subparts (including, but not limited to, hemp stalks, hemp leaves, hemp flowers and hemp seeds).
r. Tobacco and tobacco products, including but not limited to cigarettes, cigars, loose tobacco, smokeless tobacco, hookah or shisha; and
s. Electronic cigarettes and their component parts, any other similar device that relies on vaporization or aerosolization, and any non-combustible liquid or gel, regardless of the presence of nicotine, that can be used with any such device.
8.2 FedEx prohibits the following types of Shipments to any destinations and Sender agrees not to ship the same (additional restrictions may apply depending on origin and destination):
a. Shipments or commodities, the carriage, importation or exportation of which is prohibited by any law, statute or regulation;
b. Shipments that require FedEx to obtain any special license or permit for transportation, importation or exportation;
c. Undeclared, excisable shipments or commodities that require regulatory approval and clearance;
d. Shipments with a declared value for customs in excess of that permitted for a specific destination;
e. Dangerous goods, except as permitted under the Dangerous Goods section of these terms and conditions; and
f. Packages that are wet, leaking or emit an odour of any kind.
8.3 The list of items prohibited on the FedEx road network is listed at Regional Economy Services Restricted Items.
8.4 FedEx excludes all liability for Prohibited Items howsoever accepted (including acceptance by mistake or under notice). FedEx reserves the right to reject Packages based upon these limitations or for reasons of security or safety. FedEx shall be entitled to charge an administrative fee for Packages rejected and for the costs of returning goods, where applicable, to the Sender. Further information is available upon request.
8.5 The Money Back Guarantee (see Section 18) is not applicable to Prohibited Items.
9.1 FedEx does not transport Shipments that violate export controls laws. Sender is responsible for, and warrants, compliance with all applicable laws, rules and regulations, including, but not limited to, the U.S. Export Administration Regulations, the U.S. International Traffic in Arms Regulations, the U.S. Foreign Assets Control Regulations and applicable export laws and government regulations of any country related to the transportation of the Shipment. Sender agrees and warrants that they will comply with all applicable U.S. government sanctions prohibiting the export or re-export of goods, services or technology to countries and regions listed by the U.S. government unilaterally or in coordination with other countries’ sanctions In addition, FedEx does not transport, and Sender agrees to not tender for shipment, commodities whose trade is restricted or prohibited by economic sanctions and embargoes laws. For a current list of FedEx countries and territories not served go to fedex.com.
9.2 In addition, FedEx does not transport and Sender warrants that they will not tender any Shipments to FedEx if Sender or any of the parties involved in the Shipment are listed on the Denied Persons List maintained by the U.S. Department of Commerce or any of the export controls or sanctions lists published and maintained by: the U.S. Department of Treasury, Office of Foreign Assets Control; the U.S. Department of Commerce Department, Bureau of Industry and Security; the U.S. Department of State, Directorate of Defense Trade Controls; the United Nations Sanctions Committees; the European Union Council; and any other relevant authority. Sender also agrees and warrants that they will not attempt to ship to any entity owned by any party, in the common ownership interest determined by the relevant listing authority, subject to economic sanctions.
9.3 Sender shall identify any Shipments requiring any export control licenses, permits, or subject to other pre-export regulatory controls and provide FedEx with information and all necessary documentation to comply with the applicable laws and regulations. Sender is responsible at their own expense for determining applicable export licensing or permitting requirements for a Shipment, obtaining any required licenses and permits, and ensuring that the Recipient is authorized as required by the applicable laws and regulations of the origin country, destination country, and any country(s) asserting jurisdiction over the goods. Further, Sender is responsible for ensuring that the end-use or end-user of the items shipped does not violate any specific control policies restricting certain types of exports, re-exports and transfers of specifically enumerated items subject to the U.S. Export Administration Regulations.
9.4 FedEx assumes no liability to Sender or any other person for any loss or expense — including, but not limited to, fines and penalties — if Sender fails to comply with any export laws, rules or regulations, or caused by actions undertaken by FedEx to comply with applicable laws and regulations. Sender also agrees to indemnify FedEx for any loss or expense – including, but not limited to, fines and penalties – for Sender’s failure to comply with any export laws, rules or regulations, or caused by actions undertaken by FedEx to comply with applicable laws and regulations.
10.1 Not all FedEx locations accept dangerous goods, certain FedEx locations do not accept specific classes of dangerous goods and dangerous goods are not accepted to ship via all FedEx services. Shipments falling under the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) need special transport arrangements and the Sender must contact FedEx for shipping confirmation/arrangements prior to shipping. FedEx reserves the right to refuse dangerous goods at any location where they cannot be accepted in accordance with applicable law.
10.2 All Packages containing dangerous goods must comply with the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air, the International Air Transport Association (IATA) Dangerous Goods Regulations, all FedEx Express variations listed in the current edition of the IATA tariff or other applicable regulations. The Sender will be solely responsible for any damage caused by his non-compliance with any applicable IATA or other regulations. The Sender must provide and shall be liable for the fully effective packaging of all dangerous goods, in compliance with all requirements with regard to classifications, packaging, marking and labelling, documentation, and with any other applicable laws, regulations or rules. The Sender is also responsible for ensuring the Recipient complies with all applicable laws, regulations and rules. Dangerous goods can only be shipped internationally using the FedEx Expanded Service International (Air) Waybill when using a paper (Air) Waybill (see also Section 15.5: ROUTING AND DELIVERY).
10.3 The Sender must comply with all applicable laws, regulations or rules governing packing, marking and labelling of Shipments of blood and blood products, regardless of whether they are infectious.
10.4 FedEx packaging may not be used to ship dangerous goods (except for Biological Substance, Category B [UN 3373], which may be shipped in the FedEx UN 3373 Pak) (see also Sections 11.3 and 11.4: PACKAGING AND MARKING).
10.5 Lithium batteries (UN 3090) that are Primary Non-Rechargeable require pre-approval to ship. For details, go to fedex.com and enter keyword "lithium batteries."
10.6 Each Shipment must be accompanied by the IATA Shipper's Declaration for Dangerous Goods form when required.
10.7 Note: FedEx may be required by law to report improperly declared or undeclared Shipments of dangerous goods to the appropriate local competent authority. The Sender may be subject to fines and penalties under applicable law. The dangerous goods regulations require every Sender to have job-specific dangerous goods training prior to tendering a dangerous goods Shipment to FedEx or another air carrier. When individuals tender a Shipment containing dangerous goods it must be properly classified, packaged, marked, labeled and identified as dangerous goods, and include the correct dangerous goods documentation.
