Printable Version Rate and Service Guide Amendments



Important information regarding changes to FedEx Express and FedEx Ground services, terms and conditions and rates since the publication of the printed version of the 2009 FedEx Express Rates Guide (Effective Jan. 5, 2009) and 2009 FedEx Ground Rates Guide (Effective Jan. 19, 2009), Canadian Edition and the electronic version of the 2009 FedEx Service Guide (Effective June 8, 2009), Canadian Edition are detailed below. Except as amended, modified or supplemented by the following, the printed version of the 2009 FedEx Express Rates Guide and FedEx Ground Rates Guide and the electronic version of the 2009 FedEx Service Guide shall remain in full force and effect.

Please use the links below to access recent amendments.



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Amendment No. 1: FedEx Express Rates Guide

Effective April 13, 2009, the FedEx Express Rates Guide (Online Version, Canadian Edition, Effective Jan. 5, 2009) is amended as follows:
REVISED:
Page 58, “Rebilling” is amended as follows:
Delete “$6” and replace with “6.50”



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Amendment No. 2: FedEx Express Rates Guide

 

Effective April 20, 2009, the FedEx Express Rates Guide (Online Version, Canadian Edition, Effective Jan. 5, 2009 and Printed Version, Canadian Edition, Effective Jan. 5, 2009) is amended as follows:

Page 2, “FedEx First Overnight” and “FedEx Priority Overnight” are amended as follows:

ORIGINAL:

FedEx First Overnight®
Next-business-day delivery by 9 a.m. to most major Canadian centres.** For shipments up to 150 lbs. (68 kg) — so your recipient can get an early start to the day.**

FedEx Priority Overnight®
Our most popular service for shipments up to 150 lbs. (68 kg) to all addresses in Canada.** For major metropolitan areas, next-business-day delivery by 10:30 a.m.**

REVISED:

FedEx First Overnight®
Choose FedEx First Overnight for next-business-day delivery to most metropolitan areas by 9 a.m. or 10 a.m.* – so your recipient can get an early start to the day. For envelopes and packages weighing up to 150 lbs. (68 kg).* Plus, it’s supported by a money-back guarantee.**

FedEx Priority Overnight®
Our most popular express service for envelopes and packages weighing up to 150 lbs (68 kg) provides next-business-day delivery to metropolitan areas by 10:30 a.m., noon, or 5 p.m.* Plus, it’s supported by a money-back guarantee.**


Page 6, “FedEx First Overnight®” is amended as follows:

ORIGINAL:

Next-business-day delivery by 9 a.m. to most major Canadian centres.* For shipments up to 150 lbs. (68 kg) – so your recipient can get an early start to the day.*

REVISED:

Choose FedEx First Overnight for next-business-day delivery to most metropolitan areas by 9 a.m. or 10 a.m.* – so your recipient can get an early start to the day. For envelopes and packages weighing up to 150 lbs. (68 kg).* Plus, it’s supported by a money-back guarantee.**

Add the following footnote:

** For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca.”


Page 12, “FedEx Priority Overnight®” is amended as follows:

ORIGINAL:

Our most popular service for shipments up to 150 lbs. (68 kg) to all addresses in Canada.* For major metropolitan areas, next-business-day delivery by 10:30 a.m..*

REVISED:

Our most popular express service for envelopes and packages weighing up to 150 lbs (68 kg) provides next-business-day delivery to metropolitan areas by 10:30 a.m., noon, or 5 p.m.* Plus, it’s supported by a money-back guarantee.**

Add the following footnote:

** For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca.”



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Amendment No. 3: FedEx Express Rates Guide

Effective September 29, 2009, the FedEx Express Rates Guide (Online Version, Canadian Edition, Effective Aug. 3, 2009) is amended as follows:

Page 2, "FedEx First Overnight" and "FedEx Priority Overnight" are amended as follows:

ORIGINAL:

FedEx First Overnight®
Choose FedEx First Overnight for next-business-day delivery to most metropolitan areas by 9 a.m. or 10 a.m.* — so your recipient can get an early start to the day. For envelopes and packages weighing up to 150 lbs. (68 kg).* Plus, it's supported by a money-back guarantee.**

FedEx Priority Overnight®
Our most popular express service for envelopes and packages weighing up to 150 lbs (68 kg) provides next-business-day delivery to metropolitan areas by 10:30 a.m., noon, or 5 p.m.* Plus, it's supported by a money-back guarantee.**

REVISED:

