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Printable Version Billing / Invoice FAQ's
Top Three Questions
- How can I request a copy of my invoice / awb / credit note?
- Please contact our Revenue Service department at 01803 123 800*
- Or send an email to onlinerekla@fedex.com and mention invoice and/or awb number.
* 9 cents per minute from a German landline. Mobile rates may vary.
- I would like to send a package, can you arrange to have it picked-up?
- Please contact our Customer Service department.
- I received an invoice, but it does not show my discount?
- Please check if weight and service correspond with the information on your awb
- Please note that our Economy service and 10 kg/25 kg Boxes are not subject to any discount.
- Contact our Revenue Operations department at 01803 123 800*
- Or send an email to onlinerekla@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
* 9 cents per minute from a German landline. Mobile rates may vary.
General Questions
- The package arrived damaged / late and I wish to file a claim. How/what should I do?
- You need to send a written document ( fax / email / letter) and send it to Customer Service
- Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.
Address information:
Federal Express Europe Inc.
Langer Kornweg 34K
65451 Kelsterbach
Tel.: 01803 123 800*
Fax: 0049-(0) 6107-937310
E-mail: Demaster@fedex.com for German customers
* 9 cents per minute from a German landline. Mobile rates may vary.
- How do I receive a refund or adjustment to my invoice?
- Refund: Please contact our Collection department at 01803 123 800*
Adjustment: Please contact our Revenue Service Department at 01803 123 800* or email onlinerekla@fedex.com - You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email. www.fedex.com/de
* 9 cents per minute from a German landline. Mobile rates may vary.
- Refund: Please contact our Collection department at 01803 123 800*
- How can I open an account with FedEx?
- At time of pick-up, you can contact our Customer Service on 01803 123 800* and they will assist you in opening an account. This may be subject to certain conditions.
* 9 cents per minute from a German landline. Mobile rates may vary.
- How do I fill in my awb?
- You can find all details in the FedEx service guide
- You can always contact our Customer Service
- Why do I receive 2 invoices for the same shipment?
- On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to German customs to have your shipment declared. - If this is not the case you can contact our Revenue Operations at 01803 123 800* to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 06107 937 456
Email: onlinerekla@fedex.com
Address information :
FedEx Express Europe Inc.
Revenue Operations
Langer Kornweg 34K
65451 Kelsterbach
* 9 cents per minute from a German landline. Mobile rates may vary.
- On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
- Can I get the price / rate for a shipment I would like to send?
- You can contact our Customer Service department if you already have your shipping details at 01803 123 800*
- You can contact our Telesales Department at the same number. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
* 9 cents per minute from a German landline. Mobile rates may vary.
- Can I get the price / rate for a shipment I would like to send?
- You can contact the Revenue Operations at 01803 123 800 (9 cents per minute from a German landline. Mobile rates may vary.)
- Can my invoice be sent to an additional address?
- Yes, this is possible, you should contact our Revenue Operations to communicate the needed details.
You can call Customer Service or send an email to onlinerekla@fedex.com
- Yes, this is possible, you should contact our Revenue Operations to communicate the needed details.
- What is a dimensional weight and how do you calculate this?
- The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging. - How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
5000Dim weight in Pounds = Length X width X height ( in inches )
139- The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
- How is the fuel surcharge calculated?
- The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked on /cgi-bin/fuelsurcharge.cgi
- How are the duty / tax calculated?
- To get the exact calculation or information on duty and tax charges you should contact our Customs services at 01803 123 800*
- An email can be send to onlinerekla@fedex.com
- Or fax: 06107 937 456
* 9 cents per minute from a German landline. Mobile rates may vary.
- The duty /tax charge is incorrect. How do I dispute these charges?
- If your custom document is incorrect you need to file a claim at out Customs department. Please contact Customs services at 01803 123 800 (9 cents per minute from a German landline. Mobile rates may vary.) for further information.
- Address information:
FedEx Express Europe Inc.
Brokerage Administration Services
Langer Kornweg 34K
65451 Kelsterbach
- How can I register for an invoicing on line access?
- You can find the register form on the FedEx home page.
www.fedex.com/
- You can find the register form on the FedEx home page.
- Can I have a statement of my account?
- You can send an email / call / fax Revenue Operations at 01803 123 800 (9 cents per minute from a German landline. Mobile rates may vary.)
Fax: 06107 937 456
Email: onlinerekla@fedex.com
- You can send an email / call / fax Revenue Operations at 01803 123 800 (9 cents per minute from a German landline. Mobile rates may vary.)
- What methods of payments may I use for my FedEx shipment?
- You can pay your FedEx invoice via direct debit or electronic fund transfer (EFT)
- You can pay by credit card at time of pick-up. Please check your "expiry date", as this needs to be valid.
- You can pay by credit card, linked to your FedEx account number.
- You can call Revenue Operations at 01803 123 800 (9 cents per minute from a German landline. Mobile rates may vary.)
- You can also fax your request at 06107 937 456 or send an email to onlinerekla@fedex.com
- What is the mailing/email address to reach the invoicing department?
- onlinerekla@fedex.com
- Federal Express Europe Inc.
Customer Financial Services
Langer Kornweg 34K
65451 Kelsterbach