 |
|
|
Customer Service
Billing / Invoice FAQ's
- How can I request a copy of my invoice / awb / credit note?
- I would like to send a package, can you arrange to have it picked-up?
- I received an invoice, but it does not show my discount?
How can I request a copy of my invoice / awb / credit note?
- Please contact our Customer Service at 0800 123 800.
- Or send an email to billch@fedex.com and mention invoice and/or awb number.
I would like to send a package, can you arrange to have it picked-up?
I received an invoice, but it does not show my discount?
- Please check if weight and service correspond with the information on your awb.
- Please note that no discount is being applied on the FedEx Economy Service or FedEx 10 kg & 25 kg Box Service.
- Contact our Customer Service at 0800 123 800.
- Or send an email to billch@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
|
You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department:
- Fax: 044 874 42 85
- Email: chmaster@fedex.com for Swiss customers
- Address information:
FedEx - Customer Services
Claims Department
Feldeggstrasse 5
CH-8152 Glattbrugg
Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.
-
Refund/Adjustment: Please contact our Customer Service at 0800 123 800 or email to billch@fedex.com
-
You can always register for FedEx Invoice Online, where you can access your invoice information and file a dispute email.
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges. These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice:
-
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
-
Duty and tax invoice: This invoice is the charge FedEx has to pay to Swiss customs to have your shipment declared.
You can always contact our Customer Service at 0800 123 800 or on billch@fedex.com to get more info.
Address information :
FedEx Express Europe Inc.
Customer Service
9, Rue des Ateliers
CH-1217 Meyrin
You can contact our Customer Service if you already have your shipping details at our toll free number 0800 123 800.
You can contact the Customer Service at 0800 123 800.
Yes, this is possible, you should contact our Customer Service to communicate the requested details. You can call 0800 123 800 or send an email to billch@fedex.com.
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
How is this calculated:
Dim weight in Kilos = (Lenght x Width x Height ( in cm )) / 6000
Dim weight in Pounds = (Length x Width x Height ( in inches )) / 166
The charges only apply on your own packaging, not the FedEx packaging.
The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked online.
To get the exact calculation or information on duty and tax charges you should contact our Customer Service at 0800 123 800.
If your custom document is incorrect you need to file a claim at our Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Customs Authorities.
Address information:
FedEx Express Europe Inc
Customer Service
9, Rue des Ateliers
1217 Meyrin
You can find the register form on the FedEx home page.
This is handled by the credit and collection department.
-
You can send an email / call / fax our Customer Service:
Email: billch@fedex.com
Phone: 0800 123 800
Fax: 022 741 58 29
Address information:
FedEx Express Europe Inc.
Customer Service
9, Rue des Ateliers
1217 Meyrin
You can pay your FedEx invoice
-
with the giroslip attached to your invoice
-
by credit card at time of pick-up. Please check your "expiry date", as this needs to be valid
-
by credit card, linked to your FedEx account number
-
by bank transfer to the bank account indicated on our invoices
Please address any requests concerning payment options at Customer Service:
-
by phone at 0800 123 800
-
by fax at 022 741 58 29
-
|
|
|
|
