Please check if weight and service correspond with the information on your awb
Contact our Customer Service department on 32 46 44 43
Or send an email to invhelp@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
At time of pick-up, you can contact our Customer Service department at our toll free number 80 333 999 and an account will be created for you immediately.
An email/ fax/ letter can be send to our Revenue services at the following
o email address:invhelp@fedex.com
o Fax: 32 46 44 38
o Address information:
FedEx Express
Invoice adjustment department
Kystvejen 28-30
2770 Kastrup
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send or receive a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Danish customs (or other customs) to have your shipment declared.
If this is not the case you can contact our Revenue services at 32 46 44 43 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 32 46 44 38
Email: invhelp@fedex.com
Address information :
FedEx
Invoice Adjustement department
Kystvejen 28-30
2770 Kastrup
You can contact our Customer Service department if you already have your shipping details at our toll free number 80 333 999
You can contact our Telesales Department at 32 46 44 44. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit. Can I get the price / rate for a shipment I have send but not invoiced yet?
You can contact the Revenue services at 32 46 44 43
Yes, this is possible, you should contact our Revenue Services to communicate the needed details.
You can call the general number 32 46 44 43 or send an email to invhelp@fedex.com
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
------------------------
6000
Dim weight in Pounds = Length X width X height ( in inches )
-----------------------
166
On packages smaller than 30 cm X 30 cm X 30 cm ( 12 in X 12 in X 12 in ), no dimensional weight will be calculated.
If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Danish customs.
You can pay your FedEx invoice via Bankgiro, details attached to your invoice.
You can pay by bank transfer. Bank details are stated on the invoice.
You can send a check to:
FedEx
Kystvejen 28-30
2770 Kastrup
You can pay by credit card at time of pick-up. Please check your “expiry date”, as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call our Collection services at 32 46 44 43
You can also fax your request at 32 46 44 38 or send an email to invhelp@fedex.com