10.8 FedEx is required to maintain proper segregation of incompatible dangerous goods on all vehicles and aircraft. This necessity may cause the Shipment to move on the next available truck route or flight on which proper segregation can be maintained.
10.9 Money Back Guarantee (see Section 18) is not applicable to Shipments of dangerous goods.
11.1 All Packages must be prepared and packed by the Sender for safe transportation by air and road assuming ordinary care in handling in an express-transportation environment and in compliance with all applicable laws, regulations and rules, including those governing packing, marking and labelling. It is the responsibility of the Sender to properly complete the (Air) Waybill. Each Shipment must be legibly and durably marked with the name, street-, city- and country address including postcode of the Sender and the Recipient. For international Shipments, the Sender’s address must state the country in which the Shipment is tendered to FedEx.
11.2 Any articles susceptible to damage as a result of any condition, which may be encountered in air transportation, such as changes in temperature or atmospheric pressure, must be adequately protected by appropriate packaging by the Sender. FedEx shall not be liable for any damage arising out of changes in temperature or pressure.
11.3 FedEx does not provide temperature-controlled transport. Under no circumstances will FedEx be obliged to add dry ice to Shipments or to provide re-icing services, notwithstanding any oral or written statements from the customer or FedEx to the contrary. FedEx does not recommend the use of wet ice (frozen water) as a refrigerant.
11.4 If the Recipient refuses a Package or the Package leaks, is damaged, or emits an odour (collectively "Leakage") it will be returned to the Sender, if possible. If the Package is refused by the Sender, or it cannot be returned because of Leakage, the Sender will be liable for and agrees to reimburse and otherwise indemnify FedEx for all costs, fees and expenses incurred in connection with the clean-up and/or disposal of the Package. FedEx reserves the right, without liability, to refuse or dispose of Package showing indications of Leakage.
12.1 FedEx may, at its sole discretion, or upon the request of the competent authorities, open and inspect any Shipment without notice at any time, and shall incur no liability of any kind therefore.
12.2 In accordance with applicable regulations FedEx is required to undertake (random) X-ray screening. FedEx may undertake such screening and the Sender and Recipient hereby waive any possible claims for damages or delays (including but not limited to the Money Back Guarantee) as a result of screening.
13.1 Shipments that cross national borders may be cleared through customs. The Sender is responsible for making sure goods are shipped in compliance with all customs regulatory requirements, for providing all documentation and information required for the clearance, and for representing and warrantying that all statements and information it provides relating to the goods and the clearance of the Shipment are and continue to be true, correct and complete, including the appropriate Harmonized System Code. Shipments requiring documentation in addition to an (Air) Waybill (e.g., a commercial invoice) may require additional transit time. WE RESERVE THE RIGHT AT OUR SOLE DISCRETION TO CHARGE YOU WITH ANY PENALTIES, FINES, DAMAGES OR OTHER COSTS OR EXPENSES, INCLUDING BUT NOT LIMITED TO STORAGE FEES, RESULTING FROM AN ENFORCEMENT ACTION BY ANY COMPETENT GOVERNMENT AUTHORITY, OR BY YOUR FAILURE TO COMPLY WITH THE OBLIGATIONS HEREBY LAID OUT.
13.2 The Sender is responsible at its own expense for making sure goods shipped internationally are acceptable for entry into the destination country under the applicable laws and complying with all licensing or permitting requirements when applicable.
13.3 The Sender may also be required to provide additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the Recipient. Shipments that contain goods or products that are regulated by multiple government agencies within other destination countries (such as the national agencies responsible for food safety, public health protection, pharmaceuticals, medical products, plant and animal, wild life products, telecommunication and other electronic equipment standards, and comparable agencies) may require additional time for clearance. All charges for sending to and return from countries where entry is not permitted will be charged to the Sender.
13.4 When Shipments are held by customs or other agencies due to incorrect or missing documentation, FedEx may attempt to notify the Recipient. If local law requires the correct information or documentation to be submitted by the Recipient and the Recipient fails to do so within a reasonable time as FedEx may determine, the Shipment may be considered undeliverable subject to applicable laws (see Section 17: Undeliverable Shipments). If the Recipient fails to supply the required information or documentation and local law allows the Sender to provide the same, FedEx may attempt to notify the Sender. If the Sender also fails to provide the information or documentation within a reasonable time as FedEx may determine, the Shipment will be considered undeliverable subject to applicable laws. FedEx assumes no responsibility for its inability to complete a delivery due to incorrect or missing documentation, whether or not FedEx attempts to notify the Recipient or Sender.
13.5 Where permissible by local law or unless instructed otherwise (e.g. via “FedEx International Broker Select”, described below), FedEx will provide customs clearance of international Shipments. FedEx will submit the Shipment information to customs and other regulatory agencies for clearance. FedEx may charge an ancillary clearance service fee, where applicable, on international Shipments for clearance processing, for services requested by the Sender, Recipient or third party, or to recover the costs passed to FedEx by the regulatory agency for regulatory filing. The types and amounts of fees vary by country. (See fedex.com/ancillary/go/service for a list of ancillary clearance service fees in your destination country.)
13.6 FedEx will act as agent for Sender or Recipient (as applicable) solely for the purpose of clearing and entering the Shipment through customs. When applicable and appropriate, Sender shall authorize FedEx, or the broker designated by FedEx, to make and file customs declarations and all related actions as a direct representative, in the name of and on behalf of and at the risk of the Sender or Recipient. Sender shall ensure Recipient authorizes FedEx in accordance with this provision, when applicable.
13.7 FedEx will not advance or bill any duties and taxes if the Broker Select Option has been selected at the time of booking. Commodity acceptability and restrictions when using FedEx International Broker Select vary by country.
13.8 In some instances, at the discretion of FedEx, FedEx may accept instructions to use a designated customs broker other than FedEx (or the broker selected by FedEx) or the broker designated by the Sender. In any event, FedEx (or the broker selected by FedEx) reserves the right to clear the Shipment if the broker cannot be determined or will not perform clearance, or if complete broker information is not provided to FedEx (including name, address, phone number and postal code).
13.9 For Shipments that must be cleared through customs by the Recipient, FedEx will deliver the customs paperwork to the Recipient, and delivery of paperwork constitutes timely delivery.
