Help Menu

• Click the Help menu at the top of each page to access the following tools:
• Help with this page – Includes FAQs, specific instructions and additional information for the sections and processes you see on the screen.
• Online Technical Support –Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent or Submit a Question.
• Interactive Help Guide –Offers a demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide and “What’s New” information.

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Frequently Asked Questions

1. What is a Group?
2. How do I create a Group?
3. How do I ship to a Group?
4. How do I update a Group?
5. How do I delete a Group?

Groups

• You can create Groups of up to 10 recipients.
• In order to ensure that all shipments comply with destination requirements, all members in a Group must be in the same country.
  • Destination requirements include weight and declared value limitations as well as international documentation requirements.
• If you have imported addresses from another application, you may have imported recipients with incomplete information.
  • These recipients do not appear in your Address Book list on the Create New Group screen.
  • To make these recipients eligible for Group membership, you must complete all required information for these recipients in your Address Book.
• If you do not get a label for one of your Group members, the Group member does not qualify for a service or special service selected.
  • You will receive an error message advising you of the reason that this label could not be created.
  • This screen can be printed and used as a reference for creating another shipping label for this recipient.
• It is important to verify that the number of labels printed matches the number of shipments you plan to send.
  • Additionally, please make sure that the appropriate label is attached to each package.
• Group shipping is not available for FedEx® Express Freight Services shipments.

Create a New Group

Manage Groups

• Select Manage Groups from the Groups tab on the Address Book screen to search, edit, delete, check addresses and ship to Groups.

Search Groups

• Enter the search criteria in the Search text box and select the field to search from the drop-down menu. Groups that match your search criteria will display in the table.

Select Groups to Display

• Select the number of addresses to display from the Per Page drop-down menu.
• Click All or a letter of the alphabet from the View Options section.

Sort Groups

• Click a column header to sort the table by ascending or descending order in that column.

Edit a Group

• Select the specific Group and click Edit.
• Edit the Group information on the Edit Group screen.
• You can review Create or Edit Group for more information.

Delete a Group

• Select the Group, and click Delete.
• If required, click Yes to confirm the deletion.

Check Addresses in a Group

• Select the Group and click Check Address.
• Please refer to FedEx® Address Checker Results for more information on how to use the results.
• Please see Customize to customize the FedEx Address Checker.
• Please review FedEx Address Checker for more information about FedEx Address Checker.

Ship to a Group

1. To start, please use one of the following options:
   • Select the Group from the Manage Groups screen, and click Ship.
   • Select Create a Shipment from the Prepare Shipment tab.
   • In the To section, select Ship to Group from the Contact ID drop-down menu.
   • Select the Group for your shipment.
2. Complete the required information on the Create a Shipment screen to print shipping labels for each recipient in the Group.
   • All shipment information must be the same for all recipients in the Group. This includes service type, package type, weight, declared value and all other applicable fields.
   • If you use the E-Mail Notifications or FedEx InSight® options, the information you enter for these options will apply to all packages.
   • For international shipments, all customs information must be the same for all packages.
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