FedEx First Overnight®
Choose FedEx First Overnight for next-business-day delivery before 10 a.m. to most metropolitan areas for envelopes and packages weighing up to 150 lbs. (68 kg)* — so your recipient can get an early start to the day. Plus, it is supported by a money-back guarantee.**

FedEx Priority Overnight®
Our most popular express service provides next-business-day morning delivery to most metropolitan areas for envelopes and packages weighing up to 150 lbs. (68 kg). * Plus, it is supported by a money-back guarantee.**

Page 6, "FedEx First Overnight®" is amended as follows:

ORIGINAL:

Next-business-day delivery to most metropolitan areas by 9 a.m. or 10 a.m..* For shipments up to 150 lbs. (68 kg) — so your recipient can get an early start to the day.*

REVISED:

Choose FedEx First Overnight for next-business-day delivery before 10 a.m. to most metropolitan areas for envelopes and packages weighing up to 150 lbs. (68 kg)* — so your recipient can get an early start to the day.

Page 12, "FedEx Priority Overnight®" is amended as follows:

ORIGINAL:

Our most popular express service for envelopes and packages weighing up to 150 lbs (68 kg) provides next-business-day delivery to metropolitan areas by 10:30 a.m., noon, or 5 p.m.*

REVISED:

Our most popular express service provides next-business-day morning delivery to most metropolitan areas for envelopes and packages weighing up to 150 lbs. (68 kg). *



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 Amendment No. 1: FedEx Ground Rates Guide

Effective April 26, 2009, the FedEx Ground Rates Guide (Online Version, Canadian Edition, Effective Jan. 19, 2009 and Printed Version, Canadian Edition, Effective Jan. 19, 2009) is amended as follows:

ORIGINAL:

Page 47, “Disbursement Fee – Duties and Taxes”:

Delete the following paragraph:

Disbursement Fee — Duties and Taxes*
U.S. to Canada (CAD$)
Greater of $10 or 2.5% of duty charges
Canada to U.S. (U.S.$)
Greater of $5 or 2% of duty charges

REVISED:

Add the following paragraphs:

Disbursement Fee (U.S. to Canada) — Duties and/or Taxes*
U.S. to Canada (CAD$)
Greater of $10 or 2% of duty charges
If no duty assessed but taxes are assessed, then minimum $10 fee is charged.

Disbursement Fee (Canada to US) – Duty*
Canada to U.S. (U.S.$)
Greater of $5 or 2% of duty charges
If no duty assessed then no minimum fee is charged.


REVISED:

Page 47, “Fax Fee”:

Add the following after “Fax Fee”:
U.S. to Canada



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Amendment No. 2: FedEx Ground Rates Guide

 

Effective May 30, 2009, the FedEx Ground Rates Guide (Online Version, Canadian Edition, Effective Jan. 19, 2009 and Printed Version, Canadian Edition, Effective Jan. 19, 2009) is amended as follows:

ORIGINAL:

Page 47, “Disbursement Fee – Duties and Taxes*”:

Add the following to the footnote after “Additional processing fees may be charged depending on the country of clearance.”:

The disbursement fee may be identified as an “Advancement fee” on the FedEx Ground invoice.



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Amendment No. 1: FedEx Express Service Guide

 

Effective August 3, 2009, the FedEx Service Guide (Canadian Version, June 8, 2009) is amended as follows:

Page 4, “FedEx® Services at a Glance” is amended by adding the following after “FedEx® International Priority Freight”:

“FedEx® International Economy Freight Delivery typically in 5 business days for palletized freight.*”

Page 12, “FedEx International First®” is amended as follows:

Delete “6 European countries” from lines 6 and 7 and replace with “8 European countries”.


Page 15, “FedEx Express® Freight Services” is amended by adding the following paragraph after “FedEx® International Priority Freight”:

“FedEx® International Economy Freight
When you have more time, choose FedEx International Economy Freight service for cost-effective delivery of palletized freight weighing more than 150 lbs. (68 kg) and up to 2,200 lbs. (997 kg) per piece. Delivery in typically 2 to 5 business days to the U.S. or other international locations.**”


Page 25, “Broker Selection” is amended by adding the following after “FedEx® International Priority Freight”:

“FedEx® International Economy Freight”.


Page 51, “Dangerous Goods”, paragraph (i) is amended by adding the following after “FedEx® International Priority Freight”:

“FedEx® International Economy Freight”.