14.1 In order to complete clearance of certain items through customs, FedEx may advance duties and taxes as assessed by customs officials on behalf of the payer and assess a surcharge for doing so. For all Shipments, FedEx may contact the payer and require confirmation of reimbursement arrangements as a condition to completion of clearance and delivery, and at the discretion of FedEx, require payment of duties and taxes before release of the Shipment to the Recipient. Contact FedEx customer service for further details.
14.2 FedEx only provides estimates of customs duties and taxes through the Estimate Duties and Taxes feature on FedEx Global Trade Manager at fedex.com. Final duties and taxes may vary.
14.3 In the event the accuracy or propriety of duties and taxes assessed on a Shipment is disputed, FedEx or its designated broker may review the shipping documents tendered with the Shipment. If FedEx determines that the duties and taxes were properly assessed, the Sender agrees to pay the duties and taxes or the Sender undertakes that the Recipient pays, as applicable.
14.4 In the event FedEx advances duties, taxes or other fees, on behalf of the payer, the payer will be assessed an ancillary clearance service fee based on a flat rate or a percentage of the total amount advanced. This ancillary clearance service fee will vary depending upon the destination country. For more information on the ancillary clearance service fee charged, see https://www.fedex.com/en-gn/ancillary-clearance-service.html
14.5 If the Sender fails to designate a payer on the (Air) Waybill, duties and taxes will automatically be billed to the Recipient where allowed. “Bill Sender Duties and Taxes” and “Bill Third Party Duties and Taxes” are options available only for deliveries to specified locations, contact FedEx customer service for further details.
14.6 REGARDLESS OF ANY PAYMENT INSTRUCTIONS TO THE CONTRARY, THE SENDER IS ULTIMATELY RESPONSIBLE FOR PAYMENT OF DUTIES AND TAXES AND ALL FEES AND SURCHARGES RELATED TO OUR ADVANCEMENT OF DUTIES AND TAXES IF PAYMENT IS NOT RECEIVED. If a Recipient or a third party from whom reimbursement confirmation is required refuses to pay the duties and taxes upon request, we may contact the Sender, for the same. If the Sender refuses to make satisfactory arrangements to reimburse FedEx, the Shipment may be returned to the Sender (in which case, Sender will be responsible both for original and return charges), or placed into a general order warehouse or a customs-bonded warehouse, or considered undeliverable. If Transportation Charges for a Shipment are billed to a credit card, FedEx reserves the right to also settle uncollected duties and taxes charges associated with that Shipment to the credit card account.
14.7 Subject to the options available at specified locations, if FedEx cannot obtain satisfactory confirmation of arrangements to reimburse it for amounts to be advanced for duties and taxes, a Shipment might be delayed. Such delays, or any other failure to comply with these Conditions, constitute liabilities not assumed and not service failures. Accordingly, they are not covered by the Money Back Guarantee. (See section 18: Money-Back Guarantee and section 20: Liabilities Not Assumed.)
14.8 Payment for duties and taxes will be made by one of the following means at the sole discretion of FedEx: credit card, debit or deferment account. FedEx does not accept prepayment of duties and taxes at the time of Shipment. FedEx does not accept cash or Cheque as payment method. All payments to FedEx must be made via bank transfer or any other electronic payment as otherwise agreed.
14.9 We assume no responsibility for Shipments abandoned in customs, and such Shipments may be considered undeliverable.
15.1 FedEx reserves the right to route a Shipment in any way it deems appropriate. There are no stoppages on route, which are agreed upon at the time of tender of the Shipment. Some Shipments may be consolidated or forwarded by FedEx for transportation on third party vehicle, third party air carriers, or on either a charter or an interline basis as FedEx may determine in its sole discretion. FedEx assumes no obligation to reroute any Shipment to a third country or carry the Shipment by any specified aircraft or other vehicle, or over any particular route or to make connection at any point according to any schedules. FedEx may, without notice, substitute an alternate carrier, aircraft or vehicle, deviate from the route or routes, or cause the Shipment to be transported by motor vehicle. The Sender agrees to FedEx right to divert any Shipment (including use of other carriers) in order to facilitate its delivery.
15.2 FedEx may deliver to the Recipient at the address mentioned on the (Air) Waybill, or to someone other than the person or entity named on the (Air) Waybill having apparent authority to accept the Shipment in the name and on behalf of the Recipient. Shipment addresses should always include the complete address of the Recipient and its telephone or fax number. The Shipper recognizes and explicitly accepts that in certain destination countries, the delivery may be made to a third party or to a letterbox or any other place accessible to the Recipient. (Post office box addresses may be used for certain international locations but must include a valid telephone, fax or telex number on the (Air) Waybill. FedEx cannot deliver to U.S. military post office box addresses such as APO and FPO).
15.3 FedEx shall not be liable in any circumstances for any claim, which relates to seizure or detention of goods in the course of transit by Customs or other government authorities.
15.4 Shipments to hotels, hospitals, government offices or installations, university campuses or other facilities which have a mail room or central receiving area may be delivered to the mail room or central receiving area, unless otherwise authorized and approved by FedEx prior to shipping.
15.5 Dangerous goods may not be rerouted to an address other than the original intended address of the Recipient provided by the Sender. (Note: Shipments may be made available as hold for pickup or be returned to the Sender.)
15.6 Any requested change to an address that is not a reroute or an address correction is a new Shipment, and new Transportation Charges will apply.
15.7 Saturday delivery, if available, will be subject to a special handling fee in those countries where Saturday is not a regular Business Day.
15.8 At its sole discretion, FedEx may refuse to pick up or deliver a Shipment, or use alternative pickup or delivery arrangements, to maintain the safety of its employees and in cases in which FedEx believes that its services may be used in violation of any applicable laws, regulations or rules.
15.9A Delivery Instructions from Shipper
FedEx offers one or more Delivery Signature Option which may be selected by the Shipper at the time of completing the (Air) Waybill. Delivery Signature Options are not available for all Shipments and are subject to geographical and other limitations and can be amended by FedEx from time to time without prior notice. Delivery Signature Option availability and conditions can be consulted at fedex.com.
