Printable Version Billing / Invoice FAQ's

Top Three Questions

How can I request a copy of my invoice / AWB / credit note?
  • Please contact Customer Service on 08456 07 08 09 or submit your request here 
I would like to send a package, can you arrange to have it picked-up?
  • Please contact Customer Service on 08456 07 08 09
What payment methods do FedEx Express accept?
  • You can pay your FedEx Express invoice with the Giro Slip attached to the invoice, at your own Bank or at a branch of the National Westminster Bank.
  • You can pay by credit card at the time of pick-up.
  • You can pay by credit card, linked to your FedEx Express account number.
  • You can call Customer Service on 08456 07 08 09 upon receipt of your invoice to pay by credit card.
  • You can pay by BACS transfer:

    Account No: 35477018
    Sort Code: 30-16-35
    Account Name: Federal Express Europe Inc
    Bank: BANK OF AMERICA

                              





It is important to remember to submit a Remittance Advice with your payment, please send these to:

Email:  cashintl@fedex.com
Fax:  02476 835850

     



 

  • You can send a cheque or Postal Order made payable to "Federal Express Europe INC." accompanied with your Remittance Advice to:

          FedEx Express

          Customer Financial Services

          Sutherland House

          Matlock Road

          Coventry

          CV1 4JQ


Please note: We currently cannot process payments online, so please choose from one of the options above. 

FedEx Express Payment Terms: 

  • Transportation Charges: 15 Days
  • Duty and Tax Charges are payable immediately upon receipt of invoice

General Questions

The package arrived damaged / late and I wish to file a claim. What should I do?
  • Please contact Customer Service on 08456 07 08 09 or submit your request here 
  • Note: A claim must be submitted within 21 days after the ship date if your shipment is damaged and within 45 days if your shipment is lost.
How do I receive a refund or adjustment to my invoice?
  • Please contact Customer Service on 08456 07 08 09 or submit your request here 

 

How can I open an account with FedEx?
  • At the time of pick-up, you can contact Customer Service on 08456 07 08 09 and an account will be created for you in accordance with FedEx Credit Policy.
  • Or a fax or letter can be sent to:
    • FedEx
      Credit & Collections Department
      Sutherland House
      Matlock Road
      Coventry
      CV1 4JQ
    • Fax: 02476 702737
How do I fill in my International Air Waybill?
  • Visit www.fedex.com/gb/shippingguide or follow the information in the FedEx Service Guide. Alternatively you can contact Customer Service on 08456 07 08 09
Why do I receive 2 invoices for the same shipment?
  • On a FedEx International Air Waybill you have 2 billing options. One option for the Transportation (Freight) charges, one option for the Duty and Tax charges – these charges are always billed on a separate invoice.

 

Transportation Charges: On this invoice FedEx charges you the transportation costs to send a shipment.

Duty and Tax Invoice: This invoice represents the import charges levied by the local Customs Authorities in the destination Country.

 

  • For further clarification please contact Customer Service on 08456 07 08 09, submit your request here or write/fax to:

 

          FedEx

          Customer Financial Services

          Sutherland House

          Matlock Road

          Coventry

          CV1 4JQ

          Fax: 02476 702739

 

Can I get the price / rate for a shipment I would like to send?
  • Yes, please contact Customer Service on 08456 07 08 09 or if you would prefer to speak to a Sales person please contact our Inside Sales Department on 08456 01 60 60.
Can I get the price / rate for a shipment I have sent but not invoiced yet?
  • Please contact Customer Service on 08456 07 08 09
Can my invoice be sent to an additional address?
  • Yes, this is possible, please contact Customer Service on 08456 07 08 09 or email your details to ukdatabase@fedex.com
What is a dimensional weight and how do you calculate this?
  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, then this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    The calculation is based on the length , height and width of your package.

    Dim weight in Kilos =   

    
Length X width X height ( in CM )
    
-----------------------------
    
6000
    Dim weight in Pounds =     

    
Length X width X height( in inches )
    
----------------------------
    
166
  • On packages smaller than 30cm x 30cm x 30cm (12in x 12in x 12in ), no dimensional weight will be calculated.
How is the fuel surcharge calculated?
  • The fuel surcharge is not a fixed charge, but rated on a monthly basis and can be checked here.
How is the Duty/Tax calculated?
  • To get the exact calculation or information on Duty and Tax charges you should contact Customer Service on 08456 07 08 09 or submit your request here 
The Duty/Tax charge is incorrect. How do I dispute these charges?
  • If your C88/Supplementary Declaration document is incorrect please send the invoice with all supporting documents to the address below:
  • FedEx
    Customer Financial Services
    Sutherland House
    Matlock Road
    Coventry
    CV1 4JQ
Can I have a statement of my account?
  • Please contact Customer Services on 08456 07 08 09 or submit your request here 
What is the postal/email address for the invoicing department?
  • Email: invhelp@fedex.com
  • Post:
    FedEx
    Customer Financial Services
    Sutherland House
    Matlock Road
    Coventry
    CV1 4JQ

Alternatively you can register your enquiry here.  

I received an invoice, but it does not show my discount?
Please contact Customer Service on 08456 07 08 09 or submit your enquiry here.