Printable Version UK announces its FedEx Express Courier of the Year

FedEx Express customers across the UK have recently voted Taj Nagra of Willenhall, West Midlands as their Courier of the Year. 

FedEx Express customers were asked to nominate and rate their couriers, on a scale from 1-10, on their politeness, presentation and helpfulness. They were also invited to make additional comments on specific matters of service and performance, especially concerning couriers who not only provided a consistently reliable service throughout the year but were also always ready to do that little bit extra to solve a particular problem or to do something that really helped them out.

In announcing the winner William Martin, Managing Director, UK FedEx Express Operations said that Taj Nagra was a highly deserving winner of the UK Courier of the Year Award and an excellent ambassador for FedEx Express, showing personal dedication to providing customers with outstanding service. Taj received many impressive comments from his customers.  He was especially highly rated for his professionalism, politeness, his cheery smile and for always going that extra mile to help customers with any questions or queries directed his way.

Taj Nagra has worked for FedEx Express since August, 2006 and currently serves the West Bromwich, Smethick and Oldbury areas. On accepting his award he said that he was lost for words, and overwhelmed with the response from his customers.  He could not believe that he had won the National competition and thanked everyone who named him the UK Courier of the Year.  

The ability of our couriers to make, develop and handle efficient, friendly and personal face-to-face relations with individual customers and to go “above and beyond “ the normal call of duty is a key factor behind our internationally recognised high standards of staff training and development. It is also a reason why many FedEx Express managers including those in top management positions started their careers learning invaluable skills and information in front-line jobs like couriering. 

Our annual Courier of the Year Award plays a very important part in our commitment to providing the best possible service, so we therefore thank all those customers who participated in the latest voting program.