The Shipper and Recipient each acknowledge that the Delivery Signature Options selected by the Shipper may relate, but are not limited, to: (i) release of a Shipment without a signature for delivery; (ii) delivery to a neighbor or doorman/building manager or similar; (iii) release of a B2C Shipment only to a legal adult at the delivery address; (iv) or any combination of the foregoing instructions. Selection of a Delivery Signature Option by the Shipper will take precedence to any additional delivery instructions received from the Recipient. The Shipper’s and Recipient’s attention is drawn to Section 20.4e of these Conditions of Carriage.
Additional surcharges may be levied in respect of Delivery Signature Options. The Shipper’s and Recipient’s attention is drawn to Section 23 of these Conditions of Carriage.
In the event a Delivery Signature Option is not selected FedEx will follow its standard delivery procedures.
15.9B Delivery Instructions from Recipient
At selected locations, B2C Shipments may be delivered in accordance with additional instructions received from the Recipient. The Shipper expressly acknowledges and agrees that THOSE INSTRUCTIONS CAN ALTER THE ORIGINALLY AGREED DELIVERY INSTRUCTIONS AND/OR DELIVERY COMMITMENT TIME. The Shipper and the Recipient each acknowledge and agree that the instructions from the Recipient may relate but are not limited, to: (i) postponing the delivery time; (ii) delivering to a neighbor; (iii) delivering to another address and/or another person, provided such other address is within the same country as stated on the (Air) Waybill; (iv) providing instructions where to leave the B2C Shipment without obtaining a signature for delivery; (v) leaving the B2C Shipment at a pick-up point (e.g. a local store); or (iv) any combinations of the foregoing instructions. The parties agree that temporary holding of the B2C Shipment by FedEx pursuant to the Recipient’s instructions, e.g. to postpone the delivery, shall be considered part of the contract of carriage.
The available delivery options for B2C Shipments are subject to time, geographical and other limitations and can be amended from time to time by FedEx without prior notice. Delivery option availabilities and conditions can be consulted at www.fedex.com. The Money Back Guarantee (see Section 18) is not applicable to B2C Shipments for which the Recipient has provided additional delivery instructions in accordance with this provision.
FedEx shall only accept additional delivery instructions for B2C Shipments. HOWEVER, SHOULD A RECIPIENT PROVIDE ADDITIONAL DELIVERY INSTRUCTIONS FOR OTHER THAN B2C SHIPMENTS, THEN THE SHIPPER AND THE RECIPIENT EACH ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE PROVISIONS.
16.1 Business Deliveries. FedEx will re-attempt delivery either automatically or upon request if: (1) no one at the Consignee address or a neighboring address is available to sign for the package and there is no signature release on file; (2) the shipper has selected a FedEx Delivery Signature Option and no eligible Consignee is available to sign for the package; or (3) FedEx, at its sole discretion, determines the package may not be released. If the Business Delivery has not been delivered after three (3) attempted deliveries or after being held for five (5) Business Days from the date of first delivery attempt and, where applicable, has cleared customs in the destination country, it will be considered undeliverable (see Section 17: Undeliverable Shipments).
16.2 Residential Deliveries and B2C Shipments. If a Residential Delivery or a B2C Shipment cannot be delivered on the initial attempt, FedEx may, at its sole discretion, either re-attempt delivery, hold the shipment until receiving further delivery instructions from the Consignee, or deliver to a location to be determined by FedEx. If a Residential Delivery or a B2C Shipment cannot be delivered through a re-attempt(s), or the Consignee does not provide further delivery instructions, or FedEx cannot facilitate delivery to another location to be determined by FedEx, the shipment may be considered undeliverable (see Section 17: Undeliverable Shipments).
17.1 An undeliverable Shipment is one that cannot be delivered for reasons that include, but are not limited to, any of the following: (i) the Recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) the Shipment was addressed to an area not served by FedEx, (iii) the Recipient's place of business is closed (iv) delivery is impossible because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the Shipment on the initial delivery attempt or reattempts, (v) the Shipment is unable to clear customs, (vi) the Shipment would likely cause damage or delay to other Shipments or property, or injury to persons, (vii) the Shipment contains prohibited items, (viii) the Recipient is unable or refuses to pay for a Bill Recipient Shipment, (ix) the Shipment was improperly packaged or (x) the Shipment’s contents or packaging are damaged to the extent that re-wrapping is not possible.
17.2 If a Shipment is undeliverable for any reason, FedEx may attempt to notify the Sender to arrange for the return of the Shipment, without prejudice to any local regulatory constraints. If the Sender cannot be contacted within five (5) Business Days or fails to give instructions within a reasonable period of time as determined by FedEx, FedEx at its sole discretion, may return the Shipment to the Sender; or place the Shipment in a general order warehouse or customs-bonded warehouse or dispose of the Shipment. If a Shipment cannot be delivered, cleared through customs or returned, the Shipment may be transferred or disposed of by FedEx at its sole discretion. The Sender will be liable for any and all costs, Charges and fees incurred in returning, storing or disposing of an undeliverable Shipment, unless the Shipment was undeliverable due to the fault of FedEx.
17.3 Shipments that cannot be returned due to local regulatory constraints will either be placed in a general order warehouse or a customs-bonded warehouse or disposed of at FedEx sole discretion and at any location. The Sender agrees to pay any costs incurred by FedEx in such placement or disposal.
17.4 Return Charges will be assessed to the Sender together with the original Charges, unless the Shipment was undeliverable due to the fault of FedEx. Also included will be any other Charges incurred by FedEx including but not limited to duties, taxes and storage fees, if applicable. For returned Shipments containing dangerous goods, the Sender must supply a completed return (Air) Waybill and all other required documents.
18.1 FedEx offers a Money Back Guarantee for its services. This guarantee can be suspended, modified or revoked at our sole discretion without prior notice to you. The Money Back Guarantee applies to shipments tendered using the following services or service options (if and where available): FedEx International First, FedEx International Priority, FedEx International Priority Freight, FedEx International Priority Plus, FedEx International Priority Express, FedEx International Economy, FedEx International Economy Freight, FedEx International Priority DirectDistribution, FedEx Standard Overnight, FedEx 1Day Freight, FedEx Priority Overnight, FedEx International Economy DirectDistribution, FedEx International DirectDistribution Freight, FedEx Express Saver, FedEx International Connect Plus. This Money-back guarantee is your exclusive remedy in the event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If the moneyback guarantee is suspended, there is no remedy or recovery of charges for a service failure. Delivery Commitments can be suspended, modified or revoked at our sole discretion without prior notice to you. There are no delivery commitments for shipments on which the money-back guarantee is suspended.
