Printable Version Protect Yourself Against Fraudulent E-mails

Unauthorized use of FedEx^® Business Names, Service Marks and Logos

FedEx has been alerted to the unauthorized use of its business names, service marks and logos by persons or companies fraudulently representing themselves as FedEx or as business partners of FedEx.

Fraudulent e-mail messages, often referred to as “phishing” or brand “spoofing”, are becoming increasingly common. These types of e-mails often use corporate logos, colours, and legal disclaimers to make it appear as though they are real, in an attempt to trick people into providing personal information such as usernames, passwords, credit card details, etc., for the purpose of committing theft, identity theft and/or other crimes.

Recognizing phishing scam e-mails is key to protecting yourself against such theft and other crimes. Indicators that an e-mail might be fraudulent include:

• Unexpected requests for personal and/or financial information.
• Alarming messages and requests for immediate action, such as "Your account will be suspended within 24 hours if you don't respond" or claims that you've won the lottery or a prize.
• Spelling and grammatical errors and excessive use of exclamation points (!).
• Links to misspelled or slightly altered addresses. For example, variations on the website addresses fedex.ca or fedex.com.

If you are unsure if an e-mail has been sent to you by FedEx or one of our authorized representatives, or have any questions or concerns about representations being made with respect to the services provided by FedEx, please e-mail us at abuse@fedex.com or call us at 1.800.GoFedEx 1.800.463. 3339.