Printable Version Billing / Invoice FAQ's

General Questions

You need to send a written document ( fax / email / letter) and send it to Customer Service
Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.

Fax:

Email information:
ATMASTER@fedex.com for Austrian customers
Address information:
Federal Express GmbH
Cargo Nord, Geb. 7
1300 Wien
Tel. 0800 123 800

Refund: Please contact our Collection department at 01 7007 32157
Adjustment: Please contact our Customer Financial Service Department at 01 7007 32157 or email to BILLAT@FEDEX.COM
You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email. www.fedex.com/

At time of pick-up, you can contact our toll free number 0800 123 800 Customer Service and they will assist you in opening an account. This may be subject to certain conditions.
You can register your name and address using the Account Registration Form at the url: www.fedex.com/at_english/account

On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Austrian customs to have your shipment declared.
If this is not the case you can contact our Revenue Operations at 01 7007 32157 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 01 7007 32158
Email: BILLAT@FEDEX.COM

Address information :
Federal Express GmbH
Cargo Nord, Geb. 7
1300 Wien

You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 123 800

Yes, this is possible, you should contact our Revenue Operations to communicate the needed details.
You can call the general number 01 7007 32157 or send an email to BILLAT@FEDEX.COM

The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.

Dim weight in Kilos =	Length X width X height ( in CM ) 5000
Dim weight in Pounds =	Length X width X height ( in inches ) 139

The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked on /cgi-bin/fuelsurcharge.cgi

To get the exact calculation or information on duty and tax charges you should contact our Customs services at 0800 123 800
An email can be send to BILLAT@FEDEX.COM
Or fax: 01 7007 32158

If your custom document is incorrect you need to file a claim at out Customs department. Please contact Customs services at 0800 123 800 for further information.
Address information:
Federal Express GmbH
Cargo Nord, Geb. 7
1300 Wien

You can send an email / call / fax Revenue Operations at 01 7007 32157
Fax: 01 7007 32158
Email: BILLAT@FEDEX.COM

You can pay your FedEx invoice via direct debit or electronic fund transfer (EFT)
You can pay cash at the time of pick-up
You can pay by credit card at time of pick-up. Please check your “expiry date”, as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call Revenue Operations at 01 7007 32157.
You can also fax your request at 01 7007 32158 or send an email to BILLAT@FEDEX.COM