FedEx will upon request either refund or at its option (to be exercised in FedEx sole discretion) credit to the applicable invoice the Transportation Charges incurred by the Sender if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time ("Service Failure"). However, the Money Back Guarantee policy will only apply once a delivery commitment has been accepted by FedEx after pick up of the Shipment. For additional information, go to fedex.com/en-us/service-guide/money-back-guarantee.html.
This money-back guarantee, if available (customers should check with FedEx for details), can be suspended, modified or revoked by FedEx at its sole discretion without notice to either the Sender or Recipient.
In order to qualify for a refund or credit the following limitations apply:
a. Where Customs or other regulatory clearances are delayed due to inspection or sampling requirements, or due to Sender's errors or omissions in documentation or the processing of a Package is delayed due to FedEx compliance with aviation or other security requirements, the Delivery Commitment Time is modified by adding one Business Day for each day (or part thereof) that such clearances are delayed;
b. For invoiced Shipments and for Shipments sent using an automated shipping device, FedEx must receive notification in writing of a Service Failure within 15 days from the invoice date. The Sender must furnish with the proof of its payment the invoice number to which the payment applies. If an invoice is not paid in full, the reason for each unpaid charge must be noted with its (Air) Waybill or Package tracking number;
c. For Shipments not invoiced by FedEx (whether paid by cash, check, money order, credit card or otherwise) the Sender must notify FedEx in writing of a Service Failure within 15 days after the date of Shipment;
d. Notification must include the FedEx Account Number, if any, the (Air) Waybill or Package tracking number, the date of shipment and complete and accurate Recipient information;
e. A Service Failure will not be deemed to have occurred if within 30 days after FedEx is notified, it furnishes proof either of timely delivery consisting of the date and time of delivery and name of the person who signed for the Shipment, or service exception information reflecting that the failure to timely deliver resulted from any term permitting extension of time for delivery herein or circumstances described under Section 20: LIABILITIES NOT ASSUMED;
f. Only one refund or credit is permitted per Package. If a Service Failure occurs for any Package within a multiple package Shipment, a refund or credit will be given only for the proportion of the Transportation Charges applicable to that Package;
g. A refund or credit will be given only if complete and accurate Recipient information was provided at the time of shipment. Complete Recipient information must be provided on either the (Air) Waybill or through an automated shipping device;
h. A refund or credit will not be given to Shipments delayed due to incorrect or incomplete addresses or to the unavailability or refusal of a person to accept delivery, whether or not the Package is returned to the Sender, or sign for the Package or by reason of any term permitting extension of time for delivery herein or causes described under Section 20: LIABILITIES NOT ASSUMED;
i. This Money Back Guarantee applies only to Transportation Charges and does not apply to duties, taxes or declared value charges or any other Charges and/or loss or damage suffered by either the Sender or the Recipient;
j. A refund or credit will not be given to customers using automated shipping devices if incorrect Package tracking numbers are applied to the subject Package or Shipment;
k. A Service Failure will not be deemed to have occurred if a "bill to" FedEx Account Number was provided at the time of shipment that was not in good credit standing and the Package was held until alternate payment arrangements were secured. For purposes of this provision, "in good credit standing" shall mean that (1) payment on the FedEx Account is current, (2) the FedEx Account is not in "cash only" status, and (3) for commercial or business FedEx Accounts, the balance does not exceed the credit limit established by FedEx;
l. This Money Back Guarantee does not apply to undeliverable or returned Shipments or any Shipment containing dangerous goods or dry ice;
m. This Money Back Guarantee does not apply to delays in delivery caused by adherence to FedEx policies regarding the payment of duties and taxes prior to customs clearance or at delivery;
n. Credits for Transportation Charges will be applied to the payer’s account only and refunds will be made payable to the payer only;
o. A credit or refund under this Money Back Guarantee will be applied only against the Transportation Charges for the Shipment giving rise to the credit;
p. An exact Delivery Commitment Time can be obtained only by contacting Customer Service and supplying the following information:
1. Commodity being shipped;
2. Date of the shipment;
3. Exact destination;
4. Weight of the Shipment;
5. Value of the Shipment;
Any transit time published in the FedEx Service Guide or elsewhere or quoted by Customer Service without the above five required facts, is only an estimate and is not a stated Delivery Commitment Time. FedEx records regarding quoted delivery times will constitute conclusive proof of any such quotes;
q. This Money Back Guarantee for Shipments destined for our extended service areas applies only to the portion of the transportation provided directly by FedEx;
r. Holidays at the pick up location and/or at the destination location will affect FedEx transit times. Deliveries normally scheduled to be made on the day of holiday observance will be rescheduled for delivery on the next Business Day. The Delivery Commitment Time will be extended for a period equal to the length of the holiday;
s. This Money Back Guarantee does not apply to all Shipments, in particular B2C Shipments, in respect of which the Recipient has provided FedEx with specific delivery instructions in accordance with section 15.9.
18.2 If the Sender chooses to leave a Shipment at either a FedEx Authorised Ship Centre or a FedEx Drop Box, the Delivery Commitment Time will commence when the Shipment is collected by FedEx from the FedEx Authorised Ship Centre or FedEx Drop Box as applicable. Details of the applicable cut off times in force from time to time can be found at the FedEx Authorised Ship Centre or FedEx Drop Box as applicable.
19.1 Unless the Sender enters a higher Declared Value for Carriage on the (Air) Waybill and pays the required fee, the liability of FedEx is limited to the higher of a) the amount provided by the applicable international treaty or local law; or b) 22 Special Drawing Rights (SDR) per kilogram; or c) US$ 100 per Shipment. For FedEx Economy, FedEx Priority Overnight, FedEx 1Day Freight and FedEx Standard Overnight Shipments within the United Arab Emirates, the liability of FedEx is limited to the higher of a) the amount provided by the applicable local law; or b) € 10 per kilogram; or c) US$ 100 per Shipment, unless the Sender enters a higher Declared Value for Carriage on the (Air) Waybill and pays the required fee. For FedEx Regional Economy and FedEx Regional Economy Freight, the liability of FedEx shall be limited to 8.33 Special Drawing Rights (SDR) per kilogram subject to a maximum limit of €100 per shipment.
