Please check if weight and service correspond with the information on your awb
Please note that our Economy service and 10 kg/25 kg- Boxes are not subject to any discount.
Contact our Revenue Operations department at 01 7007 32157
Or send an email to BILLAT@FEDEX.COM and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
At time of pick-up, you can contact our toll free number 0800 123 800 Customer Service and they will assist you in opening an account. This may be subject to certain conditions.
You can register your name and address using the Account Registration Form at the url: www.fedex.com/at/account
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Austrian customs to have your shipment declared.
If this is not the case you can contact our Revenue Operations at 01 7007 32157 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 01 7007 32158
Email: BILLAT@FEDEX.COM
Address information :
Federal Express GmbH
Cargo Nord, Geb. 7
1300 Wien
Yes, this is possible, you should contact our Revenue Operations to communicate the needed details.
You can call the general number 01 7007 32157 or send an email to BILLAT@FEDEX.COM
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
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6000
Dim weight in Pounds = Length X width X height ( in inches )
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166
If your custom document is incorrect you need to file a claim at out Customs department. Please contact Customs services at 0800 123 800 for further information.
You can pay your FedEx invoice via direct debit or electronic fund transfer (EFT)
You can pay cash at the time of pick-up
You can pay by credit card at time of pick-up. Please check your “expiry date”, as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call Revenue Operations at 01 7007 32157.
You can also fax your request at 01 7007 32158 or send an email to BILLAT@FEDEX.COM
