Please check if weight and service correspond with the information on your awb
Please note that our Economy service and 10 kg/25 kg Boxes are not subject to any discount.
Contact our Revenue Operations department at 0800 123 0800
Or send an email to onlinerekla@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
You need to send a written document ( fax / email / letter) and send it to Customer Service
Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.
Address information:
Federal Express Europe Inc.
Langer Kornweg 34K
65451 Kelsterbach
Tel.: 0800 123 0800
Fax: 0049-(0) 6107-937310
E-mail: Demaster@fedex.com for German customers
At time of pick-up, you can contact at our toll free number 0800 123 0800 Customer Service and they will assist you in opening an account. This may be subject to certain conditions.
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to German customs to have your shipment declared.
If this is not the case you can contact our Revenue Operations at 0800 123 0800 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 06107 937 456
Email: onlinerekla@fedex.com
Address information :
FedEx Express Europe Inc.
Revenue Operations
Langer Kornweg 34K
65451 Kelsterbach
You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 123 0800
You can contact our Telesales Department at the same number. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Yes, this is possible, you should contact our Revenue Operations to communicate the needed details.
You can call the general number 0800 123 0800 or send an email to onlinerekla@fedex.com
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
------------------------
6000
Dim weight in Pounds = Length X width X height ( in inches )
-----------------------
166
On packages smaller than 30 cm X 30 cm X 30 cm ( 12 in X 12 in X 12 in ), no dimensional weight will be calculated.
If your custom document is incorrect you need to file a claim at out Customs department. Please contact Customs services at 0800 123 0800 for further information.
Address information:
FedEx Express Europe Inc.
Brokerage Administration Services
Langer Kornweg 34K
65451 Kelsterbach
You can pay your FedEx invoice via direct debit or electronic fund transfer (EFT)
You can pay by credit card at time of pick-up. Please check your "expiry date", as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call Revenue Operations at 0800 123 0800
You can also fax your request at 06107 937 456 or send an email to onlinerekla@fedex.com