19.2 FedEx does not provide cargo liability or all-risk insurance but the Sender may pay an additional charge for Declared Value for Carriage above the limits referred to in Section 19.1 above. The Sender should refer to the FedEx rate sheets in effect at the time of shipment or call FedEx for an explanation of the additional charge. The Declared Value for Carriage of any Package represents FedEx maximum liability in connection with a shipment of that Package, including but not limited to, any loss, damage, delay, misdelivery, any failure to provide information, or misdelivery of information relating to the Shipment. Exposure to and risk of any loss in excess of the Declared Value for Carriage is assumed by the Sender. Customers are advised to contact their insurance agent or broker for insurance coverage. EVEN IF A HIGHER VALUE FOR CARRIAGE IS DECLARED, THE LIABILITY OF FEDEX FOR LOSS OF OR DAMAGE TO THE CONTENTS OF A SHIPMENT WILL NOT BE MORE THAN THE ACTUAL VALUE OF THE CONTENTS OF THE SHIPMENT AND FEDEX SHALL BE ENTITLED TO REQUIRE INDEPENDENT PROOF OF THE VALUE OF THE CONTENTS OF A SHIPMENT FOR WHICH A CLAIM IS MADE.
19.3 The maximum Declared Value for Customs and Carriage is limited and may vary per location. If applicable, the Declared Value for Carriage cannot exceed the Declared Value for Customs. For the contents of a FedEx Envelope or a FedEx Pak, regardless of destination, the maximum declared value for customs is US$500 and the maximum declared value for carriage is US$100 or US$9.07 per pound, whichever is greater. Goods with a value (actual or declared) exceeding US$500 should not be shipped in a FedEx Envelope or FedEx Pak. Unless otherwise specified by FedEx, the maximum Declared Value for Carriage is US$50,000 per Shipment except for FedEx International Priority Freight, FedEx International Economy Freight and FedEx Regional Economy Freight which have a maximum Declared Value for Carriage limit of US$100,000 per Shipment to most destinations. The Sender should refer to the FedEx rate sheets in effect at the time of shipment or call FedEx for an explanation of the declared value limits.
19.4 Shipments containing the following items of extraordinary value are limited to a maximum Declared Value for Carriage of USD 1,000 per Shipment or US$ 9.07 per pound, whichever is greater. Import of any of these items may be prohibited by individual countries and a lower Declared Value for Carriage limit for a country, if any, will control this stated limitation for such items:
a. Artwork, including any work created or developed by the application of skill, taste or creative talent for sale, display or collection. This includes without limitation, items (and their parts) such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statues, sculptures, collector’s items, customized or personalized musical instruments or similar items;
b. Antiques or collectable items, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include but are not limited to, furniture, tableware, porcelains, ceramics and glassware. Collectable items may be contemporaneous or relating to a past era;
c. Film, photographic images (including photographic negatives), photographic chromes and photographic slides;
d. Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain;
e. Glassware, including but not limited to signs, mirrors, ceramics, porcelains, china, crystal glass, framed glass and any other commodity with similarly fragile qualities;
f. Plasma screens;
g. Jewelry, including but not limited to, costume jewelry, watches and their parts, mount gems or stones (precious or semiprecious, cut or uncut), industrial diamonds and jewelry made of precious metal;
h. Precious metals, including but not limited to, gold and silver, silver bullion or dust, precipitates or platinum (except as an integral part of electronic machinery);
i. Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts;
j. Stocks, bonds, cash letters or cash equivalents, including but not limited to food stamps, postage stamps (not collectible), Traveller's checks, lottery tickets, money orders, gift cards and gifts certificates, prepaid calling cards (excluding those that require a code for activation), bond coupons and bearer bonds;
k. Collector's items such as sports cards, souvenirs and memorabilia. (Collector’s coins and stamps may not be shipped. See the Prohibited Items section);
l. Guitars and other musical instruments that are more than 20 years old and customized or personalized musical instruments.
m. The Sender is responsible for accurately completing the (Air) Waybill or other shipping documents, including completion of the declared value section. FedEx cannot honour requests to change the declared value information on the (Air) Waybill after tender to FedEx.
19.5 When the Sender has not specified the Declared Value for Carriage of each Package on the (Air) Waybill but has specified a total declared value for all Packages, the declared value for each Package will be determined by dividing the total declared value by the number of Packages on the (Air) Waybill. In no event may the declared value of any Package in a Shipment exceed the declared value of the Shipment.
19.6 FedEx is not liable for any loss of, damage to, or delay, misdelivery or non-delivery of unacceptable Shipments, including but not limited to cash or currency (See Section 8: Prohibited Items).
19.7 Any declaration of a value in excess of the maximums allowed by FedEx is null and void. FedEx acceptance (whether inadvertent, intentional or otherwise) for carriage of any Shipment bearing a declared value in excess of the allowed maximums does not constitute a waiver of any provision of or limits within these Conditions as to such Shipment.
19.8 If the Declared Value for Carriage for a Shipment exceeds the authorised limits (see Sections 19.3 and 19.4), such value shall automatically be reduced to the authorized limits for such Shipment.
19.9 Regardless of the Declared Value for Carriage of a Package, FedEx liability for loss, damage, delay, misdelivery, non-delivery, misinformation, any failure to provide information, or misdelivery of information, will not exceed the Shipment’s repair cost, its depreciated value or its replacement cost, whichever is less.
20.1 FEDEX WILL NOT BE LIABLE, IN ANY EVENT, FOR ANY DAMAGES WHETHER DIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL IN EXCESS OF THE DECLARED VALUE (AS LIMITED BY SECTION 19) OR THE LIMITATION OF LIABILITY AS SET FORTH IN THE APPLICABLE INTERNATIONAL CONVENTION AS AMENDED OR, FOR SHIPMENTS FROM AND BETWEEN SPECIFIED LOCATIONS WITHIN ONE COUNTRY, BY THE APPLICABLE LOCAL LAW, WHICHEVER IS GREATER, WHETHER OR NOT FEDEX KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME OR PROFITS.
20.2 FEDEX WILL NOT BE LIABLE IN ANY EVENT FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF INCOME OR PROFITS.
20.3 FedEx shall not be liable for losses or delays in certain circumstances set forth in Section 20.4. Exposure to and risk of any such loss or delay is assumed by the Sender and the Sender should contact an insurance agent or broker if insurance cover is desired. FEDEX DOES NOT PROVIDE INSURANCE COVER.