Page 53, “Limitation of Liability”, paragraph 2(g) is amended by adding the following after “FedEx® International Priority Freight”:

“or FedEx® International Economy Freight”.

Page 57, “FedEx Money-Back Guarantee*”, paragraph (a) is amended by adding the following after “FedEx® International Economy”:

“FedEx® International Economy Freight”.


Page 67, “Saturday Service”, paragraph (g) is amended by adding the following after “FedEx® International Priority Freight”:

“and FedEx® International Economy Freight”.



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Amendment No. 2: FedEx Express Service Guide

 

Effective August 3, 2009, the FedEx Express Service Guide (Canadian Version, June 8, 2009) is amended as follows:

Page 19, “FedEx Express® Packaging Options*” is amended as follows:

Delete “For documents up to 0.5 lb (227 g)” and replace with “For documents up to 1.0 lb (0.5 kg)”.

Delete “For legal size documents up to 0.5 lb. (227 g)” and replace with “For legal size documents up to 1.0 lb (0.5 kg)”.



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Amendment No. 3: FedEx Express Service Guide

Effective September 28, 2009, the FedEx Express Service Guide (Canadian Version, June 8, 2009) is amended as follows:

Page 4, "FedEx® Services at a Glance" is amended as follows:

ORIGINAL :

FedEx First Overnight®
 Next-business-day delivery by 9 a.m. or 10 a.m.*
 
FedEx Priority Overnight®
   Next-business-day delivery by 10:30 a.m., noon or 5 p.m.*


REVISED :

FedEx First Overnight®
 Next-business-day delivery by 10 a.m.*.
 
FedEx Priority Overnight®
   Next-business-day morning delivery.*


Page 11, "FedEx First Overnight®" and "FedEx Priority Overnight®" are amended as follows:

ORIGINAL :

FedEx First Overnight®
Choose FedEx First Overnight for next-business-day delivery to most metropolitan areas by 9 a.m. or 10 a.m.* - so your recipient can get an early start to the day. For envelopes and packages weighing up to 150 lbs. (68 kg).* Plus, it's supported by a money-back guarantee.**

FedEx Priority Overnight®
Our most popular express service for envelopes and packages weighing up to 150 lbs (68 kg) provides next-business-day delivery to metropolitan areas by 10:30 a.m., noon, or 5 p.m.* Plus, it's supported by a money-back guarantee.**

REVISED :

FedEx First Overnight®
Choose FedEx First Overnight for next-business-day delivery before 10 a.m. to most metropolitan areas for envelopes and packages weighing up to 150 lbs. (68 kg)* - so your recipient can get an early start to the day. Plus, it is supported by a money-back guarantee.**

FedEx Priority Overnight®
Our most popular express service provides next-business-day morning delivery to most metropolitan areas for envelopes and packages weighing up to 150 lbs. (68 kg). * Plus, it is supported by a money-back guarantee.**


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Amendment No. 4: FedEx Express Terms and Conditions

Effective December 30, 2009, the FedEx Service Guide (Canadian Version, June 8, 2009) is amended as follows:

Page 42, "FedEx Express® Terms and Conditions" is amended by deleting "Carriage Under Warsaw Convention" and replacing it with "Carriage Under International Conventions".

Page 47, "Carriage Under Warsaw Convention" is deleted in its entirety and replaced with the following:

Carriage Under International Conventions

A. As used in this Guide, "Warsaw Convention" means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw, October 12, 1929 or that convention as amended, including the Montreal Protocol No. 4. "Montreal Convention" means the Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Montreal, May 28, 1999. "Carrier" includes the air carrier issuing the air waybill and all air carriers that carry the goods or perform any other services related to the carriage.
 
B. When the carriage involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or Montreal Convention may be applicable. The conventions govern, and in most cases, limit our liability for loss of, damage to or delay of cargo, unless you declare a higher value for carriage (subject to the maximum amounts specified below) and pay the required fee as described below.
 
C. The Warsaw Convention and the Montreal Convention limit our liability for loss or delay of or damage to your shipment, unless you declare a higher value for carriage and pay the required fee as described below. The interpretation of the relevant Convention's liability limit may vary depending on the destination country. If the Warsaw Convention, as amended by Montreal Protocol No. 4, applies to your shipment, FedEx's liability is limited to 17 Special Drawing Rights (SDRs) per kilo ("Warsaw Convention liability limit"), unless you declare a higher value for carriage (subject to the maximum amounts specified below) and pay the required fee. If the Montreal Convention applies to your shipment, our liability is limited to 19 SDRs per kilo ("Montreal Convention liability limit"), unless you declare a higher value for carriage and pay the required fee.
 
