Customer Service
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On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
Customer Service Hotline
13 26 10
Calling from outside Australia, please dial + 61132610
Customer Service Hours
Monday through Friday from 0800 to midnight
Saturday from 0800 to 1700
Sunday: No Service
Public Holidays other than Saturday and Sunday from 08:00 to 14:00
(only enquiries, no pick-ups or deliveries)
For enquiries or assistance on FedEx automation products and applications, you can call us at 1300 138 759.
*Technical Support Hotline Service Hours:
24 hours, 7 days a week
File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
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