20.4 FedEx will not be liable for, nor shall any adjustment, refund, or credit of any kind be made as a result of any loss, damage, delay, misdelivery or non-delivery or misinformation or failure to provide information including but not limited to any such loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information caused by or resulting from:
a. The act, default, or omission of the Sender, Recipient or any other party with an interest in the Shipment;
b. The nature of the Shipment or any defect, characteristic or inherent vice thereof;
c. The violation of any of the terms and conditions contained on the (Air) Waybill or these Conditions, tariff or other terms and conditions applicable to the Shipment including, but not limited to, the incorrect declaration of the cargo, the improper or insufficient packing, securing, marking or addressing of Shipments;
d. Any events beyond the control of FedEx including but not limited to perils of the air, public enemies, public authorities acting with apparent or actual authority, acts or omissions of Customs officials, riots, strikes, or other local disputes, civil commotion, hazards incident to a state of war or weather conditions, or national, international or local disruptions in air or ground transportation networks, criminal acts of any person(s) or entities including acts of terrorism, strikes or anticipated strikes (of any entity, including but not limited to other carriers, vendors or suppliers), natural disasters, disruption or failure of communication and information systems (including, but not limited to, FedEx systems), mechanical delay or conditions that present a danger to FedEx personnel;
e. The acts or omissions of any person other than FedEx, compliance with verbal or written delivery instructions from the Sender, Recipient or persons claiming to represent the Sender or Recipient;
f. The loss of or damage to articles packed and sealed in Packages by the Sender, provided that the seal is unbroken at the time of delivery and the Package retains its basic integrity;
g. Any delay in delivery or FedEx inability or failure to complete a delivery due to acts or omissions of Customs or other regulatory agencies
h. Delays in delivery caused by adherence to FedEx policies regarding the payment of duties and taxes;
i. The inability of FedEx to provide a copy of the delivery record or a copy of the signature obtained at delivery;
j. The erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film;
k. Damage in transit or in handling of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes and light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory environments or other inherently fragile items;
l. FedEx failure to honour "package orientation" graphics (e.g., "UP" arrows, "THIS END UP" markings);
m. The Sender’s failure to ship goods in packaging approved by FedEx prior to shipment, where such prior approval is recommended or required;
n. FedEx failure to notify the Sender of any delay, loss or damage or any inaccuracy in such notice;
o. Shipments released without obtaining a signature if a release delivery authorization signed by the Recipient is on file;
p. FedEx failure or inability to attempt to contact the Sender or Recipient concerning incomplete or inaccurate address, incorrect or incomplete documentation, non-payment of duties and taxes necessary to release a Shipment, or incomplete or incorrect custom’s broker’s address;
q. Loss of or damage to any Package for which FedEx has no record of receipt;
r. Shipment of scale models (including but not limited to, architectural models, doll houses, etc.);
s. Damage to briefcases, luggage, garment bags, aluminium cases, plastic cases, or other items whose outer finish might be damaged by adhesive labels, soiling or marking unless placed in an adequate, protective container for shipment;
t. Damage, delay or loss of any Shipment containing a prohibited item;
u. Damage arising from any failure by the Sender to pack the material shipped in a manner adequate to protect it from damage, adequacy being assessed in the reasonable determination of FedEx having regard to handling normally to be expected in the hands of a carrier such as FedEx;
v. The loss or any personal or financial information including but not limited to, social security numbers, dates of birth, drivers license numbers, credit or debit card numbers and financial account information;
w. The Sender’s failure to delete all Shipments entered into a FedEx self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a Package when the Shipment is not tendered to FedEx;
x. The use of an incomplete, inaccurate, or invalid FedEx Account Number or a failure to provide a valid FedEx Account Number in good credit standing in the billing instructions on shipping documentation;
y. The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture;
z. Damage to computers, or any components thereof, or any electronic equipment when shipped in any packaging other than:
a. The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition;
b. Packaging that is in accordance with the FedEx packaging guidelines available on fedex.com;
c. FedEx laptop packaging, for Shipments of laptop computers;
d. FedEx small electronic device packaging, for Shipments of cell phones, handheld computers, MP3 players and similar items;
e. Provision of packaging, advice, assistance or guidance on the appropriate packaging of Shipments by FedEx does not constitute acceptance of liability by FedEx unless such advice, assistance or guidance has been approved in writing by FedEx Packaging Design and Development and the writing expressly accepts liability in the event of a damaged Shipment;
f. Damages indicated by any shockwatch, tiltmeter or temperature instruments;
g. Failing to meet our Delivery Commitment Time for any Shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.);
h. Loss or damage to alcohol Shipments unless an approved packaging type is used or FedEx Packaging Design and Development has pre-approved such packaging prior to shipment;
i. Dangerous goods Shipments that the Sender did not properly declare, including proper documentation, markings, labels and packaging. FedEx will not pay a claim on undeclared or hidden dangerous goods and the FedEx Money Back Guarantee does not apply;
j. FedEx will not be liable for the failure to provide any services or service options where FedEx records do not reflect that the services or service options were selected by the Sender.
20.5 Except in case of intentional action of FedEx, the Sender shall be liable for any damage caused by the Shipment to FedEx or to a third party. The Sender shall guarantee and hold FedEx harmless of any claim of a third party, notably the Recipient, for any liability exceeding the liability assumed under these Conditions.
20.6 Any payment made by FedEx pursuant to a claim of the Sender or of a third party shall not be deemed to constitute an acceptance of liability.
Save as expressly set out herein FedEx makes no warranties, express or implied.
22.1 Claims for Damage, Delay or Shortage
All claims due to damage (visible or concealed), delay (including spoilage claims) or shortage must be notified to FedEx in writing within 21 calendar days after delivery of the Shipment, failing which no action for damages may be brought against FedEx (see also Section 18: MONEY BACK GUARANTEE for the time period to request a refund or credit of Transportation Charges due to a Service Failure). Receipt of the Shipment by the Recipient without written notice of damage on the delivery receipt is prima facie evidence that the Shipment was delivered in good condition. As a condition for FedEx considering any claim for damage the Recipient must make the contents, original shipping cartons and packaging available for inspection by FedEx.
FedEx reserves the right to inspect damaged Shipments on the customer’s premises as well as the right to retrieve the damaged Package for inspection at a FedEx facility.
All of the original shipping cartons, packing and contents must be made available for inspection by FedEx and retained until the claim is concluded.