D. To the extent not in conflict with the rules relating to liability for international carriage as established by the Warsaw Convention or Montreal Convention, carriage and other services performed by us are subject to the provisions of this Service Guide and applicable tariffs as amended from time to time, which are incorporated in this Service Guide by reference.
 
E. FedEx assumes no obligation to carry goods by any specified aircraft or other mode of transport or over any particular route or to make connections at any point according to any schedules. You agree FedEx may, without notice, substitute an alternate carrier or aircraft, deviate from the route or routes, or cause goods to be transported by motor vehicle or other mode of transport. You agree that there are no stopping places which are agreed upon at the time of tender of the shipment, and we reserve the right to route the shipment in any way we deem appropriate.
 


Page 52, "Declared Value and Limits of Liability (Not Insurance Coverage)" paragraph (e) "Limitations of Liability - 2. International" is deleted in its entirety and replaced with the following:

2. International - If not governed by the Warsaw Convention or Montreal Convention (See "Carriage Under International Conventions" for international shipments governed thereby), the CMR, or international treaties, laws, government regulations, orders, or requirements as noted above, our maximum liability for loss, damage, delay, mis-delivery, nondelivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment, even if caused by our negligence or gross negligence, is limited to $100 unless you declare a higher value for carriage (subject to the maximum amounts specified below) on the air waybill and a charge is paid therefor or as provided in paragraph (f) below. If the Warsaw Convention as amended by Montreal Protocol No. 4 applies to your shipment, our liability is limited to 17 Special Drawing Rights (SDRs) per kilo, unless you declare a higher value for carriage and pay the required fee. If the Montreal Convention applies to your shipment, our liability is limited to 19 Special Drawing Rights (SDRs) per kilo, unless you declare a higher value for carriage and pay the required fee.

Page 52, "Declared Value and Limits of Liability (Not Insurance Coverage)" paragraphs (f), (g), (h) (i) and (j) are deleted in their entirety and replaced with the following paragraphs (f), (g), (h), (i) and (j):

(f) If you declare a higher value for carriage, an additional charge will be assessed for each $100 (or fraction thereof) by which the declared value for carriage exceeds $100, the Warsaw Convention liability limit or the Montreal Convention liability limit, whichever is applicable, up to the maximum amounts specified below. Subject to the application of the Warsaw Convention and Montreal Convention, whether you declare a higher value for carriage and pay the additional charge or not, our maximum liability for loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment will be the lesser of the shipment's repair costs, its depreciated value or its replacement costs or your declared value for carriage (up to the maximum amounts specified below).

(g) Declared Value for Customs and Carriage Limits.
All shipments containing items of extraordinary value are limited to a maximum declared value for carriage of $1,000, the Warsaw Convention liability limit or the Montreal Convention liability limit, whichever is applicable (See paragraph "j" below). The maximum declared value we allow for customs and carriage per air waybill for each FedEx® Envelope and FedEx® Pak shipment is $100 (for intra-Canada shipments) or the greater of $100 and the applicable Convention liability limit (for international shipments). Goods with a value (actual or declared) exceeding $100 should not be shipped in a FedEx Envelope or FedEx Pak. Except as otherwise noted above, the maximum declared value for carriage for a shipment sent via FedEx 1Day® Freight service is limited to $100,000 and for all other intra-Canada shipments is limited to $50,000. For international shipments, the maximum declared value for carriage will differ from country to country and may depend on the contents of the shipment. In the absence of any destination country specific provisions or laws, the maximum declared value for customs and carriage for shipments sent via FedEx® International Priority Freight is $100,000 and for all other international shipments is $50,000. It may be possible to declare a higher value for customs provided you enter into a Customs Value Waiver Program Agreement with FedEx®. However, under no circumstances will the maximum declared value for carriage exceed the maximum specified herein. Please call 1.800.GoFedEx 1.800.463.3339 or visit fedex.ca for more details.

If you send more than one package on an air waybill, the declared value for carriage of each package will be determined by dividing the total declared value for carriage by the number of packages in the shipment, unless you produce documentary evidence sufficient to support a different allocation. If you send more than one package on an air waybill and there is no declared value for carriage stated, the limit of liability will be calculated based on the average weight per piece in the shipment. The average weight will be determined by dividing the total weight by the total number of pieces in the shipment and then calculating the limit of liability under the Warsaw Convention or Montreal Convention (as applicable) using the average weight of the piece, unless you produce documentary evidence to support a different allocation. In no event may the declared value of any individual package exceed the declared value of the shipment.

