Printable Version UAE announces its FedEx Couriers of the Year

FedEx customers in the UAE have recently voted Tomas Pamintuan, Muhammad Shamsuddeen and Mohamed Ibrahim as their Couriers of the Year. 

All our customers were asked to nominate and rate their couriers, on a scale from 1-10, on their politeness, presentation and helpfulness. They were also invited to make additional comments on specific matters of service and performance, especially concerning couriers who not only provided a consistently reliable service throughout the year but were also always ready to do that little bit extra to solve a particular problem or to do something that really helped them out.

In announcing the winners Hamdi Osman, Senior Vice President for FedEx Express Europe, Middle East, Indian Subcontinent and Africa said that Pamintuan, Shamsuddeen and Ibrahim are highly deserving winners of the UAE Courier of the Year Award; showing personal dedication to providing customers with outstanding service. 

Pamintuan, 30, has worked for FedEx since 2006 and currently serves the Dubai Internet City and Dubai Knowledge areas. On accepting his award he said [quote] and thanked everyone who named him the UAE Courier of the Year.  

The ability of our couriers to make, develop and handle efficient, friendly and personal face-to-face relations with individual customers and to go “above and beyond “ the normal call of duty is a key factor behind our internationally recognised high standards of staff training and development. It is also a reason why many FedEx managers including those in top management positions started their careers learning invaluable skills and information in front-line jobs like couriering.

Our annual Courier of the Year Award plays a very important part in our commitment to providing the best possible service, so we therefore thank all those customers who participated in the latest voting programme.