22.2 Other claims (Loss, Non-delivery, Misdelivery...)
All other claims, including, but not limited to, claims for loss, non-delivery or misdelivery must be received by FedEx within nine months after the Package was tendered to FedEx.
22.3 Filing a Claim and Time Limitation
Within nine months after the Package was tendered to FedEx, it must be documented by sending all relevant information about it to FedEx. FedEx is not obligated to act on any claim until all Charges have been paid; the claim amount must not be deducted from those Charges. The right to damages against FedEx shall be extinguished unless a legal action is brought within two (2) years from the date of delivery (in case of damage) or the date the Shipment should have been delivered (in case of loss, non-delivery, misdelivery or delay in delivery).
The agreed date of delivery for purposes of calculating the deadline shall be the day following the date of the Shipment. Statutes of limitation providing for shorter statutory or contractually agreed provisions shall prevail over this provision.
Only one claim can be filed in connection with a Shipment. Acceptance of payment of a claim shall extinguish any right to recover further damages or to claim further compensation in connection with that Shipment.
FedEx reserves the right to assess fuel and other surcharges on Shipments without notice. The duration and amount will be determined at FedEx sole discretion. The Sender, by tendering his Shipment to FedEx, agrees to pay the surcharges in force at the later of the time of order or time of collection, such Charges to be determined by FedEx at its entire discretion. Details of current surcharges are available on fedex.com
Any failure by FedEx to enforce or apply a provision of these Conditions does not constitute a waiver of that provision and does not otherwise impair FedEx right to enforce such provision.
25.1 These Conditions shall not exclude any liability where the exclusion of that liability is prohibited by law.
25.2 Insofar as any provision contained or referred to in these Conditions may be contrary to any applicable international treaty, local law, government regulations, orders, or requirements, such provision shall be limited to the maximum extent permitted and, as limited, shall remain in effect as part of the agreement between FedEx and the Sender. The invalidity or unenforceability of any provision shall not affect any other part of these Conditions.
26.1 Terms such as ‘controller’, ‘personal data’, ‘data subject’ and ‘processing’ shall have the meaning ascribed to them in the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any applicable (local) data protection laws and regulations (collectively “Data Protection Law”).
26.2 FedEx and Sender acknowledge that they are both controllers in their own right with respect to the processing of any personal data (“Personal Data”) by or between parties under these Conditions.
26.3 In relation to the processing of any Personal Data under these Conditions, Sender represents to have complied with Data Protection Law, including but not limited to obtaining a legal ground in accordance with article 6 GDPR and providing the data subjects with the information in accordance with articles 12 – 14 GDPR including the information as contained in the FedEx Privacy Notice at fedex.com.
26.4 Sender indemnifies FedEx in respect of all costs, claims, damages and expenses suffered or incurred by FedEx in connection with Sender's failure to comply with this Section 26.
26.5 Any transfer of Personal Data from Sender to FedEx, or vice versa, from the European Economic Area (hereinafter: EEA) or Switzerland to a country outside of the EEA or Switzerland is subject to the standard contractual clauses controller-to-controller (Decision 2004/915/EC, hereinafter: SCC-CCs) as meant in article 46(2)(c) GDPR, which can be found here: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en. For this purpose, the SCC-CCs are fully incorporated into these Conditions by reference. By accepting these Conditions, parties (a) are deemed to have signed the SCC-CCs (b) agree to the full content of the SCC-CCs and (c) shall comply with the conditions therein. Under the SCC-CCs, FedEx as controller will act as data exporter, also on behalf of its affiliates, and Sender as controller will act as data importer, or vice versa where applicable. The foregoing is without prejudice to the right of FedEx to solely decide to use another appropriate transfer mechanism in accordance with Data Protection Law. The Personal Data transferred may include individual senders’ and recipients’ contact details, such as names and addresses, necessary to enable the efficient provisioning of FedEx' services, such as the delivery of packages and enabling track and trace functionalities, as further or otherwise set out in the Agreement and in accordance with Annex B of the SCC-CCs.
26.6 If the Court of Justice of the European Union, local supervisory authority or similar governmental authority determines that these Conditions and/or the SCCs-CCs shall not or no longer be a lawful method to facilitate transfers of Personal Data outside of the EEA or Switzerland, parties shall negotiate in good faith an alternative method to facilitate such transfers in a lawful manner.
In addition to the FedEx Express Terms and Conditions applicable to FedEx Express international services and service options, the following terms apply to the FedEx International Connect Plus (“FICP”) service. In the event of a conflict between the FedEx Express Terms and Conditions and these FICP terms, the FICP terms take precedence.
A. Shipper acknowledges and agrees that the FedEx International Connect Plus service is exclusively for the transportation and delivery of international e-commerce shipments of goods purchased by/for the recipient consumer through Shipper’s website or other e-commerce channels or online marketplaces. Any shipment tendered to FedEx pursuant to the FICP service must originate from the Shipper’s designated address(es) and be destined for a recipient consumer in one of the approved destination countries/territories as provided herein. FedEx reserves the right to verify that Shipper’s shipments are destined for consumers and reserves the right to terminate Shipper’s participation in the FICP service, without notice, in the event of breach of this or any other requirement set forth herein.
B. The Money-Back Guarantee Policy does not apply to shipments tendered under the FICP service, and notwithstanding any provision to the contrary, Shipper is not entitled to request Money-Back Guarantee for FICP shipments.
C. Where available, FedEx reserves the right to auto-redirect to hold (ARTH) any shipment to a location determined by FedEx (e.g., a retail pickup point location or locker alliance). In some destinations, ARTH will be made prior to any delivery attempt. When ARTH is utilized, the recipient will be made aware of the pickup location and other pickup information through a door tag or automated notice sent to his/her mobile device or email address. FedEx reserves the right to release packages at residential delivery locations. Where not prohibited by applicable law, Shipper shall provide FedEx with contact information (email address and mobile number) for recipient consumer in order to provide the recipient consumer the option to use FedEx Delivery Manager® to manage the delivery of the shipment.
D. FICP is only available to select countries and territories. See fedex.com/en-us/shipping/international/ecommerce-connect-plus.html for more information.
E. In addition to the prohibited items set forth above, Shipper is prohibited from tendering to FedEx perishable goods; merchandise for commercial, government, or military use; items intended for resale; or bulk orders (e.g., business-to-business shipments) through the FICP service (each an “International Connect Plus Prohibited Item”).