(h) Liabilities Not Assumed. In any event, we will not be liable for any damages, whether direct, incidental, special or consequential (including but not limited to loss of income or profits), in excess of the declared value for carriage (subject to the maximum amounts specified herein), $100, the Warsaw Convention liability limit or the Montreal Convention liability limit, whichever is applicable, subject to paragraph (f) above, whether or not we knew or should have known that such damages might be incurred. We will not be liable for your acts or omissions, including but not limited to incorrect declaration of the shipment, improper or insufficient packing, securing, marking or addressing of the shipment, or for the acts or omissions of the recipient or anyone else with an interest in the shipment. Also, we will not be liable if you or the recipient violate any of the Terms and Conditions of this Service Guide. We will not be liable for loss, damage, delay, mis-delivery, nondelivery, misinformation, any failure to provide information, or mis-delivery of information relating to shipments of cash, currency or other prohibited items (See "Restrictions (International)" and "Restrictions (Intra-Canada)". See "Liabilities Not Assumed" below for a more detailed description. We will not be liable for loss, damage, delay, misdelivery, nondelivery, misinformation, any failure to provide information, or mis-delivery of information relating to the shipment caused by events we cannot control. You should contact an insurance agent or broker if insurance coverage is desired. WE DO NOT PROVIDE INSURANCE COVERAGE OF ANY KIND.

(i) No Warranties. We make no warranties, express or implied.

(j) The following items of extraordinary value are limited to a maximum declared value for carriage of $1,000 (for intra-Canada shipments) or the greater of $1,000 and the relevant Convention liability limit (for international shipments). Please note that some of the following items may be totally prohibited for import into certain countries or may be subject to the lower declared value limitations provided above. Call FedEx® Customer Service at 1.800.GoFedEx 1.800.463.3339 for details. The following list is subject to revision without notice:

  • Artwork, including any work created or developed by the application of skill, taste or creative talent, for sale, display or collection. This includes, but is not limited to, items (and their parts) such as paintings, drawings, vases, tapestries, limited-edition prints, fine art, statuary, sculpture, collectors' items, customized or personalized musical instruments.
  • Film, photographic images, including photographic negatives, photographic chromes, photographic slides.
  • Any commodity that by its inherent nature is particularly susceptible to damage, or the market value of which is particularly variable or difficult to ascertain.
  • Antiques, or any commodity that exhibits the style or fashion of a past era and whose history, age or rarity contributes to its value. These items include, but are not limited to, furniture, tableware, and glassware.
  • Glassware, including, but not limited to, signs, mirrors, ceramics, porcelains, china, crystal, glass, framed glass, plasma screens and any other commodity with similarly fragile qualities.
  • Plasma screens.
  • Jewellery, including, but not limited to, costume jewellery, watches and their parts, mount gems or stones (precious or semi-precious, cut or uncut), industrial diamonds and jewellery made of precious metal.
  • Furs, including, but not limited to, fur clothing, fur trimmed clothing and fur pelts.
  • Precious metals, including, but not limited to, gold and silver bullion or dust, precipitates or platinum (except as an integral part of electronic machinery).
  • Collectors items such as sports cards, souvenirs and memorabilia. (Coins and stamps may not be shipped).
  • Guitars and other musical instruments that are more than 20 years old.


Amendment No. 1: FedEx Ground Service Guide

 

Effective August 15, 2009, the FedEx Ground Service Guide (Canadian Version, June 8, 2009) is amended as follows:

Page 75, “Collect on Delivery (C.O.D.) Service”, paragraph number 2 is amended as follows:

Delete “$1,000” from the second last line of the paragraph and replace it with “$750”.


Page 81, “Packaging and Marking”, paragraph number 4 is amended as follows:

The following is added prior to the last sentence in paragraph number 4:

“To ship liquids you must follow these guidelines:

  • Avoid containers sealed with friction-top closures
  • Choose screw caps, clips, or containers that have been soldered close
  • Note, a manufacturer’s tamper-evident seal over the bottle opening is recommended
  • Select internal packaging that will contain any leakage that may occur during transit
  • Get verification in writing from your cap and bottle supplier that the application torque and heat seal are compatible with your product.
  • Paint shipped in metal cans must have paint clips or retaining ring around the lid.”


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